4 Questions to Ask during a Mobile CRM Demo

4 Questions to Ask during a Mobile CRM Demo

Choosing a CRM vendor is a herculean task for business decision makers mainly because the process of shortlisting potential brands and availing demos can get very overwhelming even for well-informed stakeholders. A CRM demo leaves behind a trail of questions that need to be answered. A CRM sales app is absolutely imperative in the current business environment which is becoming increasingly location-independent. Top-level managers in large enterprises, as well as business representatives, need a sense of…

What Is The Importance Of A Help Desk Ticketing System?

What Is The Importance Of A Help Desk Ticketing System?

A help desk ticket system converts queries into tickets which can be tracked from their point of initiation to the point of conversion. It automates the process of manually taking down each query by the service team. These tickets are tagged with priority status and time stamps so that agents can start attending each ticket based on priority. Here are some of the major benefits of a help desk ticketing system: 1. Faster Ticket Resolution:…

The Ultimate Guide To Why A Large Enterprise Should Switch To A CRM

The Ultimate Guide To Why A Large Enterprise Should Switch To A CRM

Large Enterprises that made a shift to CRM solutions saw a 47% increase in their customer retention rates. In fact, the ability to gain 360-degree ownership of customer data, market insights and seamless integration with other platforms make the CRM an ideal software for a large enterprise. WHAT ARE THE BENEFITS OF USING A CRM SOLUTION FOR LARGE ENTERPRISES? Lead Management The CRM collects leads from multiple channels and shuttles them into a single inbox….

5 Reasons Why A Service CRM Is A Must Have For Electronics And Appliance Businesses

5 Reasons Why A Service CRM Is A Must Have For Electronics And Appliance Businesses

The overpowering effect of great customer service was recently discovered when a study by American Express stated the “Close to 77% of customers were more likely to refer a friend to a brand if they were satisfied with customer support”. While selling products that have a 5 to the 10-year life cycle, satisfied purchasers are more likely to evaluate more of a company’s offerings if their first purchase was satisfactory. Your product performance aside, impeccable…

Large Enterprises Can Ease Their Complex Sales Cycle

Large Enterprises Can Ease Their Complex Sales Cycle

What is a Large Enterprise CRM? Large enterprises need the customer relationship management tool so that sales are streamlined, sales processes are made quicker, manage customer databases, improve communication and gain valuable insights through sales forecasting. It is an essential tool that empowers the sales team at a large enterprise to be more productive and efficient. Here are 5 reasons why you should implement CRM for large enterprise   Optimizes Marketing Strategy and Improved Customer…

Round Robin Scheduling in Territory Sales

Round Robin Scheduling in Territory Sales

Round Robin Scheduling in Territory Sales Round Robin is a scheduling strategy which is not only music to the ears, but also very interesting to understand in-depth. Round Robin is a classic when it comes to resource sharing and is widely used and accepted lead assignment style in sales. The basic idea in Robin Robin Scheduling is that there must be an even and equal distribution of leads within sales teams, or it’s not fair…

Support Ticket Reporting Made Less Cluttered

Support Ticket Reporting Made Less Cluttered

Kapture CRM rolls out a new feature that lets companies create custom ticket reporting templates. The brand new reporting configuration lets you customize your ticketing reports – so you can pick and choose the data that you want to pull from the CRM. While setting up these templates, simply choose the ticket fields you’d like your reports to show you. Give the template a name and save it. You can then head over to ticket…

Online Food Delivery Support Done Right

Online Food Delivery Support Done Right

Handling support tickets in the online food delivery business is a precarious task since customers are not waiting around to get their food delivered to them on time and at the accurate location. Learn more about how helpdesk ticketing will help your e-commerce food business respond to, and provide the best resolution to customers and delivery partners looking for instant resolutions to their queries.

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