Five Non-Obvious Ways Cloud-Ticketing System Improves The Customer Experience

Five Non-Obvious Ways Cloud-Ticketing System Improves The Customer Experience

In today’s age of ubiquitous competition and well-informed customers, the businesses need to offer something uniquely special to find a place in customers’ minds. When the pricing and product quality is similar, the customer support quality could be a deciding factor in determining your customer experience. As the proverb goes, half of the secret of doing a job well is ‘choosing the right tool for the job’. For a customer support team, this tool would…

Top 10 Sales Movies that Every Sales Person Should Watch At least Once

Top 10 Sales Movies that Every Sales Person Should Watch At least Once

Making a sales call often comes with several challenges like; should I introduce myself and then greet the client? Am I boring the client? I won’t be able to do it, let’s just hang up. All of us, every day, try to figure out a better way to approach a client. In order to do that, we have to keep ourselves motivated. But there are times when you are doing your best on a sales…

How to beat the Monday Blues with these 5 simple Brain Hacks

How to beat the Monday Blues with these 5 simple Brain Hacks

Saturdays are fun. Sundays are even better But Mondays???? Errr… not so much. But a great Monday sets the tone of the entire week. The question is how do you have an amazing Monday? How do you have a Monday that beats all other Mondays – such that you feel that you’re unstoppable – unbeatable – unconquerable – I think I’ve run out Un’s (Bad Joke – Sorry). Moving On – Having an amazing week…

What’s new with Kapture CRM? An SLA timer puts all tickets on the Fast lane

What’s new with Kapture CRM? An SLA timer puts all tickets on the Fast lane

At some point, all customer service agents could fall into the pitfall of keeping aside tough issues or seek help from a fellow agent. But both these can turn out to be a tricky situation for customer service team. In these situations, there are conceivable chances of a particular ticket falling into the cracks and getting lost. Afterward, the particular ticket could come to attention only when SLA gets triggered or the customer raises a…

Simple Ways to Optimize Your Website for Lead Generation

Simple Ways to Optimize Your Website for Lead Generation

Whether you run an online store, a blog or sell a service, the main thing you should be aiming to do is get some customers or visitors. Without that, your business or venture will almost surely be a failure or will not reach the heights it might have been able to do. So we all know that attracting the public to become customers is the most important part of any business, and the industry term…

7 Ways to Turn Cold Leads into Hot Ones

7 Ways to Turn Cold Leads into Hot Ones

One of the most important aspects of a company is its ability to generate leads and effectively convert a segment of these leads into buyers immediately. Buyers are segmented into three archetypes, namely; 1. Hot Buyers – People who purchase from you immediately without you having to chase them or coax them into buying. 2. Buyers in Power – These buyers have no immediate need for your service but need to be nurtured through some…

What Would Make a Cruise Liner Truly Soar the Seas?

What Would Make a Cruise Liner Truly Soar the Seas?

A cruise liner is almost synonymous with a luxurious oceanic experience. Ideally, this means that the guests should be able to indulge themselves in a complete hands-off relaxing experience. This involves avoiding any planning or any hiccups associated with travel. For this, a cruise liner should be able to provide an end-to-end guest hospitality and other related services. They should practice 1:1 guest experiences, allowing one to systematically avoid any potential issues at guest travels….

Five Ways To Win Your Customers Over While You Upsell

Five Ways To Win Your Customers Over While You Upsell

There is a saying in Sales – That if you can get a customer to say yes once – it’s highly likely that he will say ‘Yes’ again. Most of the folks in sales are well aware of the term ‘upselling’, but for those who aren’t, it’s a sales strategy where a sales person will offer the buyer an opportunity to purchase related products/services to enhance the experience of the product. Let’s say you walk…

The Ultimate Guide to Reducing your Average Call Handling Time By 50%

The Ultimate Guide to Reducing your Average Call Handling Time By 50%

When an aggrieved customer calls you – he wants to speak to you NOW. What’s more? He wants you to solve his problem NOWWW. So, how do you ensure that every single customer calling you, puts down the phone with a smile – after you’ve solved his query and defused his problem? I’m glad you asked – you see a great metric to use is “The Average Call Handling Time”. The average call handle time…

What’s New with Kapture? Mobile App SDK for a Chat-first Support Ecosystem

What’s New with Kapture? Mobile App SDK for a Chat-first Support Ecosystem

When you think about a customer service team, the first image could be of a  noisy room with busy support agents talking and resolving queries of customers on the phone. However the high call wait times, incessant background chatter can get your customers irate sometimes. Moreover, your customer support can even come across as unprepared to manage the large volume of interactions. A chat software is an additional means to support your customers and reduce…

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