Service automation that provides the complete customer experience solution
A single inbox to receive all incoming support tickets from email, call, website, app, chat and your social media platforms. Convert Facebook/Instagram messages, Youtube comments, and Tweets to tickets and let your agents resolve them with ease.
Learn Morecustomers use multiple channels
According to a study, the majority of customers - 73%, to be exact - use more than one channel of communication during their shopping journey.
Unify and Manage all your service-related communication on a single platform. Right from creating a service ticket, and keeping customers updated about your service or product, to collecting customer feedback after a service task, Kapture handles it all.
Learn MoreStudies show that companies could expect a 10% decrease in consultation time with properly integrated CRM and employees trained to effectively use it as a team.
decrease in consultation time
Keep track of inventories and expenses, automatically assigns tasks to the nearest available field agent, mark attendance, and manage daily appointments with a user-friendly mobile application interface that works offline too.
Learn Moredecrease in service costs
Implementing solutions for efficient management of field agents resulted in a 20% decrease in service costs, and also increased field-based sales revenue.
Live chat brings a far better customer service experience at a much lower cost. Whether it is WhatsApp, Facebook Messenger, or your own mobile app, Kapture powers all your chat channels without pinching any extra penny from your pocket.
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Companies who engage with customers on live chat prior to them making a purchase experience a 48% increase in revenue per chat hour and a 40% conversion rate.
decrease in consulation time
Enable customers to resolve and perform simple queries or tasks on their own. An AI-powered bot that uses machine learning to quickly and accurately provide resolution to customer issues without agent assistance.
Learn MoreIncrease in efficiency
In addition to a positive impact on customer experience, the efficiency gains yielded almost 30 percent savings with digital self-servicing and lower call volumes.
Keep all the knowledge information like FAQs, articles, presentations, videos, and much more required to resolve issues in a centralized place. A universal search bar for easy access to content, flash news to keep agents informed, and automated chatbot workflows for smooth customer service.
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46% of customers say they would abandon a brand if the employees they interact with are not knowledgeable and do not understand their needs.
Impact of employee knowledge
Say goodbye to boring training modules. Create assessments, fun quizzes, presentations, and training videos for agents for a faster and more fun learning experience.
Learn Moreleaders prioritize learning
A survey shows that building critical skills and competencies in their employees is a priority for 85% of heads of Learning & Development.
A dedicated team that makes your implementation process easier and faster. We stand out from the crowd because our implementation team provides a personalized experience for every customer. Count on Kapture CRM to go live faster without hassles.
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Kapture provides a seamless and uninterrupted customer experience through 1000+ API integrations with the most commonly used third party applications. Customers can pick and choose their preferred requirements and enjoy a seamless experience with multiple platforms available all at one centralized location.
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Agents can chat in customers’ preferred language, giving them a sense of personalization. An in-built language translator for your agents to easily translate and communicate with customers for a better customer experience.
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A manager to take care of all your queries and work dedicatedly on any post-implementation issues. 24/7 support so that your system is always up and running with zero downtime.
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An AI-powered agent assistant that brings contextually intelligent resolutions for
your agents after scanning and analyzing the customer’s issue. read more
Kapture gives access to 1000+ report formats and receives useful insights from customer feedback and several other data. It has in-built analytics and reporting features that help you strategize and gain foresight. In addition to this, Kapture CRM also provides an easy to access clickable dashboard to ensure a smooth workflow.
read moreTAT reduced
authorised
service centres
tools serviced
per year
Increase
in CSAT
Using Kapture
for 3 years
Varun Karunananth, Stanley Black & Decker
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."
TAT reduced
authorised
service centres
tools serviced
per year
Increase
in CSAT
Using Kapture
for 3 years
Varun Karunananth, Stanley Black & Decker
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"
Service CRM enables company owners to quickly track all conversations and cultivate connections with prospects and clients. A CRM replaces the plethora of spreadsheets, databases, and applications that many organizations use to keep track of customer data and resolve issues efficiently.
- Enhanced customer service experience.
- Increased NPS and CSAT scores.
- Increased agent productivity and efficiency with automation.
- Lowers overall cost
A field service crm software automates and ensures proper distribution of tasks among the field service agents and eases the work of the service center agents.
Field Service CRM Management benefits include real-time information, higher first-time fix rates, integrated client journeys, and enhanced efficiency.
