CRM for tour operators and travel agents

Manage enquiries, bookings, customers and vendors on a single platform

  • Lead Source Analysis
  • Package Performance
  • Team Performance
Kapture CRM Software for Tour Operators Kapture CRM Software for Tour Operators Kapture CRM Software for Tour Operators

Generate enquiries from multiple channels

Open every channel of enquiry for your customers on the other side while you get all requests in a unified inbox at your end. Integrate all enquiry sources with a single platform and get a collaborated view of all enquiries and requests via mail, call, website and social media. This, plus a live dashboard that gives you a segregated view of enquires –source wise, status wise, priority wise or based on any other preset parameter. Existing customers’ enquiries gets auto attached to the customer account or a new customer account gets created for new enquiries.

Website

With easy web integrations, funnel all enquiries from your website – forms, pop ups, live-chats, landing pages and understand which holiday package on your website is most popular among the lot. You can also find out which Google or Facebook campaign is getting you the most enquiries?

Calls & Emails

Pull calls & emails from your sales ids & toll free numbers directly into the enquiry inbox and see real time status of each enquiry. Get seamless integration with your cloud telephony partners.

Billboards & Hoardings

Calls generated from billboards & print ads can be integrated and pulled into the enquiry inbox with detailed call recordings and status of each lead. Find out which billboard generated maximum number of calls or which package got the highest conversion numbers.

Social Media

Facebook comments, wall posts or tweets– be it anything, bring all social media channels together into your enquiry box. Easily evaluate your social media campaign efforts by finding out the conversion rate of each running campaign.

Centrally view enquiries of all offices

Give your sub-offices access to enquiries meant for them only, while you get a macro view of enquiries within each of your sub-offices.

Integrate multiple sales ids, phone numbers and landing pages to the CRM and pull enquiries of all sub-offices at one place. View all enquiries categorized as per branch in real time through a unified dashboard.

Know which office is selling maximum number of holiday packages and which one is just an add-on expense for your business. Set targets for each sub–office centrally via Kapture CRM and get notifications when targets are not met. Dig deep inside the business of any branch whenever and wherever you want and stay on top of all sub-offices.

Faster Enquiry Management

Lead qualification & lead scoring

Chaos is loss, which is why Kapture qualifies all incoming enquiries based on pre-set rules like locations, themes, packages or requirements and gives you a well categorized view within the dashboard. Tag inquiries with hot/ warm/ cold labels so that your team can take care of important matters first.

Assign & auto - assign leads

All Europe package enquiry to be allocated to a specific team and all Singapore package enquiry to be allocated to the other. Auto-assign all passport related tasks to the passport team and visa related to the visa team. Give your sales member access to the enquiries meant for his team only. Let the teams focus on their enquiries and leave the assigning job on Kapture.

Sales Funnel

Know the real time status of all your enquiries whether package details sent or pending, Itinerary created or awaiting revert all through the sales funnel. Customize your own stages of sales funnel and watch your leads move down the different stages of closure through the sales funnel.

Create and send Itineraries from the CRM

No more words, powerpoints, pdfs & waiting for mail attachments. Create and send good-looking itineraries within minutes directly from the CRM. A basic form-filling feature which lets you add travel info through few dropdowns is all you need to create detailed travel itineraries in your brand template within minutes. Also lets you have some preset standard itineraries ready to be delivered to your customer with just a send button.

Automate Sales Tasks and Sell Faster

Automate tasks such as email exchanges and booking requests and let your sales team focus on bringing in just more business. From acknowledgement mails to itineraries to package details to invoices, let Kapture’s efficient enquiry management system handle everything with ease. Get a detailed page for each enquiry and keep a tab on all necessary details like customer details, package details, source of enquiry and past interactions on that single page. With payment gateway links embedded in your emails you can allow the customer to make payments instantly.

From Enquiries to Bookings

Watch your enquiries move through the stages of sales funnel and lead towards final booking stage. The booking page with necessary details about the package, trip, travelers and itinerary allows the team members to make necessary hotel/ flight bookings against the same. Access all tickets, receipts and other documents pertaining to each trip from the same booking page.

Traveler 360 on your finger tips

Kapture’s contact manager lets you distinguish and profile your guests as individuals, agents or corporate entities. Have a central database of all your customers’ information.

Customer Account

Every time a new enquiry comes in, a customer account gets auto created with primary contact details. Family members can also be added into the same account.

Documents

Save all important documents like passports and ids pertaining to each customer within their own account.

Customer Interactions & History

Every second interaction with the customer gets auto attached to the same customer account. Access customer information - be it name, contact details, priority level, past enquiries or holidays booked without juggling between multiple screens.

Greetings & Customized Mailers

With information like customers’ birthday anniversary dates, plan strategic holiday, theme based packages and auto send such greeting mails to customer just before the occasion.

All documents at one place

Remove clutter from your desktop and have all important documents saved exactly where they should be. Avoid situations of mixing up tickets or deep searching passports and ensure a headache free workflow. From passports to visas to tickets, pertaining to each trip/ booking/ customer, access each with just a click.

Manage promotional mailers

Marketing Mailers

Save all marketing mailers on Kapture and send periodic promotional mailers to a filtered category of recipients from the overall customer database. Get detailed insights from each mailer campaign and know the conversion rate of each mailer campaign.

Memberships

Manage memberships and auto-send periodic fee reminders to members for membership renewals. Understand customer holiday pattern with the help of Kapture’s analytics and up sell bigger membership plans.

Integrations

Seamless integration with all travel partner sites, telephony, chat, accounting and reservation management systems which has API capabilities.