Valentine’s Day is the best holiday for the E-commerce Industry since people all over the globe generously spend on gifts for loved ones, including pets. Kapture helps online stores upsell to gift shoppers, automate order delivery, and respond to order related queries on time. Find out how you can share the love with your customers on Valentine’s day with Kapture in this Infographic.
Cold Calling is the trickiest and most intimidating part of Sales. The best sales executives get cold feet when picking up the phone to call prospective clients. Kapture has crafted its own formula for cold calling to suit new age marketing. This infographic tells you how to win at cold calling every time.
In this era of Self-Service, how can Helpdesks provide flawless customer support during high ticket volumes. Kapture’s Omnichannel Ticketing Dashboard sources query from Social Media, Email, and other channels to help agents prioritize critical tasks. This Infographic lets you in on all the advanced features available on Kapture.
A Service CRM is your ticket to providing high-quality customer service to clients from start to finish. Find out how a Service CRM is a unique solution and how Kapture has managed to elevate it to an advanced Industry-ready system.
Travel Businesses absolutely need a CRM to work with since the Travel Industry is large and continuously flourishing, A CRM for the Travel Industry must be tailored to suit the Organisation and must be data responsive. Discover Kapture Travel CRM’s Powerfully Intelligent features that will help you steadily build upon Customer Loyalty and retain VIP Customers.
Social Media Platforms have had a major role to play in reshaping the CRM over the years. As such, Social Media Integration is imperative for a CRM in 2019. Learn how the immense customer engagement on various Social Media Platforms are improving the CRM’s ability to collect data, track, and increase customer interactions.
In Organisations’ efforts to reduce support costs, the Knowledge Management System has proven its worth in gold. Constantly restoring agent’s awareness about new processes and guidelines, KMS Integration shows crucial Information in the form of blog-like articles. Get in-depth insights into all the smart features you can get with Kapture KMS Implementation in this Infographic.
CRMs achieved unhindered adoption and usage by major enterprises across all Industries and Sectors in 2018. The coming year is expected to be twice as eventful with Artificial Intelligence and Machine Learning set to take over the CRM space. Find out how Kapture CRM is future-proofed for 2019 and beyond.
Knowledge Gaps hinder employee productivity and a Learning Management System helps close these gaps so that everyone in the organization is on the same page. To improve efficiency and to ensure that teams work as one unit, an LMS system works as a means of educating learners regarding new policy updates and updated information by reducing overhead and study time. This infographic depicts how modern LMS works.
With decreasing attention spans of customers seeking quick fixes, the majority prefer to have a quick chat with customer service rather than having to wait endlessly to get through on calls or get email replies. Improve your team productivity with automated customer response, and smart agent assigning powered by machine learning. Ace customer service and achieve greater sales with Kapture’s Multichannel Chat Service.