Customer Support Automation: The Future of Customer Service
Gone are the days when customers would have to wait for long on calls while support agents manually looked up the information needed to...
Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis
The widespread outbreak of the pandemic affected almost all sectors across the globe in a very short period of time. While some industries such...
Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates drastically. But what’s the key aspect involved in enhancing...
6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
How to maintain customer relationships when working remotely
A study recently found that 50% of customers decided to switch brands because the latter offered them superior customer service. With the pandemic raging...
12 Commandments of a Help desk Management System
93% of customers are likely to re-purchase with companies that offer excellent customer service. This means a simple investment in a help desk CRM...
5 Innovative Features of Helpdesk Software That You Need in 2020
A Customer Relationship Management (CRM) software or a helpdesk helps businesses manage customer support operations without any hassle. A helpdesk is a central point...
Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps agents create fresh tickets within existing threads when queries...
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...
Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to run service-based enterprise. Kapture Service CRM is a scalable...
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