Performance Dashboards that Make your Data Insights Obvious

Performance Dashboards that Make your Data Insights Obvious

Almost all medium and large businesses need to simultaneously undertake multiple operations. Usually, these operations are connected and need to happen on parallel tracks. Ideally, businesses should track and optimize these different operations on an ongoing basis. But most businesses lack the right tools to cover the multiple ongoing activities. In these cases, businesses struggle to make sense of their aggregate business data. Kapture CRM enables businesses to review the aggregated data into integrated dashboards….

What’s new with Kapture CRM? An SLA timer puts all tickets on the Fast lane

What’s new with Kapture CRM? An SLA timer puts all tickets on the Fast lane

At some point, all customer service agents could fall into the pitfall of keeping aside tough issues or seek help from a fellow agent. But both these can turn out to be a tricky situation for customer service team. In these situations, there are conceivable chances of a particular ticket falling into the cracks and getting lost. Afterward, the particular ticket could come to attention only when SLA gets triggered or the customer raises a…

What’s New with Kapture? Mobile App SDK for a Chat-first Support Ecosystem

What’s New with Kapture? Mobile App SDK for a Chat-first Support Ecosystem

When you think about a customer service team, the first image could be of a  noisy room with busy support agents talking and resolving queries of customers on the phone. However the high call wait times, incessant background chatter can get your customers irate sometimes. Moreover, your customer support can even come across as unprepared to manage the large volume of interactions. A chat software is an additional means to support your customers and reduce…

What’s new with Kapture?

What’s new with Kapture?

At Kapture CRM, we are always cooking up something new that our customers will savor. This section of our blog gives you a peek into our latest delicacies aka feature updates for customer success and the smell of excitement wafting through our engineering corridors. Our brand new set of features helps your support team get better at supporting their customers, cut-back on workload and become smarter at managing daily operations. Here’s an overview of our…

Utilize FMCG CRM software in your distribution network for effective market penetration

Utilize FMCG CRM software in your distribution network for effective market penetration

At Kapture CRM, we’re always evolving our line of CRM products to adapt to our clients’ competitive landscape. We insist that kapture’s line of CRM products serves to improve the way our clients manage their business. This enables us to create a better workflow for businesses that translate into competitive advantage for our clients. This is especially true for FMCG companies. When it comes to fast-moving goods, the mom-and-pop stores spread across the geography rules…

What’s Cooking at Kapture CRM? Well, here’s the Recipe!

What’s Cooking at Kapture CRM? Well, here’s the Recipe!

We’re stoked to introduce our revamped service CRM platform that will turn your support agents into real life avengers. These new out-of-the-box features will help create smarter ticketing workflows, educate your agents in a smarter way and keep them ever ready to save your World (By that we mean your business goals). Here is an overview of latest features rolled out to keep you ahead in the game: 1. Now you can instantly send an…

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