Kapture CRM rolls out a new feature that lets companies create custom ticket reporting templates. The brand new reporting configuration lets you customize your ticketing reports – so you can pick and choose the data that you want to pull from the CRM. While setting up these templates, simply choose the ticket fields you’d like your reports to show you. Give the template a name and save it. You can then head over to ticket…
Kapture’s FMCG CRM has been powering manufacturers with an inventory, sales and service management software that helps these companies track distributors, warehouses and retailers on a unified dashboard. To enhance the profitability and effectiveness of these companies, Kapture CRM introduced a new module for the mobile application that allows on field sales staff to check the freshness of retail stock at stores by simply entering the manufactured date into the application. 3 Easy Steps to…
Companies dealing with large volumes of tickets can hugely benefit from Kapture CRM’S new outage ticketing module. In the rare case of a service outage, this feature will help companies avoid massive SLA escalations by creating a master ticket that collects all queries associated with the outage under one single support thread. As soon as an outage occurs, a message is flashed across the CRM home dashboard. Administrators can then simply create a sub ticket…
Every day multiple support teams deal with innumerable tickets. Many tickets remain unresolved/unviewed/pending. Kapture’s Quality analysis ensures the quality of the tickets that are bei0ng generated in a large volume from the CRM software. This also helps you view the performance of your individual agents on the Ticket Management system. You can see detailed reports on their performance on a weekly, monthly, and yearly basis. The parameters of this quality can be configured based on…
Real estate companies working on a payment plan with prospective customers need a system to process payment schedules without having to crunch numbers constantly. Kapture CRM now makes it simpler for real view estate companies to view pending payments from within the CRM through a slab wise view, making it easier to process demand letters at the click of a button. The Kapture Real Estate CRM is powered by backend features that set up conditions…
With the explosion of the internet, online businesses are raging. New products that solve problems are the name of the game. E-commerce companies are now on their way to transforming the buying experience on a daily basis. Keeping this new trend in mind, Kapture CRM rolls out a new feature where Magento powered store owners can use the Power of API’S to integrate the cloud-based CRM into their store to help them manage their service…
Almost all medium and large businesses need to simultaneously undertake multiple operations. Usually, these operations are connected and need to happen on parallel tracks. Ideally, businesses should track and optimize these different operations on an ongoing basis. But most businesses lack the right tools to cover the multiple ongoing activities. In these cases, businesses struggle to make sense of their aggregate business data. Kapture CRM enables businesses to review the aggregated data into integrated dashboards….
At some point, all customer service agents could fall into the pitfall of keeping aside tough issues or seek help from a fellow agent. But both these can turn out to be a tricky situation for customer service team. In these situations, there are conceivable chances of a particular ticket falling into the cracks and getting lost. Afterward, the particular ticket could come to attention only when SLA gets triggered or the customer raises a…
When you think about a customer service team, the first image could be of a noisy room with busy support agents talking and resolving queries of customers on the phone. However the high call wait times, incessant background chatter can get your customers irate sometimes. Moreover, your customer support can even come across as unprepared to manage the large volume of interactions. A chat software is an additional means to support your customers and reduce…
At Kapture CRM, we are always cooking up something new that our customers will savour. This section of our blog gives you a peek into our latest delicacies aka feature updates for customer success and the smell of excitement wafting through our engineering corridors. Our brand new set of features helps your support team get better at supporting their customers, cut-back on workload and become smarter at managing daily operations. Here’s an overview of the…
