Sales Management, Marketing & Customer Service

Tips to Improving Cloud Computing Security for Your Small Business

Over time, cloud computing technology has become ubiquitous, and enterprises around the world are using it to a certain extent. For example, entrepreneurs are using cloud computing technology for project management, sales management, file sharing, team communication, CRM system, and data storage. Though most reputable cloud vendors have dedicated teams of security experts, hackers are still breaching critical data even the one stored in the cloud. However, end-user negligence is the cause of these breaches…

13

Dec 2018

By GuestCloudLeave a comment

How Kapture Chat System Bridges the Gap Between Customers and Businesses [Infographic]

With decreasing attention spans of customers seeking quick fixes, the majority prefer to have a quick chat with customer service rather than having to wait endlessly to get through on calls or get email replies. Improve your team productivity with automated customer response, and smart agent assigning powered by machine learning. Ace customer service and achieve greater sales with Kapture’s Multichannel Chat Service.

10

Dec 2018

By Anju NambiarInfographics, UncategorizedLeave a comment

Performance Dashboards that Make your Data Insights Obvious

Almost all medium and large businesses need to simultaneously undertake multiple operations. Usually, these operations are connected and need to happen on parallel tracks. Ideally, businesses should track and optimize these different operations on an ongoing basis. But most businesses lack the right tools to cover the multiple ongoing activities. In these cases, businesses struggle to make sense of their aggregate business data. Kapture CRM enables businesses to review the aggregated data into integrated dashboards….

05

Dec 2018

By JayakrishnanWhat's NewLeave a comment

3 Factors that Lead to Agent Stress and how Contact Centers Can Alleviate It

A Contact Center job beats all others in terms of induced stress levels. While this poses serious health hazards to workers; contact centers suffer since overall performance is reduced leading to unwarranted expenditure. When everyday Stress hits its peak, it can give way to ‘Burnout’ (chronic emotional and interpersonal stress) which is best avoided for employees as well as for Organizations. As such, Contact Center Stress is a serious issue that must be highlighted and…

04

Dec 2018

By Anju NambiarCall CenterLeave a comment

8 Proven Strategies to Ensuring Happy Customer Relationship In An Enterprise Environment

Quantity equals quality. This formula used to work for companies in the past. Today, the quality of a customer relationship is valued much higher than the number of potential customers. Of course, no one is saying that the customer quantity doesn’t matter anymore. However, the demands for a happy relationship have grown and businesses are working hard to adapt. The below strategies can help you ensure a happy customer relationship to enjoy quality and quantity…

04

Dec 2018

By Kapture CRMCustomer ServiceLeave a comment

The Ultimate Guide to Staying In a State of Peak Performance During The Day

Its 3 PM, you slowly turn towards the clock and wonder if the next four hours are going to be as gruesome as the first half of the day. You love your job, but this is just one of those days where the blues follow you along in all your tasks. So How Do You Stay Positive At Work? What if you could get a shot of mental caffeine that would make you so alert…

29

Nov 2018

By AbhishekGuideLeave a comment

5 Ways to Improve Your Online Customer Service

Whether you’re a person who owns a big company or a small business; or just a budding entrepreneur, you know that online customer service is just as important as marketing since most consumers have evolved to do everything online. The availability of powerful smartphones has even made it possible for customers to complete purchases and inquiries anywhere and when it is convenient for them. While many customers may try to resolve issues on their own,…

29

Nov 2018

By Kapture CRMCustomer ServiceLeave a comment

Kapture for Airlines [Infographic]

Team up with Kapture for a customized Airlines Management Solution and observe a huge dip in Technology and Acquisition costs. Kapture for Airlines offers a robust layer between PSS and third-party channels to help you create customer-focused marketing campaigns. Find out how to maximize profits while keeping user experience at the forefront in the Infographic below.

27

Nov 2018

By Anju NambiarInfographicsLeave a comment

How to Thrive in the Airline Industry with the Airlines Management System

Running an airline company is a never ending process of expenditure. It seems like no matter how many promotions you run – there are still a few empty seats in the flight. Kapture’s Airline Management System has helped airline companies scale, sell more and optimize their marketing. They were able to do this by; 1 – Sales Boosting With strategic upsells offered to customers – you can clock mad moolah because customers are already loyal…

16

Nov 2018

By AbhishekAirlines1 Comment

5 Business Management Technologies You Should Train Your Employees to Use

Introduction In order to bring in revenue and make a profit, many enterprises operate with a company culture built on positivity, professionalism, and service. If you happen to be a teammate in one of these establishments, you already how necessary networking is to doing business. But, just how savvy are you when it comes to reaching out to potential prospects online? To maintain a competitive edge in today’s digital and globalized markets, you need to…

15

Nov 2018

By Kapture CRMDigital TransformationLeave a comment

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