It is a fast-paced world and you need to keep up with the speed. In today’s world, people prefer the fastest means of transport – Airplanes.
Airline seats get booked in huge numbers every minute and there are times when a customer has issues with his or her booking. Every time they face a problem, they get in touch with your customer support team and raise a ticket. When tickets are generated via multiple different platforms, the support teams need to swiftly respond to them. Kapture’s Airline Management System helps you streamline your support cycle, and helps to segregate tickets based on priority, and department, ensures that ticket escalation matric isn’t breached and helps you serve your customers better.