Login Contact Us Support Partner With Us Covid - 19

Improve patient experience across all centers with Healthcare CRM.

Know more about healthcare CRM that aids your hospice space. Provide proper care without any negligence and get faster updates about all patients who get in and out every day. Keeping a tab on the doctors on your payroll becomes easier than ever with the Kapture medical CRM software. To ensure patients’ safety and proper channeling and communication with hospital staff, CRM software for healthcare industry is the need of the hour. Healthcare professionals take great care of their patients and this is just another step in that direction.

Healthcare CRM software to manage medical appointments from multiple channels

Unify appointment requests coming from various channels into a single inbox. Remove the hassle of chasing multiple channels and tracking each appointment. Get all requests filtered and labelled at one place. Existing patient requests get auto attached to the patient’s account or a new account gets created for new patient’s request.

Multiple Channels
  • Phone
  • Let your customers place appointment requests to you over the phone while the healthcare CRM software tracks all calls and gathers every detail onto a single inbox.

  • Emails
  • Integrate emails of individual centers and track the number of appointment requests coming in everyday.

  • Website
  • With easy web form integrations, get a collaborated view of all requests coming through multiple forms spread across multiple pages on your site.

  • Partner Sites
  • Seamless integration with healthcare lead generation sites and other EMR portals reduces your chances of missing on any lead and brings to you all necessary information at one place.

  • Mobile App
  • Easily pull all request placed through your very own mobile app into the CRM.

Integration with your existing mobile app

Mobile App

Kapture's water-tight integration with your hospital's mobile app gets you all the appointments and queries made from the app on the CRM dashboard. The auto-sync feature will sync your mobile app appointments to the CRM's calendar. Healthcare CRM will also push notifications to the app when an appointment is confirmed or when a check-up is due.

Appointment Management - From Start to End

Automate tasks related to appointment management from the point a prospect fills up a form on your website to the point of their routine check-up visits. Save your team's time on the robotic follow- up calls and the effort of creating every single patient's file on papers.

Appointment Management
Appointment Management
Appointment Management
Appointment Management

Auto-Assign Appointments to Doctors

The humongous amount of appointment requests should not clutter your inbox leaving you surrounded by chaos. Let the CRM read each request and auto-assign them across centers to available doctors based on set preferences. Healthcare CRM software also gives you a real-time status report of each assigned appointment.

Appointment Management
Appointment Management
Appointment Management

Notify Doctors and Patients on Mobile

Notify

Auto-send notifications to doctors and patients for all lined up appointments via emails, sms or app notifications. Send timely reminders and make sure no appointment is missed.

Use Healthcare CRM to Monitor all Activities of Multiple Centers

Notify

Give your centers access to appointments meant for them only, while you get a macro view of appointments made across multiple centers. Get a well segmented view of all appointments based on their location, nature, query or specialty through a live dashboard. So you can anytime jump into the appointments of a particular doctor/physician of a particular center and see the status of each.

Patient records on cloud

Keep sharing information, cases across centers

  • Profile and Basic Info
  • Store every patient’s basic info and contact details at one place. Add family members contacts, birth dates and auto send wishes to your patients.

  • Appointment History
  • Within each patient’s account, view all previous appointments requested, cancelled and done.

Patient Profile
  • Diagnosis Record
  • Don’t miss out on old or new reports, prescriptions or treatment history. Dig in anytime into past data and update yourself with every case.

  • Due Check-Ups
  • Within each patient’s profile is their calendar that lets you see the due check-up dates and other important dates with the patient.

Keep all physician’s info on cloud

Keep sharing information, cases across centers

Physician Info
  • Basic Contact Details
  • Not just patients, keep your CRM updated with your doctor’s basic contact details, emergency number, specialties etc.

  • Monthly Calendar
  • A monthly calendar let’s you see the appointments lined up with each doctor for the entire month.

  • Patient Details
  • Know how many patients each physician is handling and what is the status with each.

