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5 Business Management Technologies You Should Train Your Employees to Use

5 Business Management Technologies You Should Train Your Employees to Use

Introduction In order to bring in revenue and make a profit, many enterprises operate with a company culture built on positivity, professionalism, and service. If you happen to be a teammate in one of these establishments, you already how necessary networking is to doing business. But, just how savvy are you when it comes to reaching out to potential prospects online? To maintain a competitive edge in today’s digital and globalized markets, you need to…

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How Hold Music Influences Contact Center Callers [Infographic]

How Hold Music Influences Contact Center Callers [Infographic]

The next time a customer contacts your call center, make sure he/she is greeted with soothing, quality music rather than annoying promotional messages or plain-dead silence. Improving the support experience is the only way to guarantee customer satisfaction remains at an all-time high. What better way to seal trust in your business than with hand-picked on-hold music for your call center. Find out how Music will bring in higher CSAT ratings for your Contact Center…

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3 Reasons Why a Lead Management System is an Absolute Essential for a Large Enterprise

3 Reasons Why a Lead Management System is an Absolute Essential for a Large Enterprise

When you are running a large enterprise – you make it a priority to spend the right amount of dollars in acquiring leads through online and offline channels. These leads are the lifeblood of your business. And your sales team infuses these leads with the enthusiasm for the solution that this product would bring to your potential prospects. But there are three questions to keep in mind while pursuing these leads; 1 – Are the…

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Five Reasons Why Learning Management System is the Best Employee Training System

Five Reasons Why Learning Management System is the Best Employee Training System

A learning management system acts like a course aggregator and examination tool – where employees can access learning material on the go. They can then use this information to attend tests held by the company to determine the understanding of new policies or any other skill that you want them to learn. The Learning management system is a cloud-based model – so employees can access this information on the go. With the LMS you can…

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Effective Call Center Management During Festive Season [Infographic]

Effective Call Center Management During Festive Season [Infographic]

Chaos ensues in Call Centers during festive seasons every year when phones ring off the hook and customer service agents are unable to adhere to good customer service during peak hours. Don’t keep callers waiting this Diwali. Grant your Customer Service Agents the gift of a Call Center Management Software and you can rest assured that the festivities will be smooth sailing for your Business. For more Information, check out this Infographic.

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Kapture CRM – Field Force Automation [Infographic]

Kapture CRM – Field Force Automation [Infographic]

Gone are the days of tedious field team management. Equipped with Kapture CRM’s advanced tool for service and sales automation, tracking your representatives will now be effortless. Field Force Automation results in successful meetings while considerably reducing costs. Learn how to boost your sales team’s morale in the Infographic below:

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Optimizing Your Brand for Voice Assistant Searches

Optimizing Your Brand for Voice Assistant Searches

“Ok Google, What is today’s headlines?” “Alexa, play the best of Imagine Dragons!” “Hey Siri, what is the best place to have pasta near me?” A decade or so back, these questions would probably not give us the answers what we’d be looking for and as such would appear to be gibberish. Not anymore! Thanks to the phenomenal advances in technology, especially in the fields of Artificial Intelligence and Machine Learning, today we’re in a…

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How to analyze your current booking flow and optimize it

How to analyze your current booking flow and optimize it

Analyzing your booking flow and retaining a steady upscale growth is crucial for any business to sustain a positive expansion. Meeting your customers’ expectations should be the prime focus when it comes to optimization of your booking process. The first step here is to understand and figure out your organic traffic and the main sources where leads are originated from. The next step should be about focusing on enhancing and modifying your sales booking procedure…

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5 Benefits of Integrating a CRM with Your Website

5 Benefits of Integrating a CRM with Your Website

Increasing productivity, reducing costs and maximising profits are the three critical factors to any online business. And, a better way to walk towards these goals is to use a CRM (Customer Relationship Management) system. CRM helps to manage your customers and keep track of interactions with them. It captures your customer data and makes the interaction history accessible so that you can take better business decisions. Here are 5 benefits of integrating a CRM with…

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