CRM FOR FMCG OPERATIONS

COMBINE AND CONSOLIDATE A-Z ORDER MANAGEMENT IN ONE PLATFORM

FMCG CRM

Kapture CRM is the mobility-first inventory management software that helps you manage your entire inventory and distribution activities.

It enables you to manage daily operations, oversee stock availability, undertake meetings, accelerate the stock pipeline flow, etc. In short, now you can start nudging your products into consumers shopping cart. Capture the proficiency of order tracking software!

Manage and optimize every part of your Inventory Flow

In a congested market place, the consumer will chiefly consider product freshness and pricing to decide between competing options, right?

Kapture CRM combines and streamlines your diverse distribution responsibilities to deliver the right products at the right time. Now you can effectively align and move the different stocks along the pipeline with the distribution management software.

A CRM in FMCG sector is a combination of many moving parts - retail order-taking, stock delivery, internal communications, order tracking, data and payment management etc.

Kapture FMCG CRM enables you to optimally move stocks along the pipeline.

  • Undertake your distribution operations in real-time
  • Be the complete order tracking software
  • Align sales and distribution activities
  • Project market demands
  • Handle each retailer's stock demands
  • Manage internal team operations

In short, you can streamline and maintain updated stocks across the retail points with CRM-based FMCG management.

All-in-one data management

Access and update the latest business data across distribution touch points through a unified platform. Within the CRM platform, you can manage the latest orders, total orders, distribution and retail stock lists, etc. Also, be equipped to manage team communications across team verticals.

ACCOUNT MANAGEMENT

Collect, update and access all retailer-distributor information in the customer profiles stored on a cloud server. You can manage the entire customer portfolio in the unified inventory management software – Kapture CRM.

TEAM MANAGEMENT

Plan and manage your daily workforce operations through the Kapture 'daily planner' system. Set transit route, daily meetings, monitor employee outings and track sales progress. All within the Kapture FMCG data management system!

PRODUCT MANAGEMENT

- Be always ready to send updated product catalogues to a customer and calculate customer-specific rate plans for a particular order. Kapture CRM could be the centre piece to handle your collective product management strategy.

ALIGN SALES & DISTRIBUTION PROCESS

Optimize and shorten your sales-distribution cycle with Kapture CRM! The cloud-based system lets you be on your toes to discover and leverage on- the-ground sales opportunities. Leverage new efficiency in your FMCG sales management.

Sales management process

Design daily sales plans and track the progress from a central dashboard. Be connected with your sales teams.

MONITOR SALES

Our mobile CRM software, lets you seamlessly manage different projects with interconnected teams using document templates and project checklists.

ORDER MANAGEMENT

Receive and manage each customer orders from a single dashboard. The inventory management software helps you consolidate and combine all your order data.

INVENTORY LIST MANAGEMENT

Maintain and access an updated inventory list from a cloud-based server. You can also instantly access inventory records and monitor stock levels and employee movements.

HANDLE ALL THE POST-SALES ACTIVITIES

Gather a place in your customers’ good- book with a highly proficient after-sales services and stock delivery with Kapture FMCG CRM! The cloud-based FMCG management lets you visit each customer location and understand customer requirements. The mobility feature allows instant order placement and issue management. You can also track the transaction progress and speed-up the order delivery on reception.

FMCG data management

Generate insightful reports and analytics based on aggregated business data. Also, draw predictions about future demand and upcoming possible new orders.

CUSTOMER ORDER MANAGEMENT

Track your latest orders and transactions within a single platform. The multichannel payment integration makes it easier for buyers to complete the payment. With Kapture order tracking software, you can streamline all customer requirements.

CUSTOMER SERVICE

Receive and respond to customer queries, doubts and payments from a single platform. The service team can also issue a ticket to resolve a particular issue.

REPORTS AND ANALYTICS

CRM analyzes your business data and generates reports that deliver insight into your team’s performance. Based on the historical data, you can also predict future demand and obtain an overview of your sales growth.