5 Upcoming CRM Trends in 2020

5 Upcoming CRM Trends in 2020

Customer relationship management today is no longer a one-size-fits-all solution since the needs and expectations of customers are evolving at too great a pace. While it may not be true to assume that CRM stats & trends change with new features and functionalities introduced by vendors, these new functionalities are definitely driven by the need for stronger data management and customer experience tools. The following CRM trends IN 2020 are set to take B2B customer experience…

Don’t Break Up with Your Customers, Use a Multi-channel Helpdesk Support Software

Don’t Break Up with Your Customers, Use a Multi-channel Helpdesk Support Software

Why should companies use a Multichannel Helpdesk System? A survey by Microsoft recently saw that “ 72% of customers expect support agents to know who they are and what their purchase history with the company was”. A helpdesk ticketing system can be used to store the entirety of your interactions with your customers from the time they first contacted you – up until your most recent interactions. What is the importance of Helpdesk Support Software?…

5 Sales CRM Tools That Optimize Customer Acquisition

5 Sales CRM Tools That Optimize Customer Acquisition

Businesses have found it costs five times more to acquire a new customer than to keep one. The cost of acquiring a new lead is not a number one can sneeze at. In fact, unless your leads are qualified and willing to listen to your message, your acquisition strategy needs a good long stare. In order to engage potential customers across multiple devices in multiple channels, you need data. And with CRM software, you are…

Unite Your Service Center On One Platform

Unite Your Service Center On One Platform

A service centre is a system combining support helpdesk, outsourced service centres, and on-field service engineers/technicians. Not to mention, the customer himself who expects the best service for their purchased products. This infographic highlights how kapture CRM works for service centres. Try For Free

Kapture CRM Introduces New Trigger Management Feature That Automates Customer Communication

Kapture CRM Introduces New Trigger Management Feature That Automates Customer Communication

Kapture CRM’s brand new trigger notification feature lets companies create email and SMS notifications to customers and employees alike every time an event occurs. An event could be anything from an order being placed to an enquiry that is generated. It is pretty easy to set up and can be implemented in just a few minutes. Try For Free First head over to partner configuration in Kapture CRM. Then choose the trigger and notifications Icon….

Is it necessary to have a Ticket Management Software for Helpdesk Operation?

Is it necessary to have a Ticket Management Software for Helpdesk Operation?

The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain why every helpdesk center needs to use ticket management software and whether the two are mutually exclusive. Service centers for medium to large-sized enterprises will have the phone ringing off the hook for service requests, especially in businesses like e-commerce where customers are mostly confused and need help with their orders. Try For Free And in the present scenario, it…

Score More in Field Sales [Infographic]

Score More in Field Sales [Infographic]

In the game of field sales, there are only wins when you have a great partnership between your field sales agents and field sales manager. Kapture sales mobile CRM allows field sales teams to score leads and convert them successfully with daily agent productivity tools for managing expenses, customer calls, meetings, and daily sales plans. Learn more about the field sales CRM in this infographic.

5 Essential Features that a Ticket Management Software Should Have

5 Essential Features that a Ticket Management Software Should Have

A survey by Aspect Software found that companies that adopted an omnichannel strategy to customer support saw a 91% increase in their one-year customer retention rate. This promising statistic displays the unique selling proportion of a ticket management software – which is – no matter where your customers contact you from, a Ticket management software will grab a hold of those inquiries. What is a ticket management software? A ticket management software lets you manage,…

4 Questions to Ask during a Mobile CRM Demo

4 Questions to Ask during a Mobile CRM Demo

Choosing a CRM vendor is a herculean task for business decision makers mainly because the process of shortlisting potential brands and availing demos can get very overwhelming even for well-informed stakeholders. A CRM demo leaves behind a trail of questions that need to be answered. A CRM sales app is absolutely imperative in the current business environment which is becoming increasingly location-independent. Top-level managers in large enterprises, as well as business representatives, need a sense of…

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