Lead Management
The Ultimate Guide to Designing an Escalation Matrix
Keeping your customers satisfied and offering them the best experience possible is vital to business growth and success. An Escalation…
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s…
Leverage the Power of a Customer Database to Enhance Your Relationships With Repeat Buyers
With digital transformation, data has become an integral part of customer-centric enterprises. The age of bombarding your customers with random…
Sales
How to Protect Your CRM Data from Hackers?
CRM Cyber Security Essentials Customer Relationship Management (CRM) systems are one of the most useful applications for any organization. They…
The Complete Guide for Average Resolution Time (ART)
The most important thing in communication is hearing what isn’t said. Peter Drucker, Father of post-war management thinking What…
Managing customer interactions in the Kapture Agent Workspace
This article describes a few customer interactions that you might come across when Chat, Call email and Whatsapp conversations are…