Helping brands deliver an elevated customer service experience. Brands who love us
Tools that help you manage all your walk-in customer’s queries and requests in an organized and better way.
Get a complete view of the customer on a unified dashboard. View past orders, tickets, and interactions that originated from multiple sources to forge deeper customer relationships.
Agents can keep track of the warranty period for more suitable resolutions. Eliminates fraudulent warranty claims, better assessment of warranty claims, predictable claims processing, visibility, and transparency.
Assign the tasks to the most suitable and expert agent for the service. When the right agent is assigned the task according to their GPS location and right skill sets, issues are resolved quickly and efficiently.
Must-have features in service management software.
Omnichannel support refers to providing communication across different channels like chats, calls, social media, etc using a single platform. Customers can communicate with the brand using their preferred channel, this gives them a sense of personalization and increases loyalty toward the company.
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A proper inventory management system will never let your technicians run out of spare parts and other important inventory items. Get alerts about low-running inventory and place orders beforehand. Service center technicians and agents should always be aware of the inventory count to provide the best resolution to the customers.
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The warranty management system informs the agent about the warranty details allowing them to provide the best possible resolution to the customer. This also helps in avoiding fake warranty claims hence saving the company money. A customer with warranty claims is given straight resolutions like a free replacement or repair while others need to be informed about the charges.
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Staying updated with the insights and all the processes going on in your service center is important. Service center management software must have a reporting and analytics tool that can help in analyzing the overall performance of the service center. Performance reports of technicians can be used to evaluate their progress and reward or train them accordingly.
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The service center management system must come with automated workflows and canned responses to save time for both agents and the customers. Automation helps in eliminating repetitive tasks and gives agents time to handle more complex issues. Kapture comes with an AI-powered agent assistance window that reads the issue referred to by the customer and provides a contextual resolution to the agents.
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Switching windows and platforms can be hectic and time-consuming for the agents. Kapture allows your agents to access any information of the customers shared across different service centers on a single dashboard. It deeply integrates with third-party platforms to bring and resolve all the queries to a unified dashboard.
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Intelligent routing helps your service center give your customers a quick, convenient, personalized, and overall better experience – increasing your customer satisfaction. Kapture smartly assigns the tasks to the most suitable and available technician that increases your service center productivity.
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Automated ticket routing saves time by assigning the tasks to the most suitable technician available to take the task. Automatically sends notifications to the customers and updates them about each step of the resolution process. Automated email replies to quickly get back to the customers as soon as they raise a complaint or query.
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An in-built language translator for your agents to communicate with the customers in their preferred language for a personalized customer experience.
Agents have their own AI-powered assistant to solve their queries for a better and smoother customer experience.
Seamless and fast integration with all third-party platforms for a better customer experience.
Your journey with us doesn't end after implementation, we are there for you even after that to solve all your queries and problems.
Start a conversation with a third party about a customer’s issue without leaving the platform and keeping it connected with the ticket raised by the customer.
Multilingual chat
An in-built language translator for your agents to communicate with the customers in their preferred language for a personalized customer experience.
Agent assistance window
Agents have their own AI-powered assistant to solve their queries for a better and smoother customer experience.
Seamless 1000+ API integrations
Seamless and fast integration with all third-party platforms for a better customer experience.
Dedicated account manager
Your journey with us doesn't end after implementation, we are there for you even after that to solve all your queries and problems.
Side conversations
Start a conversation with a third party about a customer’s issue without leaving the platform and keeping it connected with the ticket raised by the customer.
A video is worth a thousand words. See it to believe it.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
A video is worth a thousand words. See it to believe it.
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
A video is worth a thousand words. See it to believe it.
"Reduced overall response time backed by Kapture's technology and automation"
A video is worth a thousand words. See it to believe it.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
A video is worth a thousand words. See it to believe it.
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
A video is worth a thousand words. See it to believe it.
"Reduced overall response time backed by Kapture's technology and automation"
A video is worth a thousand words. See it to believe it.
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
A video is worth a thousand words. See it to believe it.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
A video is worth a thousand words. See it to believe it.
"Reduced overall response time backed by Kapture's technology and automation"
The Service Center Management System (SMS) is software intended for use in Service Centers for better and more efficient management processes. The framework of this software is unified, multi-user, online, and modular. Refunds, replacements, and other warranty claims are all handled via service management software. In most cases, the software also allows for the scheduling of on-site professionals as well as the associated billing. Customer management functions include order management and other communication related to the company's relationship.
Any business that has service centers that repairs or replaces the product according to the most suitable resolution can use a service center management system.
1 or 1000+ we can seamlessly scale according to your requirement.
Sit back and relax! And let our dedicated implementation team make it go live and ready to work for you really fast.
A video is worth a thousand words. See it to believe it.
"A pleasant surprise is seeing a company whose engineering team
is as powerful as its sales team. Usually, salespeople disappear once
the deal is signed but this was not the case here."
A video is worth a thousand words. See it to believe it.
"The enquiries needed to be urgently integrated in a cohesive
manner and Kapture's software has been a total gamechanger"
A video is worth a thousand words. See it to believe it.
"Reduced overall response time backed by Kapture's
technology and automation"
A video is worth a thousand words. See it to believe it.
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
A video is worth a thousand words. See it to believe it.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
A video is worth a thousand words. See it to believe it.
"Reduced overall response time backed by Kapture's technology and automation"
