Good internal collaboration within a sales team gets the work done in half the time. Find out what are some sales collaboration features within a sales CRM that leads to a higher number of closures and less time wasted in mismanagement.
Businesses have found it costs five times more to acquire a new customer than to keep one. The cost of acquiring a new lead is not a number one can sneeze at. In fact, unless your leads are qualified and willing to listen to your message, your acquisition strategy needs a good long stare. In order to engage potential customers across multiple devices in multiple channels, you need data. And with CRM software, you are…
A service centre is a system combining support helpdesk, outsourced service centres, and on-field service engineers/technicians. Not to mention, the customer himself who expects the best service for their purchased products. This infographic highlights how kapture CRM works for service centres. Try For Free
Kapture CRM’s brand new trigger notification feature lets companies create email and SMS notifications to customers and employees alike every time an event occurs. An event could be anything from an order being placed to an enquiry that is generated. It is pretty easy to set up and can be implemented in just a few minutes. Try For Free First head over to partner configuration in Kapture CRM. Then choose the trigger and notifications Icon….
The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain why every helpdesk center needs to use ticket management software and whether the two are mutually exclusive. Service centers for medium to large-sized enterprises will have the phone ringing off the hook for service requests, especially in businesses like e-commerce where customers are mostly confused and need help with their orders. Try For Free And in the present scenario, it…
In the game of field sales, there are only wins when you have a great partnership between your field sales agents and field sales manager. Kapture sales mobile CRM allows field sales teams to score leads and convert them successfully with daily agent productivity tools for managing expenses, customer calls, meetings, and daily sales plans. Learn more about the field sales CRM in this infographic.
A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer support saw a 91% increase in their one-year customer retention rate. This promising statistic displays the unique selling proportion of a ticket management software – which is – no matter where your customers contact you from, a Ticket management software will grab a hold of those inquiries. What is a ticket management software? A ticket management software lets you manage,…
Choosing a CRM vendor is a herculean task for business decision makers mainly because the process of shortlisting potential brands and availing demos can get very overwhelming even for well-informed stakeholders. A CRM demo leaves behind a trail of questions that need to be answered. A CRM sales app is absolutely imperative in the current business environment which is becoming increasingly location-independent. Top-level managers in large enterprises, as well as business representatives, need a sense of…
A help desk ticket system converts queries into tickets which can be tracked from their point of initiation to the point of conversion. It automates the process of manually taking down each query by the service team. These tickets are tagged with priority status and time stamps so that agents can start attending each ticket based on priority. Here are some of the major benefits of a help desk ticketing system: 1. Faster Ticket Resolution:…
Error Proofing is a feature in the ticket management software that helps prevent customer support agents errors leading to clean, and clutter-free data for enterprises. Find out more about Helpdesk ticketing and error proofing in this infographic.
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