TAT reduced
authorised
service centres
tools serviced
per year
Increase
in CSAT
Using Kapture
for 3 years
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."
Varun Karunananth, Stanley Black & Decker
Transform your customer support. Let your customers reach out to you on the channels they prefer. Phone, chat, email, social media or mobile app, Kapture brings it all together.
Learn More
customers use
multiple channels
According to a study, the majority of customers - 73%, to be exact - use more than one channel of communication during their shopping journey.
.png)
When your service center is on the same platform as your contact center and field service teams, really great customer experiences are made. Right from creating a service ticket, keeping customers updated about your service or product, to collecting customer feedback post a service task, Kapture handles it all.
Learn More
decrease in
consultation time
Studies show that companies could expect a 10% decrease in consultation time with properly integrated CRM and employees trained to effectively use it as a team.
Kapture’s intuitive mobile app helps simplify your field service challenges. Assign tasks to your field reps, track their location, close tickets and complete reports, all within minutes.
Learn More.png)
decrease in
service costs
Implementing solutions for efficient management of field agents resulted in a 20% decrease in service costs, and also increases field-based sales revenue.
Live chat brings a far better customer service experience at a much lower cost. Whether it is WhatsApp, Facebook Messenger or your own mobile app, Kapture powers all your chat channels. Our AI chat bot has machine learning enabled, and can seamlessly interplay with your contact center team.
Learn More
increase in revenue
per chat hour
Companies who engage with customers on live chat prior to them making a purchase experience a 48% increase in revenue per chat hour, and a 40% conversion rate.
A well-stocked self serve platform, enabled with chatbots, FAQs and actionable tasks take your customer experience to the next level at a far lower cost. Our experts can help you design a personalised self serve in a matter of seconds.
Learn More
Increase in
efficiency
In addition to a positive impact on customer experience, the efficiency gains yielded almost 30 percent savings with digital self-servicing and lower call volumes.
Empower your agents with the knowledge they need to deliver the right solutions to your customers, and also tackle any complex queries when they arise. Whether it is about policies or a how-to guide, Kapture lets your team discover solutions with a simple search.
Learn More
impact of employee
knowledge
46% of customers say they would abandon a brand if the employees they interact with are not knowledgeable and do not understand their needs.
Onboarding and product training are the first steps towards nurturing your teams to full capacity. Create simple training schedules customized specifically for the individual processes of each team as per your convenience.
Learn More
leaders prioritize
learning
Survey shows that building critical skills and competencies in their employees is a priority 85% of heads of Learning & Development.
U.S.A. :
3930, Coral Ridge Dr,
Coral Springs, FL 33065
SINGAPORE :
68 Circular Road,
#02-01
Singapore - 049422
PHILIPPINES :
Five E-Com Center Building,
Mall of Asia Complex
405-407 Pacific Dr
1300 Metro Manila
