Back to the Office? Here Are 5 Tools That Can Help You Manage Work From the Office Without Hampering the Productivity
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to fixate on a standing...
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and ensuring a smooth workflow....
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and tools to meet up with the increasing customer demands. But today, customers aren’t merely...
Improving CX by Harnessing Customer Interactions on Social Media Platforms
Social media channels have become an inevitable part of our daily lives and they have played a major role in boosting businesses with efficient...
Leverage the Power of a Customer Database to Enhance Your Relationships With Repeat Buyers
With digital transformation, data has become an integral part of customer-centric enterprises. The age of bombarding your customers with random messages and expecting them...
Turn the Hot Holiday Rush Into Profitable Sales With Seamless Customer Support
This is the official season where festive merchandise hits almost all businesses in the market. The holiday season is not merely for staycations, food,...
4 Email Strategies to Reduce Cart Abandonment and Improve Conversions
The gallop of digital technology has turned E-commerce into a booming business industry today. Everything is just at your fingertips, with a few taps...
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while support agents manually looked up the information needed to...
Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors across the globe in a very short period of time. While some industries such...
6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
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