B2B Customer Service : How Important It Is For B2B Business Industry?
80% of B2B buyers expect the same buying experience that…
Want To Write An Inspiring Customer Service Vision Statement? Let’s Show You How It’s Done!
“That’s what she said” “OH. MY. GOD” “I am the…
Customer-First: What Is It And Why Should You Care?
Maintaining the pace at which a market works and how…
What is customer service policy and why is it important?
We all have come across a situation where different customers…
Building Customer Trust: 5 Easy Ways to Do It
According to Forbes, a whopping 83% of customers would recommend…
Introducing Google My Business Review Integration With Kapture
With Kapture’s seamless Google Business Review integration, you as a…
How To Manage Relationships In A B2B Landscape?
A healthy business relationship is as important as growing the…
How Conglomerates Are Utilizing CRM To Grow
Gone are those days when businesses used to make use…
30 Must Know Call Center Terminologies
Call Center Terminology is just like any buzzword which is…
How AI Can Drive Personalization of Customer Experience At Scale
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Customer Success Marketing Strategies in EdTech: A Pilot Manual
Educational Technology (EdTech) is a rapidly growing market segment with…
Best Shopify CRM to Integrate With Shopify Store
According to Oberlo, 81% of consumers conduct online research before…
What Is A Detractor in NPS And How Do You Turn Them Into Promoters?
Net Promoter Score (NPS) is a metric used to assess…
What Is A Good Net Promoter Score?
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The Evolution Of The D2C Business Model In The Ecommerce Industry
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What Booking Systems Do Travel Agents Use?
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Automation As A Strategy For Boosting Customer Experience
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Right Ways To Ask For Feedback From Customer
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What is Help Desk Workflow and how to improve it?
31% of businesses have fully automated at least one function.…
Introducing YouTube Integration with Kapture
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How to Measure & Improve Contact Center Productivity
An estimated $41 billion is lost by U.S. companies alone…
7 Brilliant Customer Service Training Games
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Strategies For Improving a Business’s Customer Focus
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Service Desks vs Help Desks: What Are They and Why Are They Important?
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What To Do With Customer Feedback
Customer feedback is critical for guiding and informing your inference…
How to Select The Best Cloud Telephony for your Customer Support
Cloud telephony is a communication technique that allows two or…
How to Handle Customer Complaints Via Social Media?
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Top 5 Key Factors That Influence Customer Satisfaction
You got your order on time but there is an…
The Ultimate Guide to Designing an Escalation Matrix
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Understanding The Need for Order Tracking Systems
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How To Make The Shift from Reactive to Proactive Customer Service
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Seniority Accelerates CX With Kapture
With Kapture’s Service CRM omnichannel approach Seniority, an eCommerce platform…
The Best Customer Ticket Assignment Strategies
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Customer Service KPIs for Representatives and Managers
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Ecommerce Customer Experience Statistics
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How Do You Evaluate Customer Service
When your customers are satisfied and happy with your customer…
Benefits of Customer Feedback to Companies
One of the best ways businesses can grow in this…
Practical Ways to Automate Ecommerce Customer Service
Automated customer service in e-commerce is a method of responding…
How Ai and Smart Automations Can Add More Empathy to Customer Support
The 21st century is the era of technology and digitalization…
Latest Posts
B2B Customer Service : How Important It Is For B2B Business Industry?
80% of B2B buyers expect the same buying experience that is given to…
Want To Write An Inspiring Customer Service Vision Statement? Let’s Show You How It’s Done!
“That’s what she said” “OH. MY. GOD” “I am the danger” Rings a…
Customer-First: What Is It And Why Should You Care?
Maintaining the pace at which a market works and how businesses cope up…
What is customer service policy and why is it important?
We all have come across a situation where different customers with a similar…
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