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What’s new with Kapture?

What’s new with Kapture?

At Kapture CRM, we are always cooking up something new that our customers will savor. This section of our blog gives you a peek into our latest delicacies aka feature updates for customer success and the smell of excitement wafting through our engineering corridors. Our brand new set of features helps your support team get better at supporting their customers, cut-back on workload and become smarter at managing daily operations. Here’s an overview of our…

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Take a Break – 5 Awesome Ways to Chillax in Your Office Break

Take a Break – 5 Awesome Ways to Chillax in Your Office Break

How does our normal day look like? Commute to the office, punch-in late and tell everybody you were stuck in traffic – Enroute to stress. Then comes your boss and asks about that mind-blowing pitch you had to make which didn’t happen because you couldn’t understand the brief. Now you get the deadline which equals to more stress. Working efficiently in office is a harder task in itself and it becomes more frustrating when our…

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What’s Cooking at Kapture CRM? Well, here’s the Recipe!

What’s Cooking at Kapture CRM? Well, here’s the Recipe!

We’re stoked to introduce our revamped service CRM platform that will turn your support agents into real life avengers. These new out-of-the-box features will help create smarter ticketing workflows, educate your agents in a smarter way and keep them ever ready to save your World (By that we mean your business goals). Here is an overview of latest features rolled out to keep you ahead in the game: 1. Now you can instantly send an…

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Types of Customers and How to Help Them

Types of Customers and How to Help Them

Understanding the customer types is one of the survival skills needed to succeed in the sales industry. The art of selling in the B2B industry is completely different from that of B2C. Selling requires more of an optimistic point of view as the person would be handling sales rejections on a daily basis. B2B involves selling services or components to professional buyers trained by their parent company to get the best possible deals! Earning a…

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What’s First Response Time in a Call Center and How To Improve It?

What’s First Response Time in a Call Center and How To Improve It?

The first response time (FRT) is the time your customers are required to wait before they get attended by a qualified agent. For a call center, the first response time or FRT is equivalent to the first handshake with the customer as they walk-in through the front door. In this sense, the FRT is a critical metric to measure a call center performance. Well, let us explain. In the last few years, we’ve seen customer…

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How Are the Millennials Spending on E-commerce? Here is a Quick Survey & Insights

How Are the Millennials Spending on E-commerce? Here is a Quick Survey & Insights

Traditionally, the e-commerce spending trends have baffled both marketers and e-commerce portal owners. Among the different audience demographics, the millennials (age group of 20-37) demand the most attention and boast of the largest share of disposable income. They are best placed to explore the digital world of e-commerce and buy online. Here is a quick online shopping survey about what draws millennial shoppers. Our survey correspondents exclusively consisted of millennials between the age group of 23-40 years….

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7 Tips For Successful Adaptation Of CRM Software Solution

7 Tips For Successful Adaptation Of CRM Software Solution

Undoubtedly, CRM is an invaluable tool that can streamline the various business processes. But the challenge lies in getting employees to embrace the change and accept the new application and unfamiliar processes.  There are many things you can do to motivate your employees to use the CRM software the way it is intended, so it can serve as an effective tool for your business. Here are our seven tips: 1. What’s in it for them…

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7 technology tools to ease the life of a small business owner

7 technology tools to ease the life of a small business owner

Being a business owner should be a thrilling and exhilarating experience. It should feel like bungee-jumping from an airplane or walking right into the dangers of African savannah. But most business owners don’t have the luxury of this on-the-edge fulfilling life. If you are a business owner, you will know that you are getting constantly bogged-down by the complexities and challenges of daily operations. In the end, you may end-up doing mundane but necessary tasks,…

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6 visible signs that you need a way better Sales CRM [INFOGRAPHIC]

6 visible signs that you need a way better Sales CRM [INFOGRAPHIC]

Building a scalable sales process is tough. There is no methodology, no diagrams and no expert opinion on how you should be actually selling your product. But, one thing is for sure that no matter what you sell, it has to be a team effort. In order to sell your product successfully, your sales team has to be on the same page. But, how do you identify that your sales process is in lined and…

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Solving customer service problems is the latest way of doing sales

Solving customer service problems is the latest way of doing sales

The ‘customer problem solving’ approach is the latest addition to the group of impromptu buzzwords that gets thrown around in the sales and business settings. As a buzzword, it could get coupled with the other sales approaches turned into totally meaningless jargons such as Boil the ocean, Buy-ins etc. All the great concepts denoted by these buzzwords have been turned sour through being used as fillers in vacant conversations. The customer problem solving approach is…

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