CRM for FMCG

Manage your extensive and dense distribution system, orders, inventory and payments all through one platform.

  • Product Performance
  • Distributor Order Report
  • Order Status Report
  • Daily Sales Report
Kapture CRM Software for FMCG Kapture CRM Software for FMCG Kapture CRM Software for FMCG Kapture CRM Software for FMCG

Your products on cloud

Product Catalog

Create your detailed multi-level product catalog with SKUs, enriched media library, product descriptions and instructions.

Remote Access

Allow your field reps to access the product catalog remotely and dig into relevant product information when required on field.

Offers & Updates

Send instant mobile notifications to distributors & retailers about ongoing promotions, exclusive offers and schemes etc. Keep your field force equipped with the latest product information to attract new orders.

Your distributor – retailer network

DISTRIBUTOR PROFILES

Categorize customers into different profiles - distributor, retailer, stockist or super-stockist. Also add data to each customer profile like multiple contacts, multiple branches, credit limits etc

GEOGRAPHICAL ZONES

Adding zones to our distributors /retailers not just allows you to see the spread of your network clearly, but also lets your south zone sales rep manage only the south zone distributors and retailers for a smoother distribution management system.

CUSTOMER HISTORY

All important data like previous meetings, interactions, orders, payments, complaints, returns, stock and other less important customer data too is easily accessible from their individual accounts.

MOBILE ACCESS

When your customer directory is on cloud, your sales reps can anytime get an inside view of customer’s location, pending payments, pending orders or any past complaints right from their mobile.

DISTRIBUTOR / RETAILER LOGINS

A login system is optional where you can allow your distributors/ retailers to get their personal logins and place orders, raise issues directly from their mobiles. Hassle free order taking is the key to more sales.

INVENTORY LEVELS

Know right which distributor holds how much inventory in which warehouse. Even better when Kapture CRM can auto send reminder messages to them for new orders when the inventory goes below minimum levels.

Rate cards for your distributors

We know that some distributors/ retailers are special than others, which is why having a universal rate plan for all is not always the situation. Create custom rate plans for those special distributors and ensure all orders to be placed in their set rates only. Your sales reps need not have to remember all these different rates for each order as the system will automatically take all new orders as per set rates.

Beat plans & GPS tracking

Create beat plans, assign them to field teams, oversee real-time progress, take live decisions and much more.

Beat Plans

Employ a systematic way to daily field visits with the beat planner. Create a well established beat plan with distributors, timings and tasks and allow your sales reps to access their daily plans through their mobile.

Route Map Tracking

When you need to be sure that your sales reps are on their decided beat plan and have accomplished the set tasks, simply track their route since the start of their journey through route map tracking.

GPS Tracking

Not sure where your sales reps are at the moment? Open the real- time GPS tracker dashboard and quickly get access to each sales reps real time locations with geo tagging. Enjoy privileged access to this view.

Attendance

Attendance pop-ups is the first thing your sales reps see when they enter the Kapture CRM mobile app. As soon as the attendance is marked, it will reflect with time & geo tag in the central database. The system can also push this data to the HR team directly.

Expense Management

The app allows your sales reps to add their daily field expenses be it conveyance, refreshments or any other when they sign off the day.

Mobile Notifications

A deviation in plan? Update your sales reps’ beat plans right through your office and notify them while they are still on field.

Locate customers near you

Watch your enquiries move through the stages of sales funnel and lead towards final booking stage. The booking page with necessary details about the package, trip, travelers and itinerary allows the team members to make necessary hotel/ flight bookings against the same. Access all tickets, receipts and other documents pertaining to each trip from the same booking page.

Orders & payments on the go

Create new distributors, retailers, add new orders or update old ones – everything in a jiffy with the Kapture CRM mobile app.

Add New Orders

Kapture’s mobile app allows you to create new distributors, add new orders or update old ones while on the go. A process so simple, almost like how you shop online these days.

View Order Status

See your orders real-time status through the order pipeline – whether order raised, received quotes, invoice sent or dispatched. Also, review past orders and their pending payments instantly through mobile app.

Collect Payments

Add payment information with pictures of cheque as collected by sales reps during field visits. Kapture synchronization will reflect the updated payment status in the central database.

From order placed to order dispatched

See your orders move through the various stages of pipeline customized as per your business format. Know when your order is placed, when approved, when processed and when is it dispatched. Keep a tab on all your orders and don’t let gaps in your internal system blind sight your decision making

Order Placement

Whether through mobile input or through calls/ mails, place orders quickly.

Order Approval

Get a check of the available stock before each order is finally approved.

Order Processing

This shows only the orders that are to be processed and dispatched post approval.

Order Dispatching

Once the order is dispatched, everyone gets notified of the same. No gaps here.

Complaint & Feedback system

Bet it feedback on your product or grievances on your supply system, hear it out. Allow your distributors/ retailers to communicate to you easily through any channel of their preference. We’ll all interactions unified under one single inbox.

Multi-channel Feedback System

Instant chat through Mobile app

Feedback/Complaint Gets converted

Tickets get auto attached To relevant order/relavant