Call Center
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers…
6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close…
TOP 5 BEST ON-HOLD MUSIC FOR BUSINESSES THAT HANDLE MASSIVE INBOUND CALL VOLUME
“The Psychology of Telephone “On Hold Programming” by Dr Jim Will found that The Perceived wait time could frustrate a…
Customer Service
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a…
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while support agents manually looked up…
Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates drastically. But what’s the key…
Help Desk Software
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a…
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while support agents manually looked up…
Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors across the globe in a very short period of time.…
Knowledge Management
Organize your Knowledge Center
Your support team knows your customer’s problem better than any other team in your company. A knowledge management system plays…
Knowledge Management Propels an Intelligent CRM
Once upon a time, customer relationship management (CRM) and Knowledge Management (KM) were considered entirely different disciplines, with different roles…
Learning Management
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he must be a specialty. A…
Five Reasons Why Learning Management System is the Best Employee Training System
A learning management system acts like a course aggregator and examination tool – where employees can access learning material on…
CRM-based sales prospecting consistently produce high performances
If you are a sales professional, doing well in one month doesn’t guarantee that you will be able to maintain…
Service
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a…
Ways to thank your salesperson this National Salesperson Day
“I have never worked a day in my life without selling. If I believe in something, I sell it, and…
Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service is not just an option; but a mandatory way of…
Ticket Management
Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while support agents manually looked up…
Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors across the globe in a very short period of time.…
6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close…