Don’t Break Up with Your Customers, Use a Multi-channel Helpdesk Support Software

Don’t Break Up with Your Customers, Use a Multi-channel Helpdesk Support Software

Why should companies use a Multichannel Helpdesk System? A survey by Microsoft recently saw that “ 72% of customers expect support agents to know who they are and what their purchase history with the company was”. A helpdesk ticketing system can be used to store the entirety of your interactions with your customers from the time they first contacted you – up until your most recent interactions. What is the importance of Helpdesk Support Software?…

What Is The Importance Of A Help Desk Ticketing System?

What Is The Importance Of A Help Desk Ticketing System?

A help desk ticket system converts queries into tickets which can be tracked from their point of initiation to the point of conversion. It automates the process of manually taking down each query by the service team. These tickets are tagged with priority status and time stamps so that agents can start attending each ticket based on priority. Here are some of the major benefits of a help desk ticketing system: 1. Faster Ticket Resolution:…

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