Simple and easy interface | Unified dashboard | Powerful real-time reporting and analytics tool | Easy warranty management
Transform your Field Service Operations
Get a complete view of the customer on a unified dashboard. View past orders, tickets, and interactions that originated from multiple sources to forge deeper customer relationships.
Agents can keep track of the warranty period for more suitable resolutions. Eliminates fraudulent warranty claims, better assessment of warranty claims, predictable claims processing, visibility, and transparency.
Assign the tasks to the most suitable and expert agent for the service. When the right agent is assigned the task according to their GPS location and right skill sets, issues are resolved quickly and efficiently.
Must-have features in service management software.
Omnichannel support refers to providing communication across different channels like chats, calls, social media, etc using a single platform. Customers can communicate with the brand using their preferred channel, this gives them a sense of personalization and increases loyalty toward the company.
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A proper inventory management system will never let your technicians run out of spare parts and other important inventory items. Get alerts about low-running inventory and place orders beforehand. Service center technicians and agents should always be aware of the inventory count to provide the best resolution to the customers.
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The warranty management system informs the agent about the warranty details allowing them to provide the best possible resolution to the customer. This also helps in avoiding fake warranty claims hence saving the company money. A customer with warranty claims is given straight resolutions like a free replacement or repair while others need to be informed about the charges.
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Staying updated with the insights and all the processes going on in your service center is important. Service center management software must have a reporting and analytics tool that can help in analyzing the overall performance of the service center. Performance reports of technicians can be used to evaluate their progress and reward or train them accordingly.
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The service center management system must come with automated workflows and canned responses to save time for both agents and the customers. Automation helps in eliminating repetitive tasks and gives agents time to handle more complex issues. Kapture comes with an AI-powered agent assistance window that reads the issue referred to by the customer and provides a contextual resolution to the agents.
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Switching windows and platforms can be hectic and time-consuming for the agents. Kapture allows your agents to access any information of the customers shared across different service centers on a single dashboard. It deeply integrates with third-party platforms to bring and resolve all the queries to a unified dashboard.
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Intelligent routing helps your service center give your customers a quick, convenient, personalized, and overall better experience – increasing your customer satisfaction. Kapture smartly assigns the tasks to the most suitable and available technician that increases your service center productivity.
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Automated ticket routing saves time by assigning the tasks to the most suitable technician available to take the task. Automatically sends notifications to the customers and updates them about each step of the resolution process. Automated email replies to quickly get back to the customers as soon as they raise a complaint or query.
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An in-built language translator for your agents to communicate with the customers in their preferred language for a personalized customer experience.
Agents have their own AI-powered assistant to solve their queries for a better and smoother customer experience.
Seamless and fast integration with all third-party platforms for a better customer experience.
Your journey with us doesn't end after implementation, we are there for you even after that to solve all your queries and problems.
Start a conversation with a third party about a customer’s issue without leaving the platform and keeping it connected with the ticket raised by the customer.
Multilingual chat
An in-built language translator for your agents to communicate with the customers in their preferred language for a personalized customer experience.
Agent assistance window
Agents have their own AI-powered assistant to solve their queries for a better and smoother customer experience.
Seamless 1000+ API integrations
Seamless and fast integration with all third-party platforms for a better customer experience.
Dedicated account manager
Your journey with us doesn't end after implementation, we are there for you even after that to solve all your queries and problems.
Side conversations
Start a conversation with a third party about a customer’s issue without leaving the platform and keeping it connected with the ticket raised by the customer.
TAT reduced
authorised
service centres
tools serviced
per year
Increase
in CSAT
Using Kapture
for 3 years
Performance Marketing
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."
Download Case StudyTAT reduced
authorised
service centres
tools serviced
per year
Increase
in CSAT
Using Kapture
for 3 years
Performance Marketing
"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."
Download Case Study
INDIA :
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Kasturi Nagar, Bangalore – 560043
