Call Center
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers…
TOP 5 BEST ON-HOLD MUSIC FOR BUSINESSES THAT HANDLE MASSIVE INBOUND CALL VOLUME
“The Psychology of Telephone “On Hold Programming” by Dr Jim Will found that The Perceived wait time could frustrate a…
Learn How a Call Centre Management Software can Help your Business
Despite the presence of many communication channels, most people prefer the good old way of calling up a customer support…
Customer Service
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers…
How to maintain customer relationships when working remotely
A study recently found that 50% of customers decided to switch brands because the latter offered them superior customer service.…
Leverage customer input for an efficient product development strategy
Companies across several industries have been increasingly teaming up with their customers to accelerate their research and development (R&D) process.…
Help Desk Software
How to maintain customer relationships when working remotely
A study recently found that 50% of customers decided to switch brands because the latter offered them superior customer service.…
12 Commandments of a Help desk Management System
93% of customers are likely to re-purchase with companies that offer excellent customer service. This means a simple investment in…
5 Innovative Features of Helpdesk Software That You Need in 2020
A Customer Relationship Management (CRM) software or a helpdesk helps businesses manage customer support operations without any hassle. A helpdesk…
Knowledge Management
Organize your Knowledge Center
Your support team knows your customer’s problem better than any other team in your company. A knowledge management system plays…
Knowledge Management Propels an Intelligent CRM
Once upon a time, customer relationship management (CRM) and Knowledge Management (KM) were considered entirely different disciplines, with different roles…
Learning Management
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he must be a specialty. A…
Five Reasons Why Learning Management System is the Best Employee Training System
A learning management system acts like a course aggregator and examination tool – where employees can access learning material on…
CRM-based sales prospecting consistently produce high performances
If you are a sales professional, doing well in one month doesn’t guarantee that you will be able to maintain…
Service
Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without selling. If I believe in something, I sell it, and…
Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service is not just an option; but a mandatory way of…
Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to run service-based enterprise. Kapture Service…
Ticket Management
I Solemnly Swear to Resolve All Tickets
Did you know that efficient, timely ticket resolution is a key to keeping your customers happy? Yes, you read that…
Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps agents create fresh tickets within…
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or…