3 Things You Can Do to Improve C.S.A.T Scores Like A Boss

3 Things You Can Do to Improve C.S.A.T Scores Like A Boss

Excellent customer support that which boggles the minds of the end user on how awesome his experience was with the agent is a journey you need to undertake whilst building your business. The feedback loop is an essential ingredient for creating a support operation par excellence. Yet if your short term validation is just in the form of tickets closed and lower call handle times, your entire idea of support teams building relationships that outlast…

How to Go From Good to Great Customer Support

How to Go From Good to Great Customer Support

In the present scenario, customer satisfaction has become the most important factor for a brand or an enterprise. Companies strive hard to make the customer experience as smooth as possible. This kind of recognition is a product of consumer awareness and globalization. The consumer’s voice is more vocal than ever as they dictate the policies of every company. Some companies even take up social stances because of overwhelming public opinions on certain issues. In such…

How Kapture CRM’s Self Service Portal is Revolutionizing eCommerce in App Customer Support

How Kapture CRM’s Self Service Portal is Revolutionizing eCommerce in App Customer Support

What is a Self Service Portal? Self-service portals are keys that you hand over to your customers to solve their own problems by accessing your various channels for support without giving you a call or sending you a message. How Do Self Service Portals Improve Customer Experience? A study recently reported that companies that offered their customers portals to solve their own problems through knowledge bases and automated chatbots saw an 85% increase in customer…

4 Copy Paste Customer Survey Questions to Enhance The Performance Of Your Support Team

4 Copy Paste Customer Survey Questions to Enhance The Performance Of Your Support Team

One happy customer leads to four new buyers whereas one unhappy customer can drastically drag down your brand loyalty. Case in point, the writer once went into a small Mom and Pop store to pick up a tube of toothpaste that cost him ₹10. Being in a new area, he was still evaluating the best places to make purchases for daily commodities. Since the first toothpaste that cost ₹10, the writer has spent a grand…

A Scientific Approach to Collect Tertiary FMCG Customer Data

A Scientific Approach to Collect Tertiary FMCG Customer Data

In the past 3 years, the Indian FMCG market has exploded with the ‘Sachet Phenomena’. The biggest players in various niches have started aggressively pursuing customer acquisition with the introduction of low priced sachets’ in the price points of ₹ 1. Distribution aside, the advertising costs of these products are in the tune of crores, all the while hoping and praying that sales would rise. There is an inherent defect to this hope and pray…

Six Tips for Following Up with Clients Without Being Overbearing

Six Tips for Following Up with Clients Without Being Overbearing

Following up with clients is a necessity if you want to take advantage of the client list that your company has worked hard to build up through the years. However, you need to tread carefully when you’re reaching out to clients to avoid coming across as pushy or overbearing. By making slight tweaks to your follow up practices, you can improve your results so that clients will always see you as a provider of much-needed…

13 Powerful Phrases You Need to Use for a Great Customer Support

13 Powerful Phrases You Need to Use for a Great Customer Support

Behind every successful business lies wonderful customer support. Yes, I know that a flourishing company does not merely depend on an amazing customer support service but it is one of the key elements to retain and grow your audience. You will understand this better if you transfer yourself right into the shoes of the customer. You are calling to inquire about something or to fix some unsolvable issues that you are facing regarding some service…

The Ultimate Guide to Delivering an Excellent Localized Customer Experience

The Ultimate Guide to Delivering an Excellent Localized Customer Experience

Localization isn’t just a matter of making your products and services available to people in a new region or country. Successful localization requires a holistic approach that takes into consideration the cultural and cultural norms of your target market. You need to maintain brand consistency across all regions, whilst simultaneously remaining sensitive to the needs of each audience. The process isn’t easy, but it’s worth it; penetrating foreign markets provides you with access to new…

8 Proven Strategies to Ensuring Happy Customer Relationship In An Enterprise Environment

8 Proven Strategies to Ensuring Happy Customer Relationship In An Enterprise Environment

Quantity equals quality. This formula used to work for companies in the past. Today, the quality of a customer relationship is valued much higher than the number of potential customers. Of course, no one is saying that the customer quantity doesn’t matter anymore. However, the demands for a happy relationship have grown and businesses are working hard to adapt. The below strategies can help you ensure a happy customer relationship to enjoy quality and quantity…

5 Ways to Improve Your Online Customer Service

5 Ways to Improve Your Online Customer Service

Whether you’re a person who owns a big company or a small business; or just a budding entrepreneur, you know that online customer service is just as important as marketing since most consumers have evolved to do everything online. The availability of powerful smartphones has even made it possible for customers to complete purchases and inquiries anywhere and when it is convenient for them. While many customers may try to resolve issues on their own,…

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