8 Proven Strategies to Ensuring Happy Customer Relationship In An Enterprise Environment

8 Proven Strategies to Ensuring Happy Customer Relationship In An Enterprise Environment

Quantity equals quality. This formula used to work for companies in the past. Today, the quality of a customer relationship is valued much higher than the number of potential customers. Of course, no one is saying that the customer quantity doesn’t matter anymore. However, the demands for a happy relationship have grown and businesses are working hard to adapt. The below strategies can help you ensure a happy customer relationship to enjoy quality and quantity…

5 Ways to Improve Your Online Customer Service

5 Ways to Improve Your Online Customer Service

Whether you’re a person who owns a big company or a small business; or just a budding entrepreneur, you know that online customer service is just as important as marketing since most consumers have evolved to do everything online. The availability of powerful smartphones has even made it possible for customers to complete purchases and inquiries anywhere and when it is convenient for them. While many customers may try to resolve issues on their own,…

5 Benefits of Integrating a CRM with Your Website

5 Benefits of Integrating a CRM with Your Website

Increasing productivity, reducing costs and maximising profits are the three critical factors to any online business. And, a better way to walk towards these goals is to use a CRM (Customer Relationship Management) system. CRM helps to manage your customers and keep track of interactions with them. It captures your customer data and makes the interaction history accessible so that you can take better business decisions. Here are 5 benefits of integrating a CRM with…

The 5 Biggest Benefits of Using Customer Relationship Management Software

The 5 Biggest Benefits of Using Customer Relationship Management Software

Customer Relationship Management, as the name suggests, is an approach to manage current and potential customers of the business. Here, in this post, we will share five biggest reasons for using CRM for your business. In a business, it is very important to maintain a good relationship with your customers. If your relations are good with your customers than your business will definitely grow. But this job is not as easy as it seems. It…

Five Non-Obvious Ways Cloud-Ticketing System Improves The Customer Experience

Five Non-Obvious Ways Cloud-Ticketing System Improves The Customer Experience

In today’s age of ubiquitous competition and well-informed customers, the businesses need to offer something uniquely special to find a place in customers’ minds. When the pricing and product quality is similar, the customer support quality could be a deciding factor in determining your customer experience. As the proverb goes, half of the secret of doing a job well is ‘choosing the right tool for the job’. For a customer support team, this tool would…

How to Prepare for GDPR? Know What it Means for Your Business

How to Prepare for GDPR? Know What it Means for Your Business

So, we have all come across the term ‘GDPR’ in annual company meetings or in one of those scary boardroom sessions where the momentum just bounces off your head! The speaker goes on about how data protection rules apply to a company and the impact it leaves on customer management- but to many of us, all this sounds nothing but gibberish. So, what is ‘General Data Protection Regulation’ all about? After all, we don’t want…

Reduce Customer Churn- Plug the Leaks in your Bucket!

Reduce Customer Churn- Plug the Leaks in your Bucket!

On asking about the biggest challenge to some small business owners, their response was quite simple. Attracting new customers. Now we all know that having new customers is surely a win-win, but many businesses often tend to forget about an important and potentially a bigger win- maintaining the customers you already have. Customer churn In other words, the loss of customers surely has the capacity to cut your revenues into the half, only if you…

Chat vs. Call – Who’s Your Daddy?

Chat vs. Call – Who’s Your Daddy?

Please hold, your call is important to us….If you had to put me on hold then why did you even give your number in the “Contact Us” section? This is literally the thought of 49% of the people who prefer calling a service over chat. Not to forget the mind-numbing hold music and the repetition of the same hold line. According to a survey, 51% of consumers are in the habit of using live chat…

Horrible Customer Experiences? Here is the Antidote

Horrible Customer Experiences? Here is the Antidote

We are not human beings having a spiritual experience. We are spiritual beings having a human experience. – Pierre Teilhard de Chardin  Information Technology isn’t the major driving force behind businesses. It is the engineering of great customer experiences that creates a fantastic and thriving business ecosystem. Let’s take an example: Heinrich is a German waiting in a long queue at a retail store. After 20 minutes of agonizing wait, he finally reaches to the…

Types of Customers and How to Help Them

Types of Customers and How to Help Them

Understanding the customer types is one of the survival skills needed to succeed in the sales industry. The art of selling in the B2B industry is completely different from that of B2C. Selling requires more of an optimistic point of view as the person would be handling sales rejections on a daily basis. B2B involves selling services or components to professional buyers trained by their parent company to get the best possible deals! Earning a…

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