Connect better with your Customers through Kapture-WhatsApp integration
With over 1.3 billion active users, WhatsApp has transformed global communication over the past few years. In addition to interacting with friends and family,...
Efficiently move your Customer Support Operations to a Work from Home Set up
In light of the global outbreak of Coronavirus, many businesses across the world are choosing to manage their operations remotely. Hundreds of organizations based...
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he must be a specialty. A Learning Management System lets...
Kapture CRM Wins “Rising Star of 2019” Among CRM Software Evaluated by Top B2B Review Platform
Kapture CRM has experienced breakthroughs after breakthroughs this 2019. A very recent one is our stellar winning of two awards from CompareCamp – the...
5 Upcoming CRM Trends in 2020
Customer relationship management today is no longer a one-size-fits-all solution since the needs and expectations of customers are evolving at too great a pace....
Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps agents create fresh tickets within existing threads when queries...
Kapture’s New Feature Powers Disposition of Field Tickets Based on Situations
Kapture CRM introduces a new feature that helps powers disposition of field tickets based on situations like availability of spare parts, unavailable customers, internal...
Detailed Order History Generated the Minute Purchases Are Made – What’s New at Kapture
Keeping track of order history has never been easier. Kapture’s newest offering turns every interaction that customers have with your business into a...
Unite Multi Location Service Centers with Kapture CRM for Faster Customer Ticket Resolution
Kapture CRM introduces a new module that can help electronics and appliance service centres track, manage and validate tickets resolved by field service agents...
Kapture CRM Introduces New Trigger Management Feature That Automates Customer Communication
Kapture CRM’s brand new trigger notification feature lets companies create email and SMS notifications to customers and employees alike every time an event occurs....
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