  • Case History
  • Keep a track of all patients visiting the doctor and their case history for future reference.

Complaint & Feedback system

Allow your patients to communicate to you easily through any channel of their preference. We’ll bring all interactions to you unified under one single inbox.

Feedback 1

Multi-channel Feedback System

Feedback 2

Auto Send Feedback Link To Patient After Each Appointment

Feedback 3

Each Feedback/Complaint Gets Converted Into Tickets

Feedback 4

All Tickets Get Auto Attached To Relevant Visit/Appointment

Frequently Asked Questions.

Question

What is Healthcare CRM Software?

Arrow

The hospital CRM software lets you combine and optimally manage all healthcare activities using a single platform. For example, you can collect and manage your entire pharmacy prescription through a single platform. The healthcare CRM Software lets you manage the task list of your entire medical team on a single cloud-based platform. For each new task, the corresponding personnel can view the task through their CRM.

It can also manage the charge sheets of any number of patients on a cloud-based system, facilitating easy access to patient records. It can also be an efficient system for healthcare marketing.

All in all, the healthcare software lets you run your entire operation on one single platform.

Question

Why Do You Need a CRM for Healthcare Industry?

Arrow

Other than direct patient care, a regular hospital has multiple daily operational duties. For example, bookkeeping, billing, customer information management and different marketing activities are factors that can directly influence a patient’s experience with the hospital.

CRM for healthcare industry lets you combine and optimally manage overall healthcare activities through a single platform. For example, you can collect and manage your whole pharmacy prescription through a single platform. Kapture’s healthcare CRM Software solutions also let you manage the task list of your medical team on the based platform. For each new task, the corresponding personnel can view the task on their mobile CRM.

All in all, the healthcare CRM software lets you collect, manage and overview data of a big hospital or pharmaceutical with much ease.

Question

What are the benefits of a Healthcare CRM Software?

Arrow

1. Let your customers place appointment requests to you over the phone while the hospital CRM software tracks all calls and gathers every detail onto a single inbox.

2. Integrate emails of individual centers and track the number of appointment requests coming in every day.

3. With easy web-form integrations, get a collaborated view of all requests coming through multiple forms spread across multiple pages on your site.

4. Seamless integration with healthcare CRM Software companies and other EMR portals reduces your chances of missing out on any lead and brings to you all necessary information at one place.

Question

How to choose the best Healthcare CRM Software?

Arrow

Here are some specific features that would help you achieve the intended outcome of business automation using CRM, namely;

1. The CRM for healthcare industry should closely track all the calls received by the hospital and automatically collect all the details in a single inbox on the CRM Dashboard.

2. You should be able to track all the appointments that you have during the day via CRM.

3. he CRM programme should be integrated into your website – so the stream of website inquiries get automatically updated in the central dashboard.

4. Seamless integration with healthcare lead generation sites and other EMR portals reduces your chances of missing any lead and brings to you all necessary information at one place.

5. Easily pull all requests placed through your very own mobile app into the hospital CRM software.

Question

What are the best features of Kapture’s Healthcare CRM Software?

Arrow

1. Store every patient’s basic information and contact details at one place. Add family members’ contacts, birth dates and auto send wishes to your patients.

2. Within each patient’s account, view all previous appointments requested, cancelled and done.

3. Don’t miss out on old or new reports, prescriptions or treatment history. Dig in any time into past data and update yourself with every case.

4. Within each patient’s profile is their calendar that lets you see check-up dates due and other important dates with the patient.

5. Not just patients, keep your healthcare software updated with your doctor’s basic contact details, emergency number, specialties etc.

6. A monthly calendar lets you see the appointments lined up with each doctor for the entire month.

7. Know how many patients each physician is handling and what the status with each is using the healthcare CRM Software solution.

8. Allow your patients to communicate to you easily through any channel of their preference. We’ll bring all interactions to you unified under one single inbox.

SCHEDULE A DEMO