Customer Service Expectations from Different Generations
Remember the days where customer support meant mere phone calls, messages, or long emails? Being in this 21st century amidst all intelligent technologies, it...
Role Of Contextual Support In Enhancing CX
Most enterprises are aware of how important enhancing customer experience is to maximize their revenue and customer retention rates. In a bid to do...
Relieve Common Customer Pain Points in the Healthcare Sector With Kapture CRM
Healthcare is increasingly flourishing as an industry, especially with technological advancements and remote e-health care facilities in place. It is an industry where customer...
Seamless B2B Interaction Management
Let’s talk about customer support. The basic goal of a customer support representative is to provide resolutions to a customer’s query without lowering the...
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving away from the siloed approach of customer service, today...
5 smart CRM Productivity Tools to boost employee performance
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to fixate on a standing...
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and ensuring a smooth workflow....
Improving CX by Harnessing Customer Interactions on Social Media Platforms
Social media channels have become an inevitable part of our daily lives and they have played a major role in boosting businesses with efficient...
Leverage the Power of a Customer Database to Enhance Your Relationships With Repeat Buyers
With digital transformation, data has become an integral part of customer-centric enterprises. The age of bombarding your customers with random messages and expecting them...
Turn the Hot Holiday Rush Into Profitable Sales With Seamless Customer Support
This is the official season where festive merchandise hits almost all businesses in the market. The holiday season is not merely for staycations, food,...
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