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The Important Role Played by CRM in the Digital Transformation of the BFSI Sector
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How to turn negative feedback into a positive experience
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6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their…
How to maintain customer relationships when working remotely
A study recently found that 50% of customers decided to…
Leverage customer input for an efficient product development strategy
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Redefining Customer Support with AI driven Chat Automation
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Scale your pharmaceutical business with Kapture CRM
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Manage your customer support operations effectively once the lockdown is lifted
The outbreak of coronavirus has changed the dynamics of business…
Connect better with your Customers through Kapture-WhatsApp integration
With over 1.3 billion active users, WhatsApp has transformed global…
Efficiently move your Customer Support Operations to a Work from Home Set up
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Why Omni-channel Support Is Key to Delivering the Best Customer Service
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12 Commandments of a Help desk Management System
93% of customers are likely to re-purchase with companies that…
5 Innovative Features of Helpdesk Software That You Need in 2020
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CRM Trends 2020 – Top Predictions for the decade ahead
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What Field Service Automation Offers in terms of Efficiency
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Self-Service Tool to Improve your Customer Support Operations
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Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without…
The Importance of Self Service in the Digital Age
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Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in…
TOP 5 BEST ON-HOLD MUSIC FOR BUSINESSES THAT HANDLE MASSIVE INBOUND CALL VOLUME
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The Role of Artificial Intelligence in CRM
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Learn How a Call Centre Management Software can Help your Business
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How the Real Estate Market is Booming in the United States
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I Solemnly Swear to Resolve All Tickets
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‘Tis the Season CRMs Make Holiday Season Merrier for Businesses
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Sales Tactics to Close More Deals This Holiday Season
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Kapture CRM Wins “Rising Star of 2019” Among CRM Software Evaluated by Top B2B Review Platform
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Online Shopping Trends during the holiday season in the United States 2019
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Do’s and Don’ts of Customer Service
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5 Upcoming CRM Trends in 2020
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Role Of CRM in Healthcare Services 2020
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Why AI Chatbot Should be a Part of Your New Support Strategy
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Why You Should Be Thankful for an Effective CRM Software
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Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox
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Filter Tickets to Separate, Prioritize and Optimize Query Resolution
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Latest Posts
Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and…
The Important Role Played by CRM in the Digital Transformation of the BFSI Sector
Meeting customer expectations and systemized customer support are some of the key challenges…
Growing Use of a CRM Solution in Increasing Customer Loyalty and Retention
Customer loyalty is one of the key factors that help enterprises maximize their…
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are…
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