Access to Customer, Product, and Service Details
Service agents can capture customer contact info, log service details into the system, access past issues and tickets raised by the customer, view specific product warranty, subscription details, etc. for each ticket so that they can provide customers with an improved experience each time.
Status Alerts at Every Touchpoint
Send ticket status updates, service duration and cost notifications to customers at every touchpoint via SMS and email. When the service request is closed, agents can also collect feedback from customers for the services rendered to them.
Track Annual Warranty and Maintenance
Supervise progress of multiple service outlets on one platform using periodical reports. Assess agent performances and overall branch productivity via performance reports. Get the required information to learn where to expand and what to improve.
Hassle-free Customer Returns Management
Maintain warranty support records of customers using subscription forms. Assign field agents in case of service requests from customers. Keep track of services rendered and update customer warranty information accordingly. Get notified about warranty renewals and set up auto-reminders to customers for the same.
Use Precise Data to Deliver a Great Experience
Process product refunds or returns by assigning tickets to the concerned team. Frame an approval matrix for repeated complaints from the same customer. Set up auto-transfer of such tickets to higher-ups for further review. Stay informed about special case tickets and deal with them more carefully.
