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What’s New with Kapture? Mobile App SDK for a Chat-first Support Ecosystem

What’s New with Kapture? Mobile App SDK for a Chat-first Support Ecosystem

When you think about a customer service team, the first image could be of a  noisy room with busy support agents talking and resolving queries of customers on the phone. However the high call wait times, incessant background chatter can get your customers irate sometimes. Moreover, your customer support can even come across as unprepared to manage the large volume of interactions. A chat software is an additional means to support your customers and reduce…

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09
Aug 2018
By Kapture CRMWhat's NewLeave a comment
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How to Prepare for GDPR? Know What it Means for Your Business

How to Prepare for GDPR? Know What it Means for Your Business

So, we have all come across the term ‘GDPR’ in annual company meetings or in one of those scary boardroom sessions where the momentum just bounces off your head! The speaker goes on about how data protection rules apply to a company and the impact it leaves on customer management- but to many of us, all this sounds nothing but gibberish. So, what is ‘General Data Protection Regulation’ all about? After all, we don’t want…

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17
Jul 2018
By Kapture CRMCustomer Data ManagementLeave a comment
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What’s new with Kapture?

What’s new with Kapture?

At Kapture CRM, we are always cooking up something new that our customers will savor. This section of our blog gives you a peek into our latest delicacies aka feature updates for customer success and the smell of excitement wafting through our engineering corridors. Our brand new set of features helps your support team get better at supporting their customers, cut-back on workload and become smarter at managing daily operations. Here’s an overview of our…

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06
Jul 2018
By Kapture CRMWhat's NewLeave a comment
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Take a Break – 5 Awesome Ways to Chillax in Your Office Break

Take a Break – 5 Awesome Ways to Chillax in Your Office Break

How does our normal day look like? Commute to the office, punch-in late and tell everybody you were stuck in traffic – Enroute to stress. Then comes your boss and asks about that mind-blowing pitch you had to make which didn’t happen because you couldn’t understand the brief. Now you get the deadline which equals to more stress. Working efficiently in office is a harder task in itself and it becomes more frustrating when our…

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29
Jun 2018
By Kapture CRMGuideLeave a comment
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What’s Cooking at Kapture CRM? Well, here’s the Recipe!

What’s Cooking at Kapture CRM? Well, here’s the Recipe!

We’re stoked to introduce our revamped service CRM platform that will turn your support agents into real life avengers. These new out-of-the-box features will help create smarter ticketing workflows, educate your agents in a smarter way and keep them ever ready to save your World (By that we mean your business goals). Here is an overview of latest features rolled out to keep you ahead in the game: 1. Now you can instantly send an…

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11
Jun 2018
By Kapture CRMWhat's NewLeave a comment
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Types of Customers and How to Help Them

Types of Customers and How to Help Them

Understanding the customer types is one of the survival skills needed to succeed in the sales industry. The art of selling in the B2B industry is completely different from that of B2C. Selling requires more of an optimistic point of view as the person would be handling sales rejections on a daily basis. B2B involves selling services or components to professional buyers trained by their parent company to get the best possible deals! Earning a…

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09
Jun 2018
By Kapture CRMCall Center, Customer Data Management, Customer Service, SalesLeave a comment
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What’s First Response Time in a Call Center and How To Improve It?

What’s First Response Time in a Call Center and How To Improve It?

The first response time (FRT) is the time your customers are required to wait before they get attended by a qualified agent. For a call center, the first response time or FRT is equivalent to the first handshake with the customer as they walk-in through the front door. In this sense, the FRT is a critical metric to measure a call center performance. Well, let us explain. In the last few years, we’ve seen customer…

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29
May 2018
By Kapture CRMCall CenterLeave a comment
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How Are the Millennials Spending on E-commerce? Here is a Quick Survey & Insights

How Are the Millennials Spending on E-commerce? Here is a Quick Survey & Insights

Traditionally, the e-commerce spending trends have baffled both marketers and e-commerce portal owners. Among the different audience demographics, the millennials (age group of 20-37) demand the most attention and boast of the largest share of disposable income. They are best placed to explore the digital world of e-commerce and buy online. Here is a quick online shopping survey about what draws millennial shoppers. Our survey correspondents exclusively consisted of millennials between the age group of 23-40 years….

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10
May 2018
By Kapture CRME Commerce, InsightsLeave a comment
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7 Tips For Successful Adaptation Of CRM Software Solution

7 Tips For Successful Adaptation Of CRM Software Solution

Undoubtedly, CRM is an invaluable tool that can streamline the various business processes. But the challenge lies in getting employees to embrace the change and accept the new application and unfamiliar processes.  There are many things you can do to motivate your employees to use the CRM software the way it is intended, so it can serve as an effective tool for your business. Here are our seven tips: 1. What’s in it for them…

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27
Apr 2018
By Kapture CRMProductivity1 Comment
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7 technology tools to ease the life of a small business owner

7 technology tools to ease the life of a small business owner

Being a business owner should be a thrilling and exhilarating experience. It should feel like bungee-jumping from an airplane or walking right into the dangers of African savannah. But most business owners don’t have the luxury of this on-the-edge fulfilling life. If you are a business owner, you will know that you are getting constantly bogged-down by the complexities and challenges of daily operations. In the end, you may end-up doing mundane but necessary tasks,…

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14
Dec 2017
By Kapture CRMOperationsLeave a comment
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