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Medical Helpdesk
Consumer Durables
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Service Center
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Ticket Management
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How Kapture Adds Value to your Business
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Features List
Kapture
Other CRM's
Ticket Management
Email Ticket
Chat Ticket
Call Ticket
Social Ticket (Facebook, Twitter, Instagram, Whatsapp, YouTube, LinkedIn)
Side Conversation
Ticket Templates
Merge Tickets
Monitor Tickets
Keyword Based Ticket Tagging
Image Attachments
Re-routing Tickets
Rule-based Ticket Workflow
Department Based Ticket Tagging
Rule-based ticket Disposition
Sub-Ticket Creation
24/7 Support
Helpdesk Automation
Time-triggered Automation
Round-robin ticket assignment
Agent Shift Management
Automated Ticket Allocation
Product based ticket Tracking
Customer Feedback Management
Defining TAT and setting escalations on breaching the TAT
Registering Service Calls for Walk-in
Agent Productivity
Canned Responses with the help of Agent Assistance
Notes in Tickets
Filtered Searches
Tags
Custom Ticket Views
Quick Actions
Workflow Automation
Happiness Rating
Team wise configurations
Task Management for Large Teams
Prioritize and Visualize
Pinnable Dashboard for Important To-dos
SLA Management
Auto-escalation for SLA Breach
Rule Management
Tag keywords to trigger escalations
Set timers and auto notifications
Real time monitoring of SLA achievement
Contact Management
Company details with location
Customer data and hierarchy flow
Merge Contacts
Customer Segmentation and Segregation
Customer 360
Customer Journey
Past customer interaction details & engagement
Rates/Quotes offered accountwise
Birthdays and Anniversaries Reminders
Customer Registration and Product Registration
Customer Profile Management
Custom Mailers
Meeting Logs
Document Management
Customer Classification and Persona
Mobile CRM
Offline Mobile Functionality
MSL Notification
Option to take image
Updating the activities against the service calls
Raise Invoices/Secure Payment Links
OTP Based Feedback
Place Intenal Orders
Meeting check in / check out with geo tagging
Send reports & Minutes of meeting
Expense Management
Product / Brochure details in app
Attendance Management
Dedicated app for managers
Integrations
Custom API
WordPress Integration
Web Integration
Google Apps Integration
Cloud Telephony (single sign-on)
Third-party Chat integration
Email Integration
SMS Integration
Ecommerce Integrations
Social Media Integrations
Logistics Partner Integration
Payment Gateway Integration
Accounting System Integration
BI Tools Integration
Inventory System Integration
AI Chat
Live Agent Dashboard
Plug 'N' Play
Chat Reporting and Analytics
Chat Widget
Configurable Chat Templates
Auto-Responder
Bot to Agent Transfer
NLP
Response Dashboard
Quick Suggestions
Internal Communication
Reports & Analytics
1000+ Report Formats
Basic Reports
Team Reports
Productvity Reports
Product Reports
Real time SLA Reports
Agent & Team Performance
Ticket Lifecycle Reports
Custom Fields Reports
Schedule Reports
Export Reports
Call Center Reports
Pinnable Reports
Call Center Management
Outbound calling
Inbound Calling
Call Rerouting
Agent Rostering
Call Recording
Shift/Leave Management
Trigger based call routing
Ticket Creation after Call Drop
Field Force
Field Service tickets management
Assign Tickets to Agents on Field
Field Visit Management
Monitor Field Team Performance
Technician Management
App for Field Service
Punch-in/out for Servicing Tasks
Customer Location Navigation
Create Service Plans for Field Agents
Schedule Service Tickets
Images & Notes Sharing
Service Center Management
Multiple Service Center Ticket Management
Warranty Management
Auto-assign Service Requests
Date of Purchase Details
Purchase History Details
Subscription Management
Customer Feedback Management
Maintenance Management
Customer Refund & Return Management
Auto-reminder setup for Warranty Renewals
Spare Parts Management
Self-Serve
Keyword based auto-responses
FAQ Integration
Multi-Product Content Management
Custom Self Serve Portal
Modify delivery slots & addresses
Cancel/Manage Orders
Knowledge Management System
Upload Articles
Intreractivce Flow Charts
Content/Videos Repository
Promotional Offers, New Guidelines Update
Region Wise Flash News Update
Instant New Content Update Notifications
Update Product Detials for Better Query Resolution
Edit/Review/Approve Articles
Learning Management System
Create Training Schedules
Custom Training Programs
Traning Modules in Multiple Formats
Offline/Online Mode Availability
Upload Training Material
Assess Employees Based on Trainings
Store Team-wise Material
Custom Reports Availability
Team Based Scoring Criteria
Create Tests with Learning Management System
Internal Order Management
Product Catalouging
Instant Order Approvals
Payment Updates
Customer data and hierarchy flow
Past customer interaction details & engagement
Rates/Quotes offered accountwise
Custom Workflow and Approvals
Complete Customer & Payment History
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