Sales Management, Marketing & Customer Service

How to Go From Good to Great Customer Support

In the present scenario, customer satisfaction has become the most important factor for a brand or an enterprise. Companies strive hard to make the customer experience as smooth as possible. This kind of recognition is a product of consumer awareness and globalization. The consumer’s voice is more vocal than ever as they dictate the policies of every company. Some companies even take up social stances because of overwhelming public opinions on certain issues. In such…

Apr 2019

By Kapture CRMCustomer ServiceLeave a comment

Kapture – Making a Mark in the CRM Space [Infographic]

Kapture CRM is helping businesses scale up since its inception. Kapture has achieved a lot over the years and this infographic has all the vital statistics of when Kapture made its mark in the CRM space. Read about Kapture CRM’s accomplishments in the infographic below.

Apr 2019

By Anju NambiarInfographicsLeave a comment

How a Friendly Returns Policy will Bring Big Profits for your Online Store [Infographic]

Product returns in e-commerce CRM can get tricky since there’s a fine line between providing good customer service and being overly relaxed. Create a smooth returns policy and make it easy for your customers to repeatedly buy from you. Find out more in this infographic.

Apr 2019

By Anju NambiarInfographicsLeave a comment

How Customer Profiling & Segmentation helps increase Customer Lifetime Value

Customer Lifetime Value is a metric that’s fairly untouched in the business world mainly because companies are unsure about how exactly it brings about growth in revenue over time. But more than anything, calculating customer lifetime value brings about a valuable change in the way organisations function. It’s a golden opportunity, a paving pathway for companies to get ahead of their competition. Customer Lifetime Value solves the biggest challenge for any business, be it a…

Apr 2019

By Anju NambiarCustomer SuccessLeave a comment

5 Crucial Elements Of An Automated Sales Workflow

What is A Sales Workflow? Sales workflow commence as soon as a lead enters your pipeline – it could be a manually generated lead or one from your ad channels, either way as soon as this prospect expresses interest in you;

Apr 2019

By AbhishekSalesLeave a comment

Introducing Kapture CRM’s Outage Ticketing Module

Companies dealing with large volumes of tickets can hugely benefit from Kapture CRM’S new outage ticketing module. In the rare case of a service outage, this feature will help companies avoid massive SLA escalations by creating a master ticket that collects all queries associated with the outage under one single support thread. As soon as an outage occurs, a message is flashed across the CRM home dashboard. Administrators can then simply create a sub ticket…

Apr 2019

By AbhishekTicket Management, What's NewLeave a comment

Target Shifty Customers with Multi-Channel Sales [Infographic]

Online consumers rarely stick to one channel to purchase products and services for long. With so many new marketplaces and portals, they take their time to research, browse, and choose. A business should successfully target multiple channels for sales to get a global outreach. Multichannel Sales CRM will make this goal achievable.

Mar 2019

By Anju NambiarInfographicsLeave a comment

Three Action Items To Design World Class B2B Sales Presentations

Most people make buying decisions to alleviate some sort of inherent pain that they feel that your product can cure. But here’s the problem, prospects are not completely aware of what specific pain point they are trying to solve, so the job of a salesman is to take the best features of his product and then turn it into a benefit-driven presentation that looks to find the cherry blossom tree in the transaction. What is…

Mar 2019

By AbhishekSales1 Comment

Dodge Cart Abandonment on Your Website

Ecommerce and travel companies suffer from shopping cart abandonment which results in significant sales loss. Counter shopping cart abandonment with quick fixes to engage customers reluctant to check out.

Mar 2019

By Anju NambiarInfographicsLeave a comment

The Ultimate Guide to Creating a Sales Forecasting Strategy (3 Easy Steps)

Gazing into the future while dreaming about all the leads that are going to breeze into your pipeline may be an effective motivator, but the truth is your sales team needs hard numbers to keep the grind on. Sales forecasting is the process of pulling up historical data on your sales and leads generated and then crunching these numbers into intelligent reports that give your sales team realistic targets to go after. Why Forecasting Can…

Mar 2019

By AbhishekSalesLeave a comment

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