The Importance of Customer Care in Customer Support
Usually customer support is one of the most crucial departments…
Enhanced EX = Improved CX
Improving Employee Experiences to Create Delightful Customer Experiences Customer expectations…
Kapture integration with Shopify
What is shopify? Shopify is the E-commerce platform that you…
How to Make Customer Support Better
Building delightful customer relationships is something that may sound very…
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of…
How to Make the Customer Support Agent UI Better
In the past decades, businesses have tremendously evolved in offering…
Customer Feedback: The Most Important Thing in 2021
Businesses are in a never-ending quest to find out what…
Customer Experience: The Changing Trends in 2021
The 21st century might be the era of digital transformation,…
Customer Service Expectations from Different Generations
Remember the days where customer support meant mere phone calls,…
Delighting Different Customers From a Unified Platform
No matter how advanced businesses are today, the key to…
Offer Delightful Customer Experiences With Uncompromised Data Privacy Through Kapture CRM
In this digitally connected world, data is the new currency…
Role Of Contextual Support In Enhancing CX
Most enterprises are aware of how important enhancing customer experience…
The Ultimate Guide To Field Service Management
There are around 20 million field service technicians worldwide and…
3 Efficient Ways for B2B to Improve their CX
Over the past few years, the appreciation of CX has…
Relieve Common Customer Pain Points in the Healthcare Sector With Kapture CRM
Healthcare is increasingly flourishing as an industry, especially with technological…
Kapture CRM for end-to-end call center automation
Today, customer support is not only an instrumental but an…
Seamless B2B Interaction Management
Let’s talk about customer support. The basic goal of a…
Kapture’s Field Service Management Software
For a business to run smoothly, it has to ensure…
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every…
5 smart CRM Productivity Tools to boost employee performance
Times are unusual in today’s world and due to this,…
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial…
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more…
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and…
Improving CX by Harnessing Customer Interactions on Social Media Platforms
Social media channels have become an inevitable part of our…
Leverage the Power of a Customer Database to Enhance Your Relationships With Repeat Buyers
With digital transformation, data has become an integral part of…
Turn the Hot Holiday Rush Into Profitable Sales With Seamless Customer Support
This is the official season where festive merchandise hits almost…
Kapture CRM WooCommerce Integration
With the advent of multiple social media platforms, e-commerce is…
4 Email Strategies to Reduce Cart Abandonment and Improve Conversions
The gallop of digital technology has turned E-commerce into a…
Manage International Employees Effectively With a SaaS CRM
The new wave of the internet and advanced digital technologies…
Leveraging a CRM to Analyze Customer Behavior Patterns and Forecast Revenue
Customer satisfaction and experience are two primary factors that drive…
Everything You Need to Know About Migrating to Kapture CRM
CRM or Customer Relationship Management is not merely a buzzword…
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Customers are the key factor for any customer-centric enterprise to…
The Importance of API Integrations in the Travel Sector
Customers looking to make travel bookings prefer ‘all-in-one-place’ platforms for…
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait…
Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors…
Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing…
The Important Role Played by CRM in the Digital Transformation of the BFSI Sector
Meeting customer expectations and systemized customer support are some of…
Growing Use of a CRM Solution in Increasing Customer Loyalty and Retention
Customer loyalty is one of the key factors that help…
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and…
Latest Posts
The Importance of Customer Care in Customer Support
Usually customer support is one of the most crucial departments in an organization…
Enhanced EX = Improved CX
Improving Employee Experiences to Create Delightful Customer Experiences Customer expectations and the way…
Kapture integration with Shopify
What is shopify? Shopify is the E-commerce platform that you can use to…
Feature Update: Kapture Introduces New UI
A closer look at Kapture’s new UI and what you can expect from…
Categories
- Airlines
- Analytics
- API's
- Artificial Intelligence
- Banking
- Business Intelligence
- Call Center
- Chat
- Cloud
- CRM Software
- CRM Trends
- Cruise Management
- Customer Data Management
- Customer Service
- Digital Transformation
- E Commerce
- Education
- Field Force
- FMCG
- Guide
- Healthcare
- Help Desk Software
- Hotels
- Industry
- Infographics
- Insights
- Knowledge Management
- Lead Management
- Learning Management
- LMS
- Marketing
- Mobile
- Payment & Collections
- Productivity
- Products
- Real Estate
- Retail
- Retargeting
- Sales
- Sales CRM
- Self Service
- Service
- Service CRM
- Solutions
- Ticket Management
- Travel
- What's New
Subscribe and Stay Informed