TAT reduced
authorised
service centres
tools serviced
per year
Increase
in CSAT
Using Kapture
for 3 years
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."
Varun Karunananth, Stanley Black & Decker
Transform your customer support. Let your customers reach out to you on the channels they prefer. Phone, chat, email, social media or mobile app, Kapture brings it all together.
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customers use
multiple channels
According to a study, the majority of customers - 73%, to be exact - use more than one channel of communication during their shopping journey.
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When your service center is on the same platform as your contact center and field service teams, really great customer experiences are made. Right from creating a service ticket, keeping customers updated about your service or product, to collecting customer feedback post a service task, Kapture handles it all.
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decrease in
consultation time
Studies show that companies could expect a 10% decrease in consultation time with properly integrated CRM and employees trained to effectively use it as a team.
Kapture’s intuitive mobile app helps simplify your field service challenges. Assign tasks to your field reps, track their location, close tickets and complete reports, all within minutes.
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decrease in
service costs
Implementing solutions for efficient management of field agents resulted in a 20% decrease in service costs, and also increases field-based sales revenue.
Live chat brings a far better customer service experience at a much lower cost. Whether it is WhatsApp, Facebook Messenger or your own mobile app, Kapture powers all your chat channels. Our AI chat bot has machine learning enabled, and can seamlessly interplay with your contact center team.
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increase in revenue
per chat hour
Companies who engage with customers on live chat prior to them making a purchase experience a 48% increase in revenue per chat hour, and a 40% conversion rate.
A well-stocked self serve platform, enabled with chatbots, FAQs and actionable tasks take your customer experience to the next level at a far lower cost. Our experts can help you design a personalised self serve in a matter of seconds.
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Increase in
efficiency
In addition to a positive impact on customer experience, the efficiency gains yielded almost 30 percent savings with digital self-servicing and lower call volumes.
Empower your agents with the knowledge they need to deliver the right solutions to your customers, and also tackle any complex queries when they arise. Whether it is about policies or a how-to guide, Kapture lets your team discover solutions with a simple search.
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impact of employee
knowledge
46% of customers say they would abandon a brand if the employees they interact with are not knowledgeable and do not understand their needs.
Onboarding and product training are the first steps towards nurturing your teams to full capacity. Create simple training schedules customized specifically for the individual processes of each team as per your convenience.
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leaders prioritize
learning
Survey shows that building critical skills and competencies in their employees is a priority 85% of heads of Learning & Development.
A Service CRM software assists you in recognizing clients and prospective consumers, understanding their preferences, anticipating their requirements, and responding to their demands swiftly and efficiently. It also allows you to keep track of, manage, and consolidate interactions with present and potential consumers.
Service CRM can help your business in the following ways-
Raise customer satisfaction.
Increase customer retention and reduce marketing expenses.
Anticipate customer needs and preferences.
Increase operating efficiencies.
Improve targeted marketing efforts of customers and prospects.
Quick Service to Customers.
Yes, Kapture One Suite is 100% scalable and it can be scaled easily according to your future business needs.
Your data is 100% safe with us as our Service CRM is HIPPA and GDPR compliant making it secure for your data. It is also an ISO-certified product.
Kapture One Suite’s UI is easy and simple to use so that anyone can easily get hold of it and deliver the delightful experience your customers are looking for.
Kapture’s service CRM deeply and seamlessly integrates with third-party applications to provide a single-sign-on experience to the agents.
