6 KPIs to improve call center productivity
The quickest way for call center managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent...
How to maintain customer relationships when working remotely
A study recently found that 50% of customers decided to switch brands because the latter offered them superior customer service. With the pandemic raging...
12 Commandments of a Help desk Management System
93% of customers are likely to re-purchase with companies that offer excellent customer service. This means a simple investment in a help desk CRM...
5 Innovative Features of Helpdesk Software That You Need in 2020
A Customer Relationship Management (CRM) software or a helpdesk helps businesses manage customer support operations without any hassle. A helpdesk is a central point...
Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps agents create fresh tickets within existing threads when queries...
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...
Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to run service-based enterprise. Kapture Service CRM is a scalable...
The Role of CRM in an Omni-Channel Strategy
Omni-Channel strategy – It sounds like something straight out of a business textbook. But the concept behind it is pretty simple to understand and...
Powerful Helpdesk Software Features That Turn a Single Dashboard into a Ticket Resolution Machine
Customer expectations have never been higher. It’s one thing to win their trust with a purchase. But post-sales support is where you can maximize...
Don’t Break Up with Your Customers, Use a Multi-channel Helpdesk Support Software
Why should companies use a Multichannel Helpdesk System? A survey by Microsoft recently saw that “ 72% of customers expect support agents to know...
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