How to Use Positive Language in Customer Service
‘I cannot help you with that.’ ‘I see the issue,…
10 Tips That Show The Importance Of CRM in Banking Sector
How many times have you visited a bank and got…
Developing a Customer Feedback System for Success
Gather, share, and implement customer feedback to help your business…
20 Customer Service Tips for the Financial Services Industry
Customer service may vary from industry to industry, but the…
20 Tips for Call Center Customer Service Etiquette
As your first point of contact for customers and your…
How to Handle Your Customer’s Complex Questions
Dealing with questions that can’t be answered is a part…
Benefits of Active Listening to Improve Your Customer Service
Communication is the most important tool for any social interaction.…
Best Ways to Overcome Customer Service Challenges in Banking Industry
The days of customers staying with their bank forever are…
Top Pharma CRM Implementation Challenges and How to Avoid Them
Did you Know? “47% of polled CRM users said that…
What is a VoC program and How to run it successfully?
“We don’t want to push our ideas onto customers, we…
10 Tips To Manage Customer Relationships With Real Estate CRM
The real-estate sector experienced a healthy rebound globally in 2021…
10 Ways to Enhance Customer Service in Education Sector
Annual fees? Transportation facility? Co-curricular activities? Last admission form submission…
How to Improve Customer Experience in FMCG Industry using Customer Data
Using data and leveraging it to improve experiences for customers…
Major Challenges & Solutions of Providing Customer Support in the Travel Industry
The travel industry is directly related to tourism and is…
10 Tips to Improve Hotel Guest Satisfaction & Increase Retention
Today’s hospitality industry is driven by customer service with guest…
The Essential Things You Need to Know About Order Management in Retail
Managing orders no matter which industry is a tedious task…
CRM Data Maintenance and How it Affects your Business
“We’ve spent the last 30 years focusing on the T…
13 Best practices for improving customer experience in healthcare
Healthcare is one of the fastest-growing industries in terms of…
20 Top Challenges & Solutions of Inventory Management
Inventory management is one of the key processes in an…
21 Common Customer Complaints in Hospitality & Hotels – How to Avoid Them
The hospitality industry is all about delivering a seamless customer…
10 Ways to Build Marketing Campaigns with A Real Estate CRM
Real estate is a challenging but very rewarding field. The…
Contact Management: 7 Best Practices for Small Businesses
Let me make this plain; no business can survive without…
How to Prevent Employee Knowledge Hoarding in the Workplace
Managing the office scrooge ‘Hoarding’! The word conjures up an…
The Benefits of Single Sign-on for Your Help Desks
Switching platforms while resolving customer queries can be hectic and…
11 Tips to Improve Customer Service in Retail Business
Wonder why customers just window shop and roll out without…
How To Get the Best of Omnichannel Customer Engagement
Omnichannel Customer Engagement – Key to Future CRM Omnichannel customer…
Why You Should Invest in an Email Ticketing System?
Do you know which of the emails are high on…
10 Benefits of Live Chat for the Travel Industry
“Around 73% of customers find live chat the most satisfactory…
9 Employee Learning Strategies to Optimize Workplace Success
Any successful organization needs an efficient and motivated workforce. Efficient…
AI Ticketing Software: What are the Benefits And Why You Need It
Today we are surrounded by the brilliance of artificial intelligence.…
The Different Types Of Knowledge Management Systems: Pros, Cons, And Everything In Between
Let’s Dive in Any IT system that saves and retrieves…
The Ultimate Guide to Managing Warranty Requests
Pssst………automate it, automate it, automate it Warranties are service contracts…
Top 10 Benefits of Cloud Telephony for Small Businesses
Business thrives on effective communication. It’s easy to become disoriented…
10 Ways to Provide Better Contact Center Reporting and Analytics
There is no denying that your company is only as…
How to Build a Customer Success roadmap?
Future-proofing your company’s customer experience Imagine that you’re a mountain…
The most common problems & solutions with your CRM data
(Optimizing your CRM data is the need of the hour)…
10 Best Practices For Implementing a Saas CRM
Implementing a CRM calls for organization-wide changes and involves every…
7 ways to Increase Your Field Technician Productivity
Fieldwork requires a lot of coordination with the contact center…
How to Protect Your CRM Data from Hackers?
CRM Cyber Security Essentials Customer Relationship Management (CRM) systems are…
Latest Posts
How to Use Positive Language in Customer Service
‘I cannot help you with that.’ ‘I see the issue, let’s see what…
10 Tips That Show The Importance Of CRM in Banking Sector
How many times have you visited a bank and got tired of repeating…
Developing a Customer Feedback System for Success
Gather, share, and implement customer feedback to help your business grow…. That’s a…
20 Customer Service Tips for the Financial Services Industry
Customer service may vary from industry to industry, but the fundamental basics are…
Categories
- Airlines
- Analytics
- API's
- Artificial Intelligence
- Banking
- Business Intelligence
- Call Center
- call center metrics
- Chat
- Cloud
- CRM Software
- CRM Trends
- Cruise Management
- Customer Data Management
- Customer Service
- Digital Transformation
- E Commerce
- Education
- Field Force
- FMCG
- Guide
- Healthcare
- Help Desk Software
- Hotels
- Hotels Management
- Industry
- Infographics
- Insights
- Knowledge Management
- Lead Management
- Learning Management
- LMS
- Marketing
- Mobile
- Others
- Payment & Collections
- Pharma CRM
- Productivity
- Products
- Real Estate
- Retail
- Retargeting
- Sales
- Sales CRM
- Self Service
- Service
- Service CRM
- Solutions
- Ticket Management
- Travel
- What's New
Subscribe and Stay Informed