BlogThe Role of CRM in an Omni-Channel Strategy
Omni-Channel strategy – It sounds like something straight out of a business textbook. But the concept behind it
Powerful Helpdesk Software Features That Turn a Single Dashboard into a Ticket Resolution Machine
Customer expectations have never been higher. It’s one thing to win their trust with a purchase. But post-sales support is where you can maximize the Return on Acquisition Expense.
Don’t Break Up with Your Customers, Use a Multi-channel Helpdesk Support Software
Why should companies use a Multichannel Helpdesk System? A survey by Microsoft recently saw that “ 72% of
