Call Center
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working improves productivity.” Helpdesk ticketing platforms…
Kapture CRM for end-to-end call center automation
Today, customer support is not only an instrumental but an inevitable part of every business across the globe. With the…
Turn the Hot Holiday Rush Into Profitable Sales With Seamless Customer Support
This is the official season where festive merchandise hits almost all businesses in the market. The holiday season is not…
Customer Service
The Importance of Customer Care in Customer Support
Usually customer support is one of the most crucial departments in an organization and its responsibility is to offer assistance…
Feature Update: Kapture Introduces New UI
A closer look at Kapture’s new UI and what you can expect from it. If you are a Kapture CRM…
How to Make Customer Support Better
Building delightful customer relationships is something that may sound very easy and simple, but is actually more complex. Most of…
Help Desk Software
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working improves productivity.” Helpdesk ticketing platforms…
Customer Feedback: The Most Important Thing in 2021
Businesses are in a never-ending quest to find out what customers need and deliver it accurately to them instantly to…
Customer Experience: The Changing Trends in 2021
The 21st century might be the era of digital transformation, but the key factor that drives customer-centric enterprises is always…
Knowledge Management
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and tools to meet up with the increasing customer demands. But…
Improving CX by Harnessing Customer Interactions on Social Media Platforms
Social media channels have become an inevitable part of our daily lives and they have played a major role in…
Learning Management
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he must be a specialty. A…
Five Reasons Why Learning Management System is the Best Employee Training System
A learning management system acts like a course aggregator and examination tool – where employees can access learning material on…
CRM-based sales prospecting consistently produce high performances
If you are a sales professional, doing well in one month doesn’t guarantee that you will be able to maintain…
Service
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a…
Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without selling. If I believe in something, I sell it, and…
Ticket Management
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving away from the siloed approach…
5 smart CRM Productivity Tools to boost employee performance
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to…
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and…