Customer Support Automation: The Future of Customer Service
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Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
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Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing…
The Important Role Played by CRM in the Digital Transformation of the BFSI Sector
Meeting customer expectations and systemized customer support are some of…
Growing Use of a CRM Solution in Increasing Customer Loyalty and Retention
Customer loyalty is one of the key factors that help…
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and…
6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their…
How to maintain customer relationships when working remotely
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Leverage customer input for an efficient product development strategy
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Redefining Customer Support with AI driven Chat Automation
Kapture CRM introduces a new element to its chat module.…
Scale your pharmaceutical business with Kapture CRM
Businesses in pharma industries largely have multiple clientele to serve.…
Manage your customer support operations effectively once the lockdown is lifted
The outbreak of coronavirus has changed the dynamics of business…
Connect better with your Customers through Kapture-WhatsApp integration
With over 1.3 billion active users, WhatsApp has transformed global…
Efficiently move your Customer Support Operations to a Work from Home Set up
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Why Omni-channel Support Is Key to Delivering the Best Customer Service
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12 Commandments of a Help desk Management System
93% of customers are likely to re-purchase with companies that…
5 Innovative Features of Helpdesk Software That You Need in 2020
A Customer Relationship Management (CRM) software or a helpdesk helps…
CRM Trends 2020 – Top Predictions for the decade ahead
As you look at your goals for 2020, you find…
What Field Service Automation Offers in terms of Efficiency
Field service automation has become a representative part of a…
5 live chat tips that can help boost your business
With technology revolutionizing the customer relationships, we’ve come to notice…
Self-Service Tool to Improve your Customer Support Operations
Having a self-service portal can allow your customers to complete…
Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without…
The Importance of Self Service in the Digital Age
A study by Forrester found that 80% of customers across…
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in…
TOP 5 BEST ON-HOLD MUSIC FOR BUSINESSES THAT HANDLE MASSIVE INBOUND CALL VOLUME
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The Role of Artificial Intelligence in CRM
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Learn How a Call Centre Management Software can Help your Business
Despite the presence of many communication channels, most people prefer…
How the Real Estate Market is Booming in the United States
After a decade of tumultuous tidings, the real estate market…
I Solemnly Swear to Resolve All Tickets
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‘Tis the Season CRMs Make Holiday Season Merrier for Businesses
Ho ho ho! The season of festivities is here! What…
Sales Tactics to Close More Deals This Holiday Season
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Kapture CRM Wins “Rising Star of 2019” Among CRM Software Evaluated by Top B2B Review Platform
Kapture CRM has experienced breakthroughs after breakthroughs this 2019. A…
Online Shopping Trends during the holiday season in the United States 2019
Shopping has changed so much over the last decade or…
Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service…
5 Upcoming CRM Trends in 2020
Customer relationship management today is no longer a one-size-fits-all solution…
Role Of CRM in Healthcare Services 2020
What makes an integrated CRM platform into a critical business…
Why AI Chatbot Should be a Part of Your New Support Strategy
The personification of computers to achieve human interests is nothing…
Why You Should Be Thankful for an Effective CRM Software
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Latest Posts
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on…
Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors across the globe…
Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and…
The Important Role Played by CRM in the Digital Transformation of the BFSI Sector
Meeting customer expectations and systemized customer support are some of the key challenges…
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