Call Center
What Is The Importance of A Help Desk Ticketing System in Your Business?
Implementing the right ticketing system for your customer service is as important as the sincere individual efforts of the team…
What’s First Response Time in a Call Center and How To Improve It?
Responding fast to customer queries makes all the difference in delivering outstanding customer service. There is no easier way to…
A Comprehensive Guide On Average Handle Time (AHT)
The ability to respond to customers’ calls, resolve their issues faster, and not keep them on hold are all essential…
Customer Service
Hyper-Personalization: The Next Wave of Customer Experience
80% of consumers are more likely to buy from a company that provides a tailored experience. – Source Consumers are…
Top 11 Reasons Your Business Losing Customers
It is a fact that some customers will leave your business, even if it’s due to no fault of yours.…
The Art of Personalization in Customer Service
When it comes to customer service, today’s customers have high expectations. They want immediate resolution of their queries, getting support…
Help Desk Software
10 Innovative Features of Helpdesk Software That You Need
If you are planning to switch to help desk software for your customer support operations, the number of features available…
The Role of CRM in an Omni-Channel Strategy
Customer behavior has evolved with digital advancements. It is no wonder that customers desire complete control over the engagement in…
What Is The Importance of A Help Desk Ticketing System in Your Business?
Implementing the right ticketing system for your customer service is as important as the sincere individual efforts of the team…
Knowledge Management
How to Prevent Employee Knowledge Hoarding in the Workplace
Managing the office scrooge ‘Hoarding’! The word conjures up an image of a gnarly old Grinch stooped over a table…
The Different Types Of Knowledge Management Systems: Pros, Cons, And Everything In Between
Let’s Dive in Any IT system that saves and retrieves knowledge to increase understanding, collaboration, and process alignment is referred…
10 Ideas to Improve Knowledge Management in the Contact Center
The core of a company’s success depends on the knowledge management system they’ve integrated for customer service. The knowledge that…
Learning Management
Impact & Benefits of LMS on the Pharmaceutical Industry
Pharmaceutical compliance training pressures have always been higher. With the COVID-19 pandemic sweeping the globe, healthcare and pharmaceuticals have become…
9 Employee Learning Strategies to Optimize Workplace Success
Any successful organization needs an efficient and motivated workforce. Efficient staff translates into increased outputs, happy customers, and healthy bottom…
Why do we need an LMS for banking and finance?
The banking industry is undergoing tremendous transformations. Financial services, internal procedures, and most crucially, the customer experience are being changed…
Service
Service Desks vs Help Desks: What Are They and Why Are They Important?
The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, for instance, a service desk…
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Keeping customer retention high is the key to increased ROI, customer loyalty, and business growth. Learn interesting information on how…
Insight into the Logistics Industry: CRM Software for Transporters
Every day, the logistics industry deals with tasks of acquiring resources and managing transit, distribution, shipping packages, relationships with customers/vendors…
Ticket Management
Why You Should Invest in an Email Ticketing System?
Do you know which of the emails are high on priority? Can you check the customer’s previous communication history in…
AI Ticketing Software: What are the Benefits And Why You Need It
Today we are surrounded by the brilliance of artificial intelligence. Take a look around. From coffee makers, and voice-enabled gadgets…
7 Benefits of Ticket Merging
One of the major tasks of customer support in a company is resolving customer issues or queries completely without them…