How Kapture Chat System Bridges the Gap Between Customers and Businesses [Infographic]

How Kapture Chat System Bridges the Gap Between Customers and Businesses [Infographic]

With decreasing attention spans of customers seeking quick fixes, the majority prefer to have a quick chat with customer service rather than having to wait endlessly to get through on calls or get email replies. Improve your team productivity with automated customer response, and smart agent assigning powered by machine learning. Ace customer service and achieve greater sales with Kapture’s Multichannel Chat Service.

Kapture for Airlines [Infographic]

Kapture for Airlines [Infographic]

Team up with Kapture for a customized Airlines Management Solution and observe a huge dip in Technology and Acquisition costs. Kapture for Airlines offers a robust layer between PSS and third-party channels to help you create customer-focused marketing campaigns. Find out how to maximize profits while keeping user experience at the forefront in the Infographic below.

How Hold Music Influences Contact Center Callers [Infographic]

How Hold Music Influences Contact Center Callers [Infographic]

The next time a customer contacts your call center, make sure he/she is greeted with soothing, quality music rather than annoying promotional messages or plain-dead silence. Improving the support experience is the only way to guarantee customer satisfaction remains at an all-time high. What better way to seal trust in your business than with hand-picked on-hold music for your call center. Find out how Music will bring in higher CSAT ratings for your Contact Center…

Effective Call Center Management During Festive Season [Infographic]

Effective Call Center Management During Festive Season [Infographic]

Chaos ensues in Call Centers during festive seasons every year when phones ring off the hook and customer service agents are unable to adhere to good customer service during peak hours. Don’t keep callers waiting this Diwali. Grant your Customer Service Agents the gift of a Call Center Management Software and you can rest assured that the festivities will be smooth sailing for your Business. For more Information, check out this Infographic.

6 visible signs that you need a way better Sales CRM [INFOGRAPHIC]

6 visible signs that you need a way better Sales CRM [INFOGRAPHIC]

Building a scalable sales process is tough. There is no methodology, no diagrams and no expert opinion on how you should be actually selling your product. But, one thing is for sure that no matter what you sell, it has to be a team effort. In order to sell your product successfully, your sales team has to be on the same page. But, how do you identify that your sales process is in lined and…

How CRM is Reshaping Retail [INFOGRAPHIC]

How CRM is Reshaping Retail [INFOGRAPHIC]

When it comes to retail, CRM is booming the retail industry as it the best and most efficient way to deal with your consumers. From viewing your consumer’s entire buyer journey to storing the contacts and building loyal customers, through CRM, you can manage pretty much everything. But, how does it actually work? What are the benefits of merging Retail with CRM? Go through our complete infographic to get the answers to these questions.

High Cost of Using a Traditional CRM [INFOGRAPHIC]

High Cost of Using a Traditional CRM [INFOGRAPHIC]

CRM today has become the next big thing and doing great for many industries as different sectors seem to lean towards using CRM. With this, the market is evolving at a really fast pace and so are the technologies. In order to keep your business up and running, you have to make some tough decisions. One of them is breaking up with the traditional CRM and joining hands with a cloud-based CRM. Here is the…

CRM Myths Debunked [ INFOGRAPHIC ]

CRM Myths Debunked [ INFOGRAPHIC ]

CRM is now becoming the next big thing in the market and it’s booming almost every industry with its awesome features. CRM has been around for quite a while now but what’s heartbreaking is only a few businesses are able to leverage the benefits of it completely. The question here is why not many businesses are adopting it? It’s the myths that marketers believe to be true. Not many marketers are aware of that CRMs…

The Perfect CRM Proposal to Woo your Customers [INFOGRAPHIC]

The Perfect CRM Proposal to Woo your Customers [INFOGRAPHIC]

Managing a client load from marketing to sales can be a Herculean task. CRM, however, sweetens the pot with its overwhelming services and the ability to manage everything, all at once. Because a CRM is geared towards managing the sales leads and customer data, you can greatly increase efficiency, enhance performance, revenue and much more. A CRM like Kapture does it all without any hassle. As a marketer once said, “It’s not about the product,…

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