Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working improves productivity.” Helpdesk ticketing platforms like Kapture CRM have...
Customer Feedback: The Most Important Thing in 2021
Businesses are in a never-ending quest to find out what customers need and deliver it accurately to them instantly to meet their expectations. With...
Customer Experience: The Changing Trends in 2021
The 21st century might be the era of digital transformation, but the key factor that drives customer-centric enterprises is always customer experience. According to...
Customer Service Expectations from Different Generations
Remember the days where customer support meant mere phone calls, messages, or long emails? Being in this 21st century amidst all intelligent technologies, it...
Delighting Different Customers From a Unified Platform
No matter how advanced businesses are today, the key to success is always providing delightful customer experiences. Great customer experiences are not built in...
Role Of Contextual Support In Enhancing CX
Most enterprises are aware of how important enhancing customer experience is to maximize their revenue and customer retention rates. In a bid to do...
The Ultimate Guide To Field Service Management
There are around 20 million field service technicians worldwide and among them, only 48% of field service companies take advantage of any software, and...
Relieve Common Customer Pain Points in the Healthcare Sector With Kapture CRM
Healthcare is increasingly flourishing as an industry, especially with technological advancements and remote e-health care facilities in place. It is an industry where customer...
Kapture CRM for end-to-end call center automation
Today, customer support is not only an instrumental but an inevitable part of every business across the globe. With the advancement of technology like...
Kapture’s Field Service Management Software
For a business to run smoothly, it has to ensure that all its employees, be it, service agents or field agents are working accordingly...
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