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Kapture’s Field service management system assigns the task to the best available agent on the field. It smartly chooses the agent based on their schedule, location, skillset, and availability. This ensures quick and satisfactory resolution to the customers in one go.

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Everything your agents need to seamlessly finish tasks

Important features for providing outstanding customer service

Field service software enables field service members to complete their jobs more effectively. It also enables real-time communication and streamlined, uniform procedures, which eliminates many of the difficulties that field service team members may face.

  • DotGenerate real-time invoices.
  • DotTake digital signatures.
  • DotClick and upload pictures upon task completion.
  • DotAn optical scanner to scan necessary documents.
  • DotOTP-based closure of ticket.
  • What is it?
  • Features
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  • Why Kapture?
  • Values
  • FAQs

Why Choose Kapture?

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Plug and play integrations

Seamless and fast integration with all third-party platforms for a better customer experience

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Smart escalation matrix

Assigns the tasks to specialist field agents to resolve customer issues quickly and smoothly.

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Powerful reporting and analytics

Reports in your desired format and filters for a better and faster decision making process.

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Side conversations

Start a conversation with a third party about the customer’s issue without leaving the platform

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Dedicated account managers

Your journey with us doesn't end after implementation, we are there for you even after that to solve all your queries and problems.

More Features

"Kapture brings greater proficiency at Stanley Black & Decker Service Centres."

2 Days

TAT reduced

Arrow

325+

authorised
service centres

40,000

tools serviced
per year

17%

Increase
in CSAT

3 Years

Using Kapture
for 3 years

Client

Varun Karunananth

Performance Marketing

Stanely Black and Decker

"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."

"Kapture brings greater proficiency at Stanley Black & Decker Service Centres."

2 Days

TAT reduced

Arrow

325+

authorised
service centres

40,000

tools serviced
per year

17%

Increase
in CSAT

3 Years

Using Kapture
for 3 years

Client

Varun Karunananth

Performance Marketing

Stanely Black and Decker

"We’ve been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days. Kapture offers a powerful Service CRM customised to the needs of our organization."

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