Call Center
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working improves productivity.” Helpdesk ticketing platforms…
Kapture CRM for end-to-end call center automation
Today, customer support is not only an instrumental but an inevitable part of every business across the globe. With the…
Turn the Hot Holiday Rush Into Profitable Sales With Seamless Customer Support
This is the official season where festive merchandise hits almost all businesses in the market. The holiday season is not…
Customer Service
How to Build an Omnichannel Customer Experience
Did you know that according to a study by Microsoft, about 90% of customers use customer service as a factor…
Strategy to Deliver a More Personalized Customer Service
Happy customers are your biggest advocates and can become your most successful sales team. -Lisa Masiello Customer service occupies a…
Things to Know Before Outsourcing Customer Service
One of the most crucial components of any organization is customer happiness. Everyone wants their consumers to be pleased and…
Help Desk Software
9 Tips that will help you improve your First-Call Resolution rates
According to a report by Forbes, about 74% of consumers are at least somewhat likely to buy based on customer…
How to Get a 360 Degree Overview of Your Customers
‘Please wait for 2 minutes while I access your information.’ ‘Can you please give us your order number?’ ‘When did…
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working improves productivity.” Helpdesk ticketing platforms…
Knowledge Management
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and tools to meet up with the increasing customer demands. But…
Improving CX by Harnessing Customer Interactions on Social Media Platforms
Social media channels have become an inevitable part of our daily lives and they have played a major role in…
Learning Management
A Complete Guide to Train Customer Service Agents Using LMS & KMS
Is this annoying or is this annoying? The agent tells you they will get back to you about your shipping…
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he must be a specialty. A…
Five Reasons Why Learning Management System is the Best Employee Training System
A learning management system acts like a course aggregator and examination tool – where employees can access learning material on…
Service
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a…
Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without selling. If I believe in something, I sell it, and…
Ticket Management
How Automated Ticket Resolution Is Helping Customer Support
Did you know that according to a report by Microsoft about 95% of consumers cite help desk support as important…
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving away from the siloed approach…
5 smart CRM Productivity Tools to boost employee performance
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to…