Remember the days where customer support meant mere phone calls,…

No matter how advanced businesses are today, the key to…

In this digitally connected world, data is the new currency…

Most enterprises are aware of how important enhancing customer experience…

There are around 20 million field service technicians worldwide and…

Over the past few years, the appreciation of CX has…

Healthcare is increasingly flourishing as an industry, especially with technological…

Today, customer support is not only an instrumental but an…

Let’s talk about customer support. The basic goal of a…

For a business to run smoothly, it has to ensure…

Customer Support has become an integral part of almost every…

Times are unusual in today’s world and due to this,…

The gallop of technology has been nothing but extremely beneficial…

 With every passing year, the need to develop a more…

Digital transformation has brought with it new technologies, features, and…

Social media channels have become an inevitable part of our…

With digital transformation, data has become an integral part of…

This is the official season where festive merchandise hits almost…

With the advent of multiple social media platforms, e-commerce is…

The gallop of digital technology has turned E-commerce into a…

The new wave of the internet and advanced digital technologies…

Customer satisfaction and experience are two primary factors that drive…

CRM or Customer Relationship Management is not merely a buzzword…

Customers are the key factor for any customer-centric enterprise to…

Customers looking to make travel bookings prefer ‘all-in-one-place’ platforms for…

Gone are the days when customers would have to wait…

The widespread outbreak of the pandemic affected almost all sectors…

 It’s no secret that better customer service helps in increasing…

Meeting customer expectations and systemized customer support are some of…

Customer loyalty is one of the key factors that help…

  Despite putting tremendous effort and time into products and…

The quickest way for call centre managers to inject their…

A study recently found that 50% of customers decided to…

Companies across several industries have been increasingly teaming up with…

Kapture CRM introduces a new element to its chat module.…

Businesses in pharma industries largely have multiple clientele to serve.…

The outbreak of coronavirus has changed the dynamics of business…

With over 1.3 billion active users, WhatsApp has transformed global…

In light of the global outbreak of Coronavirus, many businesses…

As consumers, we have access to multiple channels and platforms…