A conversion rate is defined as the percentage of visitors…

Businesses are continuously looking for methods to streamline the processes…

Productivity in the workplace means delivering fruitful results in a…

No prizes for guessing that CRM systems are the latest…

Did you know that according to a study by Microsoft,…

Happy customers are your biggest advocates and can become your…

One of the most crucial components of any organization is…

Did you know that according to Microsoft, about 96% of…

According to Microsoft Report, about 56% of people around the…

LinkedIn, as we all know, is the world’s largest professional…

Did you know that according to a report by Microsoft…

Belonging to the medical fraternity comes with a lot of…

Be it the 15th century or the 21st century the…

Is this annoying or is this annoying?  The agent tells…

Businesses today are seen as powerhouses when it comes to…

Customers today, are gauging their interaction with the brand of…

According to a report by Forbes, about 74% of consumers…

What is Digital (Customer) Onboarding? Picture this. How convenient does…

Instagram is one of the most used platforms in the…

Having appropriate state-of-the-art tools in place to channel customer expectations…

 ‘Please wait for 2 minutes while I access your information.’…

Good customer service is an imperative factor in the healthcare…

Be it a small business or a Fortune 500 company,…

With our people at the fundamental forefront, we at Kapture…

In a world where overworking was already glamorized and a…

Usually customer support is one of the most crucial departments…

Improving Employee Experiences to Create Delightful Customer Experiences Customer expectations…

What is shopify?  Shopify is the E-commerce platform that you…

A closer look at Kapture’s new UI and what you…

Building delightful customer relationships is something that may sound very…

According to a study by Pennsylvania State University, “56% of…

In the past decades, businesses have tremendously evolved in offering…

Businesses are in a never-ending quest to find out what…

The 21st century might be the era of digital transformation,…

Remember the days where customer support meant mere phone calls,…

No matter how advanced businesses are today, the key to…

In this digitally connected world, data is the new currency…

Most enterprises are aware of how important enhancing customer experience…

There are around 20 million field service technicians worldwide and…

Over the past few years, the appreciation of CX has…