Call Center
Kapture CRM for end-to-end call center automation
Today, customer support is not only an instrumental but an inevitable part of every business across the globe. With the…
Turn the Hot Holiday Rush Into Profitable Sales With Seamless Customer Support
This is the official season where festive merchandise hits almost all businesses in the market. The holiday season is not…
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers…
Customer Service
Customer Service Expectations from Different Generations
Remember the days where customer support meant mere phone calls, messages, or long emails? Being in this 21st century amidst…
Delighting Different Customers From a Unified Platform
No matter how advanced businesses are today, the key to success is always providing delightful customer experiences. Great customer experiences…
Offer Delightful Customer Experiences With Uncompromised Data Privacy Through Kapture CRM
In this digitally connected world, data is the new currency that helps enterprises understand their customers and help them better.…
Help Desk Software
Customer Service Expectations from Different Generations
Remember the days where customer support meant mere phone calls, messages, or long emails? Being in this 21st century amidst…
Role Of Contextual Support In Enhancing CX
Most enterprises are aware of how important enhancing customer experience is to maximize their revenue and customer retention rates. In…
Relieve Common Customer Pain Points in the Healthcare Sector With Kapture CRM
Healthcare is increasingly flourishing as an industry, especially with technological advancements and remote e-health care facilities in place. It is…
Knowledge Management
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and tools to meet up with the increasing customer demands. But…
Improving CX by Harnessing Customer Interactions on Social Media Platforms
Social media channels have become an inevitable part of our daily lives and they have played a major role in…
Learning Management
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he must be a specialty. A…
Five Reasons Why Learning Management System is the Best Employee Training System
A learning management system acts like a course aggregator and examination tool – where employees can access learning material on…
CRM-based sales prospecting consistently produce high performances
If you are a sales professional, doing well in one month doesn’t guarantee that you will be able to maintain…
Service
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a…
Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without selling. If I believe in something, I sell it, and…
Ticket Management
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving away from the siloed approach…
5 smart CRM Productivity Tools to boost employee performance
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to…
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and…