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Maintaining a contact center may be a significant challenge for many growing businesses. A cloud-based contact center software like Kapture can help you provide faster resolution by automating tasks and routing queries to the best available agent and department.

Dashboard Dashboard

Kapture dashboard showing features like our Chatbot assistant for agents, side conversations option, a notepad for taking notes from customers, and a dashboard showing reporting and analytics

Dashboard

True omnichannel experience

Manage queries from calls, emails, webchats, social media, and different platforms from a single software. Kapture deeply integrates with all platforms and presents queries from different channels to a unified dashboard for convenient and faster resolution. Omnichannel helps you achieve the following benefits-

  • DotEngaged, loyal customers
  • DotCompetitive advantage through integrated omnichannel interaction
  • DotStreamlined customer service
  • DotImproved business performance
  • DotPersonalized interactions at every touch point
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Increased First Contact Resolution (FCR)

With the support of an AI-powered bot, give your representatives a relevant data source about the customers for a better and quick resolution. This helps support professionals to better comprehend concerns, provide faster service, and address problems in the first interaction.

Secured and efficient
data management

Data security is one of the major concerns of contact centers. Modern contact center solutions like Kapture ensure that all customer data is secured in the cloud backup and there is minimal chance of data loss due to any ambiguous situations.

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Related Resources

1000+ enterprise customers globally love Kapture

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1000+ enterprise customers globally love Kapture

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Contact Center Management

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