Airlines
How Airline Ticketing Software Helps You Connect Better with the Native Channels
It is a fast-paced world and you need to keep up with the speed. In today’s world, people prefer the…
How to Manage Online Bookings, Enquiries & More Using Travel CRM
Traveling is a highly sought-after activity. It is something that people get excited about and cannot get enough of. The…
How to Thrive in the Airline Industry with the Airlines Management System
Running an airline company is a never-ending process of expenditure. It seems like no matter how many promotions you run…
Banking
10 Tips That Show The Importance Of CRM in Banking Sector
How many times have you visited a bank and got tired of repeating your account details at every desk? Probably…
20 Customer Service Tips for the Financial Services Industry
Customer service may vary from industry to industry, but the fundamental basics are the same—to provide the best level of…
Best Ways to Overcome Customer Service Challenges in Banking Industry
The days of customers staying with their bank forever are over. Customers are increasingly at ease transferring banks, with a…
Cruise Management
5 Reasons Why a Cruise Management System is Essential for Travel Agencies
In any sales proposition – the salesperson has 4 seconds to make a positive impact. In other words, he has…
How to achieve more Bookings while Optimizing Rates?
For a cruise liner, having to fix their rates can be a tightrope walk. The right pricing can make all…
What Would Make a Cruise Liner Truly Soar the Seas?
A cruise liner is almost synonymous with a luxurious oceanic experience. Ideally, this means that the guests should be able…
E Commerce
10 best ways to decrease eCommerce cart abandonment and improve conversion
The eCommerce cart abandonment conundrum eCommerce cart abandonment or shopping cart abandonment is an occurrence when customers drop their shopping…
How to build a loyal customer base selling beauty products online
Beauty is one of the industries with the lowest customer loyalty. With so many choices and awareness, conscious consumerism has…
10 ways to make the most of your Customer Data
Use customer data and add value to your business Business in the digital era is very much customer-centric and revolves…
Education
11 Benefits of Using AI Chatbot in the Education Sector
Every student learns and comprehends at a different rate, which has always been a difficulty for educational institutions. The education…
10 Ways to Enhance Customer Service in Education Sector
Annual fees? Transportation facility? Co-curricular activities? Last admission form submission date? These are some of the most common questions encountered…
How CRM software for education helps in recruiting the right candidates?
The field of education has frequently come under the impression that it hasn’t changed in the last 400 years. In…
FMCG
How to Improve Customer Experience in FMCG Industry using Customer Data
Using data and leveraging it to improve experiences for customers is the best-chosen path to reach customer success in any…
Seamless B2B Interaction Management
Let’s talk about customer support. The basic goal of a customer support representative is to provide resolutions to a customer’s…
FMCG Manufacturers Can Now Easily Track the Freshness of Retail Stock with Kapture’s Mobile CRM
Kapture’s FMCG CRM has been powering manufacturers with an inventory, sales and service management software that helps these companies track…
Healthcare
9 Best Practices for Healthcare Call Centers to Increase Customer Satisfaction
In today’s digital age, call centers have become very popular among multiple industries across the nation and the world. And…
13 Best practices for improving customer experience in healthcare
Healthcare is one of the fastest-growing industries in terms of both revenue and employment. And as with any growth, comes…
Essential Patient Engagement Strategies to Drive Better Outcomes
The old adage, ‘health is wealth’, still holds true today as it was when it was first coined. In today’s…
Hotels
10 Tips to Improve Hotel Guest Satisfaction & Increase Retention
Today’s hospitality industry is driven by customer service with guest satisfaction as its priority. With a banquet of options available…
21 Common Customer Complaints in Hospitality & Hotels – How to Avoid Them
The hospitality industry is all about delivering a seamless customer service experience. One bad customer experience can have an immense…
How Hospitality Businesses Can Beat the Famous Airbnb Model?
The hospitality industry has always been accommodating changes’ in the way of doing business. But in recent years, it has…
Real Estate
10 Tips To Manage Customer Relationships With Real Estate CRM
The real-estate sector experienced a healthy rebound globally in 2021 after the COVID-19 imposed pandemic. Reports by PwC revealed that…
10 Ways to Build Marketing Campaigns with A Real Estate CRM
Real estate is a challenging but very rewarding field. The potential for turning a handsome profit is very real. Let’s…
How the Real Estate Market is Booming in the United States
After a decade of tumultuous tidings, the real estate market in the United States has seen a massive turnaround. The…
Retail
Top Customer Experience Trends in Retail to Follow in 2022
Focus on customer service as a competitive advantage… Retailers who want to build customer loyalty must continue offering a positive…
The Essential Things You Need to Know About Order Management in Retail
Managing orders no matter which industry is a tedious task and will have to be monitored from the time an…
11 Tips to Improve Customer Service in Retail Business
Wonder why customers just window shop and roll out without making a purchase? Despite having a good collection and a…
Travel
Major Challenges & Solutions of Providing Customer Support in the Travel Industry
The travel industry is directly related to tourism and is an extremely competitive sector. Without a strong customer support team,…
10 Benefits of Live Chat for the Travel Industry
“Around 73% of customers find live chat the most satisfactory form of communication with a company”. – Invesp Starting with…
What Booking Systems Do Travel Agents Use?
Gone are those days when travel agents had to manually enter data into spreadsheets and manage information related to travel…