What’s really customer problem solving approach based sales and why you absolutely need it?

The ‘customer problem solving’ approach is the latest addition to the group of impromptu buzzwords that gets thrown around in the sales and business settings. As a buzzword, it could get coupled with the other sales approaches turned into totally meaningless jargons such as Boil the ocean, Buy-ins etc. All the great concepts denoted by these buzzwords have been turned sour through being used as fillers in vacant conversations. The customer problem solving approach is…

17

May 2017

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Five Psychological tactics to make a great customer first impression

You’ve got wonderful news. A prospect is impressed with your website and gave positive responses over the phone, and now he/she wishes to meet you in person. You’re one step closer to win a great business deal. A good sales guy needs to develop certain common traits – present an auspicious feel, present straightforward ethics, develop pleasing communication, ability to network to the hilt etc…. But In-order to deploy these skills, you need to first…

22

Mar 2017

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Four Articulate Arguments why small businesses should model customer behaviour

Gone are the days, when a small business exclusively meant ‘being physically small or having a comparatively small revenue turn over’. In the modern terminology, the small businesses are meant to be much more focussed and creative in managing their business opportunities. Also, you should make the best out of the available customer opportunities. The small business need to model their customer behaviour to take effective business decisions. One should be able to understand the…

20

Mar 2017

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Hotel Booking Management: Manage your reservation pipeline with Hospitality Software

Some 20 years ago, people came to know about different places only through travel magazines and journals. Certainly, there were limited sources of information. New bookings came through hotel reservation offices, travel agents or phone calls. These new bookings were then transferred to physical books, which were then fulfilled. Today, this old school approach doesn’t work. Even the bookings comes through offline channels, you need to follow it up through online channels. In this changing…

10

Mar 2017

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Targeted Email Marketing: How to achieve higher ROI with Smarter Segmentation

Do you want to streamline your customer E-mails and return activities? Are you trying to string together too many activities which erode your ROI? A great way to overcome this trouble is to have an Email marketing approach based on customer segmentation. In this, you are essentially dividing your audience and serving the right emails with customer-oriented messages. A right segmented email list lets you be more direct and focused with your email marketing activity….

01

Mar 2017

By Kapture CRMProductivity2 Comments

Four Major Criterions to meet your Customer’s Service Expectations

The term satisfaction is closely related to expectation. Relatively speaking, you only need to exceed your present expectations to achieve customer satisfaction. For better or worse, the recent years have seen customer expectation steeply climbing high. Yet, it’s more important than ever for businesses to impress and satisfy their customers. 89% of marketers think customer experience will become the main differentiator in 2017. Sometimes it’s really difficult to understand what customers want and how to…

22

Feb 2017

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3 Team Spirit Building Ideas to Enhance Employee Collaboration at Workplace

The wheels of change are constantly moving and it’s a mandatory quality to be always on top of this churning wheel! A completely focused sales team is best placed to tackle this entire challenge. Great work environment is a necessity for all organizations. It can directly affect your business prospect in both positive and negative manner. A healthy office culture doesn’t become a reality overnight, but even the best team leaders won’t get much done…

21

Feb 2017

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How to increase your Team productivity with CRM software?

Often, any effort to increase the team productivity is met with dubious consent. Having to monitor and increase productivity is much-dreaded activity on both sides of the table. Both the employees and management have grown to think that it may undermine their working relationship. The management’s take is that a stringent monitoring process could cause a potential leak of employee trust. From the employee perspective, it’s trying to force ‘management policing’ into their daily life….

19

Dec 2016

By Kapture CRMProductivity1 Comment

Five Critical Reasons To Choose A Healthcare CRM Solution

Let’s first face the fact! Being a patient is always a painful experience. Afterwards, one shouldn’t have to go through the different service pain points before receiving adequate medical attention. But as it is,the healthcare industry is notorious for its long patient wait time, inefficient information management and frequent mis communications. In a time sensitive process such as medical treatment, these lapses could potentially turn fatal. The healthcare crm software is an assured way to improve…

25

Nov 2016

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Why your Business really needs an issue tracking system?

If you are tracking your customer issues, you can see that it’s rarely a one-time transaction of information or service. When you answer one particular query, it usually attracts a series of follow-up questions. This requires constant figuring-out, understanding and resolution of your customer issues. A normal organization would be constantly viewing an influx of issues through varying degrees of complexity and difficulty. It’s impractical to expect a single individual to resolve all these queries…

03

Nov 2016

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