Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working improves productivity.” Helpdesk ticketing platforms like Kapture CRM have...
Customer Feedback: The Most Important Thing in 2021
Businesses are in a never-ending quest to find out what customers need and deliver it accurately to them instantly to meet their expectations. With...
Customer Experience: The Changing Trends in 2021
The 21st century might be the era of digital transformation, but the key factor that drives customer-centric enterprises is always customer experience. According to...
Customer Service Expectations from Different Generations
Remember the days where customer support meant mere phone calls, messages, or long emails? Being in this 21st century amidst all intelligent technologies, it...
Role Of Contextual Support In Enhancing CX
Most enterprises are aware of how important enhancing customer experience is to maximize their revenue and customer retention rates. In a bid to do...
Relieve Common Customer Pain Points in the Healthcare Sector With Kapture CRM
Healthcare is increasingly flourishing as an industry, especially with technological advancements and remote e-health care facilities in place. It is an industry where customer...
Seamless B2B Interaction Management
Let’s talk about customer support. The basic goal of a customer support representative is to provide resolutions to a customer’s query without lowering the...
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving away from the siloed approach of customer service, today...
5 smart CRM Productivity Tools to boost employee performance
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to fixate on a standing...
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and ensuring a smooth workflow....
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