The Art of Personalization in Customer Service
When it comes to customer service, today’s customers have high expectations. They want immediate resolution of their queries, getting support on their preferred communication...
10 Innovative Features of Helpdesk Software That You Need
If you are planning to switch to help desk software for your customer support operations, the number of features available in help desk software...
CRM for Customer Retention: How to Delight Your Customers into Staying?
In the current business environment, you cannot take customer retention for granted, even slightly. Your customers are your company’s most important assets. With competition...
What Is The Importance of A Help Desk Ticketing System in Your Business?
Implementing the right ticketing system for your customer service is as important as the sincere individual efforts of the team members. Even though your...
CRM for Insurance Agents: A Comprehensive Guide
Insurance agents deal with various tasks and clients in a single day. From calling prospects to closing deals to scheduling appointments, they have got...
Customer Service Automation: Simplified and Explained
Running a business without a well-planned customer support system is next to impossible in today’s world. Given that customers have already become tech-savvier and...
Customer Feedback: The Complete Guide on Why It is Important
Businesses are on a never-ending quest to find out what customers need and deliver it accurately to them in a quick turnaround time to...
8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service
Good customer service is the outcome of teamwork where various customer support teams work seamlessly in a coordinated manner. Exceptional customer service experience can...
Whatsapp CRM: Connect Better with Your Customers by Integrating Kapture CRM
With over 2 billion monthly active users, Whatsapp has become the most popular global mobile messenger app across the world. In addition to interacting...
How Inefficient FMCG Distribution Slows Down Your Business and Ways To Prevent It
All businesses face some specific challenges, including FMCG. This is an ample market opportunity for businesses because consumers always have their own needs. But,...
