Automate responses and help resolve commonly asked questions. Enable your team to gather information from the customers in real-time.
Help your customers with the right message at the right time based on their journey and make your conversations more meaningful. Close more deals and generate quality leads. With advanced chat routing system, your team can ensure that all generated chats/queries are routed to the right team member which helps in increased conversion.
A.I.R.A. helps you:
Integrate FAQs to your live chat and allow AIRA to respond to any chat. Kapture’s smart machine learning quickly identifies the query type and searches for the exact keyword match and responds to the generated query based on the FAQ. Create FAQs through Kapture’s Knowledge Base and integrate it with Kapture Chat to get more apt and relevant replies with the most native experience.
With the help of machine learning, the system identifies the queries and provides auto-suggestions which help agents answer the questions in a better way and provide solutions quicker than ever. As soon as an enquiry is generated, the system will predict and show relevant suggestions. Just click on the auto-suggestions for instant reply and resolve queries within seconds.
Keep help ready to resolve complex issues. With an enriched library of videos, manuals, FAQs and articles, deliver instant support regarding product usage, installation, troubleshooting demos etc. Provide orientation and training to new members of the support team through an in-built knowledge base and make him ground ready from day. Get unlimited storage for product images, video files, product brochures, SOP’s. Share any file with customers or internally with just one click and have multiple version controls.
Ensure that your customers are finding the solution even if the agent is not available. Automate and resolve customer queries through Machine Learning and provide faster resolution without friction. When a chat is generated, the machine learning predicts and generates auto-responses, relevant to the queries.
Ensure that your website visitors are connected to the right department for efficient performance. Manage multiple departments based on chat type and distribute chat across various teams and departments. Through keyword tagging, Kapture Chat ensures that every generated chat is going to the right department at the right time to reduce waiting time and enhance customer experience.
Keep track of your chat volume and view total chats vs answered chats, missed chats, priority based chats like High, Medium and Low, agent availability reports, monitor agent productivity in real-time, and much more in 500+ report formats.
Give your users a native and consistent experience by simply downloading the SDK file for Desktop and mobile for in-app chat support.
Boost your customer engagement experience through live chat and in-app messaging. Kapture’s chat SDK doesn’t call for any coding assistance which means you can customize you chat without any code.
Kapture chat integrates within minutes as well as with the existing systems so you can get started right away.