Leverage customer input for an efficient product development strategy
Companies across several industries have been increasingly teaming up with…
Redefining Customer Support with AI driven Chat Automation
Kapture CRM introduces a new element to its chat module.…
Scale your pharmaceutical business with Kapture CRM
Businesses in pharma industries largely have multiple clientele to serve.…
Manage your customer support operations effectively once the lockdown is lifted
The outbreak of coronavirus has changed the dynamics of business…
Connect better with your Customers through Kapture-WhatsApp integration
With over 1.3 billion active users, WhatsApp has transformed global…
Efficiently move your Customer Support Operations to a Work from Home Set up
In light of the global outbreak of Coronavirus, many businesses…
Why Omni-channel Support Is Key to Delivering the Best Customer Service
As consumers, we have access to multiple channels and platforms…
12 Commandments of a Help desk Management System
93% of customers are likely to re-purchase with companies that…
5 Innovative Features of Helpdesk Software That You Need in 2020
A Customer Relationship Management (CRM) software or a helpdesk helps…
CRM Trends 2020 – Top Predictions for the decade ahead
As you look at your goals for 2020, you find…
What Field Service Automation Offers in terms of Efficiency
Field service automation has become a representative part of a…
5 live chat tips that can help boost your business
With technology revolutionizing the customer relationships, we’ve come to notice…
Self-Service Tool to Improve your Customer Support Operations
Having a self-service portal can allow your customers to complete…
Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without…
The Importance of Self Service in the Digital Age
A study by Forrester found that 80% of customers across…
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in…
TOP 5 BEST ON-HOLD MUSIC FOR BUSINESSES THAT HANDLE MASSIVE INBOUND CALL VOLUME
“The Psychology of Telephone “On Hold Programming” by Dr Jim…
The Role of Artificial Intelligence in CRM
Customer Relationship Management is a fundamental component in any business…
Learn How a Call Centre Management Software can Help your Business
Despite the presence of many communication channels, most people prefer…
How the Real Estate Market is Booming in the United States
After a decade of tumultuous tidings, the real estate market…
I Solemnly Swear to Resolve All Tickets
Did you know that efficient, timely ticket resolution is a…
‘Tis the Season CRMs Make Holiday Season Merrier for Businesses
Ho ho ho! The season of festivities is here! What…
Sales Tactics to Close More Deals This Holiday Season
The holiday season brings with it with an added rush…
Kapture CRM Wins “Rising Star of 2019” Among CRM Software Evaluated by Top B2B Review Platform
Kapture CRM has experienced breakthroughs after breakthroughs this 2019. A…
Online Shopping Trends during the holiday season in the United States 2019
Shopping has changed so much over the last decade or…
Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service…
5 Upcoming CRM Trends in 2020
Customer relationship management today is no longer a one-size-fits-all solution…
Role Of CRM in Healthcare Services 2020
What makes an integrated CRM platform into a critical business…
Why AI Chatbot Should be a Part of Your New Support Strategy
The personification of computers to achieve human interests is nothing…
Why You Should Be Thankful for an Effective CRM Software
We live in a fast-paced world where it’s all about…
Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox
The life of a support agent can be made simpler.…
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From…
How a Data Driven Approach Helps You Improve Your Customer Experience In Your Travel Agency
According to a survey done by Statista, the estimated number…
5 of the Best Affordable Call Center Headsets in the Market
“There is only one boss. The customer―and he can fire…
Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the…
Trick or Treat – Gotta Catch All Those Leads This Halloween
It’s Halloween and it is time to go trick or…
Organize your Knowledge Center
Your support team knows your customer’s problem better than any…
Make your Agents’ Work Easier. Help Your Team To Engage And Resolve Queries Faster Through Automated Chatbot
Kapture’s ChatBox – Automated Chatbot, helps you answer to your…
Latest Posts
Leverage customer input for an efficient product development strategy
Companies across several industries have been increasingly teaming up with their customers to…
Redefining Customer Support with AI driven Chat Automation
Kapture CRM introduces a new element to its chat module. The live chat…
Scale your pharmaceutical business with Kapture CRM
Businesses in pharma industries largely have multiple clientele to serve. This includes both…
Manage your customer support operations effectively once the lockdown is lifted
The outbreak of coronavirus has changed the dynamics of business operations across the…
Categories
- Airlines
- Analytics
- API's
- Artificial Intelligence
- Banking
- Business Intelligence
- Call Center
- Chat
- Cloud
- CRM Trends
- Cruise Management
- Customer Data Management
- Customer Service
- Digital Transformation
- E Commerce
- Education
- Field Force
- FMCG
- Guide
- Healthcare
- Help Desk Software
- Hotels
- Industry
- Infographics
- Insights
- Knowledge Management
- Lead Management
- Learning Management
- Marketing
- Mobile
- Payment & Collections
- Productivity
- Products
- Real Estate
- Retail
- Sales
- Self Service
- Service
- Ticket Management
- Travel
- What's New
Subscribe and Stay Informed