What's New Archives - Kapture CRM

Introducing Kapture CRM’s Outage Ticketing Module

Companies dealing with large volumes of tickets can hugely benefit from Kapture CRM’S new outage ticketing module. In the rare case of a service outage, this feature will help companies avoid massive SLA escalations by creating a master ticket that collects all queries associated with the outage under one single support thread. As soon as an outage occurs, a message is flashed across the CRM home dashboard. Administrators can then simply create a sub ticket…

Apr 2019

By AbhishekTicket Management, What's NewLeave a comment

Kapture CRM Rolls Out a New Feature to Check the Quality of Your Tickets

Every day multiple support teams deal with innumerable tickets. Many tickets remain unresolved/unviewed/pending. Kapture’s Quality analysis ensures the quality of the tickets that are bei0ng generated in a large volume from the CRM software. This also helps you view the performance of your individual agents on the Ticket Management system. You can see detailed reports on their performance on a weekly, monthly, and yearly basis. The parameters of this quality can be configured based on…

Mar 2019

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Kapture’s Real Estate CRM Introduces a Slab Wise View of Pending Customer Payments

Real estate companies working on a payment plan with prospective customers need a system to process payment schedules without having to crunch numbers constantly. Kapture CRM now makes it simpler for real view estate companies to view pending payments from within the CRM through a slab wise view, making it easier to process demand letters at the click of a button. The Kapture Real Estate CRM is powered by backend features that set up conditions…

Feb 2019

By AbhishekWhat's NewLeave a comment

It’s Here: New Way for Magento Store Owners to Personalize the E-Commerce Store Experience

With the explosion of the internet, online businesses are raging. New products that solve problems are the name of the game. E-commerce companies are now on their way to transforming the buying experience on a daily basis. Keeping this new trend in mind, Kapture CRM rolls out a new feature where Magento powered store owners can use the Power of API’S to integrate the cloud-based CRM into their store to help them manage their service…

Jan 2019

By AbhishekWhat's New1 Comment

Performance Dashboards that Make your Data Insights Obvious

Almost all medium and large businesses need to simultaneously undertake multiple operations. Usually, these operations are connected and need to happen on parallel tracks. Ideally, businesses should track and optimize these different operations on an ongoing basis. But most businesses lack the right tools to cover the multiple ongoing activities. In these cases, businesses struggle to make sense of their aggregate business data. Kapture CRM enables businesses to review the aggregated data into integrated dashboards….

Dec 2018

By JayakrishnanWhat's NewLeave a comment

What’s new with Kapture CRM? An SLA timer puts all tickets on the Fast lane

At some point, all customer service agents could fall into the pitfall of keeping aside tough issues or seek help from a fellow agent. But both these can turn out to be a tricky situation for customer service team. In these situations, there are conceivable chances of a particular ticket falling into the cracks and getting lost. Afterward, the particular ticket could come to attention only when SLA gets triggered or the customer raises a…

Sep 2018

By JayakrishnanWhat's NewLeave a comment

What’s New with Kapture? Mobile App SDK for a Chat-first Support Ecosystem

When you think about a customer service team, the first image could be of a noisy room with busy support agents talking and resolving queries of customers on the phone. However the high call wait times, incessant background chatter can get your customers irate sometimes. Moreover, your customer support can even come across as unprepared to manage the large volume of interactions. A chat software is an additional means to support your customers and reduce…

Aug 2018

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What’s New With Kapture?

At Kapture CRM, we are always cooking up something new that our customers will savour. This section of our blog gives you a peek into our latest delicacies aka feature updates for customer success and the smell of excitement wafting through our engineering corridors. Our brand new set of features helps your support team get better at supporting their customers, cut-back on workload and become smarter at managing daily operations. Here’s an overview of the…

Jul 2018

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Utilize FMCG CRM software in your distribution network for effective market penetration

At Kapture CRM, we’re always evolving our line of CRM products to adapt to our clients’ competitive landscape. We insist that kapture’s line of CRM products serves to improve the way our clients manage their business. This enables us to create a better workflow for businesses that translate into a competitive advantage for our clients. This is especially true for FMCG companies. When it comes to fast-moving goods, the mom-and-pop stores spread across the geography…

Jun 2018

By JayakrishnanWhat's New1 Comment

What’s Cooking at Kapture CRM? Well, here’s the Recipe!

We’re stoked to introduce our revamped service CRM platform that will turn your support agents into real life avengers. These new out-of-the-box features will help create smarter ticketing workflows, educate your agents in a smarter way and keep them ever ready to save your World (By that we mean your business goals). Here is an overview of the latest features rolled out to keep you ahead in the game: 1. Now you can instantly send…

Jun 2018

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