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Kapture’s Field service management system assigns the task to the best available agent on the field. It smartly chooses the agent based on their schedule, location, skillset, and availability. This ensures quick and satisfactory resolution to the customers in one go.

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Everything your agents need to seamlessly finish tasks

Important features for providing outstanding customer service

Field service software enables field service members to complete their jobs more effectively. It also enables real-time communication and streamlined, uniform procedures, which eliminates many of the difficulties that field service team members may face.

  • DotGenerate real-time invoices.
  • DotTake digital signatures.
  • DotClick and upload pictures upon task completion.
  • DotAn optical scanner to scan necessary documents.
  • DotOTP-based closure of ticket.

Why Choose Kapture?

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Plug and play integrations

Seamless and fast integration with all third-party platforms for a better customer experience

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Smart escalation matrix

Assigns the tasks to specialist field agents to resolve customer issues quickly and smoothly.

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Powerful reporting and analytics

Reports in your desired format and filters for a better and faster decision making process.

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Side conversations

Start a conversation with a third party about the customer’s issue without leaving the platform

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Dedicated account managers

Your journey with us doesn't end after implementation, we are there for you even after that to solve all your queries and problems.

Empowered agents = Enhanced Customer Service

Your #1 software platform for constantly and instantly personalising your field service management.

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Customer service agents

An AI-powered window provides quick and accurate solutions that save time and increase the productivity of the agents.

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Field service agents

Mobile capabilities, both online and offline, provide them with accurate information, even in remote regions that make their tasks easier and saves their time.

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Customers

Customers get field service to work around their schedules, and value clear communication and total transparency from the outset.

Related Resources

1000+ enterprise customers globally love Kapture

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1000+ enterprise customers globally love Kapture

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FIELD SERVICE MANAGEMENT SOFTWARE

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