Login Contact Us Support Partner With Us
Client Client Client Client Clint Client
Customer service is the soul of every business. Satisfied customers remain loyal to the organization. Customers who receive good customer service have a favorable experience, which can lead to repeat business.

We can automate, simplify, and ease the customer service resolution process for the agents to deliver an exceptional customer service experience and bring a smile to your customer’s faces.
  • Contact Center
  • Service Center
  • Field Force
  • Live Chat
  • Self Serve
  • KMS
  • LMS
CONTACT CENTER

Respond to customers on their preferred channel

A single inbox to receive all incoming support tickets from email, call, website, app, chat and your social media platforms. Convert Facebook/Instagram messages, Youtube comments, and Tweets to tickets and let your agents resolve them with ease.

Learn More

73%

customers use multiple channels

According to a study, the majority of customers - 73%, to be exact - use more than one channel of communication during their shopping journey.

Harvard Business Review

SERVICE CENTER

Specialists in excellent customer service support software

Unify and Manage all your service-related communication on a single platform. Right from creating a service ticket, and keeping customers updated about your service or product, to collecting customer feedback after a service task, Kapture handles it all.

Learn More

Studies show that companies could expect a 10% decrease in consultation time with properly integrated CRM and employees trained to effectively use it as a team.

Forrester Research

10%

decrease in consultation time

Dashboard
Field Force
Dashboard

A power tool for your on-field heroes

Keep track of inventories and expenses, automatically assigns tasks to the nearest available field agent, mark attendance, and manage daily appointments with a user-friendly mobile application interface that works offline too.

Learn More

20%

decrease in service costs

Implementing solutions for efficient management of field agents resulted in a 20% decrease in service costs, and also increased field-based sales revenue.

Deloitte

Live chat
Dashboard

Solve queries in real-time

Live chat brings a far better customer service experience at a much lower cost. Whether it is WhatsApp, Facebook Messenger, or your own mobile app, Kapture powers all your chat channels without pinching any extra penny from your pocket.

Learn More
Dashboard

Companies who engage with customers on live chat prior to them making a purchase experience a 48% increase in revenue per chat hour and a 40% conversion rate.

Forrester Research

48%

decrease in consulation time

Dashboard
Self-serve
Dashboard

Empower your customers

Enable customers to resolve and perform simple queries or tasks on their own. An AI-powered bot that uses machine learning to quickly and accurately provide resolution to customer issues without agent assistance.

Learn More

30%

Increase in efficiency

In addition to a positive impact on customer experience, the efficiency gains yielded almost 30 percent savings with digital self-servicing and lower call volumes.

McKinsey

KMS
Dashboard

Unified knowledge base for both agents and customer

Keep all the knowledge information like FAQs, articles, presentations, videos, and much more required to resolve issues in a centralized place. A universal search bar for easy access to content, flash news to keep agents informed, and automated chatbot workflows for smooth customer service.

Learn More
Dashboard

46% of customers say they would abandon a brand if the employees they interact with are not knowledgeable and do not understand their needs.

PwC

46%

Impact of employee knowledge

Dashboard
LMS
Dashboard

Make training easy and fun

Say goodbye to boring training modules. Create assessments, fun quizzes, presentations, and training videos for agents for a faster and more fun learning experience.

Learn More

85%

leaders prioritize learning

A survey shows that building critical skills and competencies in their employees is a priority for 85% of heads of Learning & Development.

Gartner

Kapture is amazing at every brand touchpoint

Why is Kapture the best service crm software?

Icons

Fastest Go Live

A dedicated team that makes your implementation process easier and faster. We stand out from the crowd because our implementation team provides a personalized experience for every customer. Count on Kapture CRM to go live faster without hassles.

read more
Icons

Powerful Integrations

Kapture provides a seamless and uninterrupted customer experience through 1000+ API integrations with the most commonly used third party applications. Customers can pick and choose their preferred requirements and enjoy a seamless experience with multiple platforms available all at one centralized location.

read more
Icons

Multilingual chat

Agents can chat in customers’ preferred language, giving them a sense of personalization. An in-built language translator for your agents to easily translate and communicate with customers for a better customer experience.

read more
Icons

Dedicated account manager

A manager to take care of all your queries and work dedicatedly on any post-implementation issues. 24/7 support so that your system is always up and running with zero downtime.

read more
Icons

Agent Assistant Window

An AI-powered agent assistant that brings contextually intelligent resolutions for

your agents after scanning and analyzing the customer’s issue.

read more
Icons

Reporting & Analytics

Kapture gives access to 1000+ report formats and receives useful insights from customer feedback and several other data. It has in-built analytics and reporting features that help you strategize and gain foresight. In addition to this, Kapture CRM also provides an easy to access clickable dashboard to ensure a smooth workflow.

read more

"Kapture brings greater proficiency at Stanley Black & Decker Service Centres."

2 Days

TAT reduced

325+

authorised
service centres

40,000

tools serviced
per year

17%

Increase
in CSAT

3 Years

Using Kapture
for 3 years

Stanely Black and Decker

Varun Karunananth, Stanley Black & Decker

"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."

"Kapture brings greater proficiency at Stanley Black & Decker Service Centres."

2 Days

TAT reduced

>

325+

authorised
service centres

40,000

tools serviced
per year

17%

Increase
in CSAT

3 Years

Using Kapture
for 3 years

Stanely Black and Decker

Varun Karunananth, Stanley Black & Decker

"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."

Related Resources

1000+ enterprise customers globally love Kapture

Rating Rating Rating Rating
G2 Badge

1000+ enterprise customers globally love Kapture

G2 Badge

FAQs

Question

What is Service CRM software?

Arrow

Service CRM enables company owners to quickly track all conversations and cultivate connections with prospects and clients. A CRM replaces the plethora of spreadsheets, databases, and applications that many organizations use to keep track of customer data and resolve issues efficiently.

Question

What are the benefits of using Service CRM software?

Arrow

- Enhanced customer service experience.
- Increased NPS and CSAT scores.
- Increased agent productivity and efficiency with automation.
- Lowers overall cost

Question

Why do you need field service management software?

Arrow

A field service crm software automates and ensures proper distribution of tasks among the field service agents and eases the work of the service center agents.

Question

What are the advantages of Field Service Management?

Arrow

Field Service CRM Management benefits include real-time information, higher first-time fix rates, integrated client journeys, and enhanced efficiency.