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Features List

Kapture

Other CRM's

Ticket Management

Email Ticket

Chat Ticket

Call Ticket

Social Ticket (Facebook, Twitter, Instagram, Whatsapp, YouTube, LinkedIn)

Side Conversation

Ticket Templates

Merge Tickets

Monitor Tickets

Keyword Based Ticket Tagging

Image Attachments

Re-routing Tickets

Rule-based Ticket Workflow

Department Based Ticket Tagging

Rule-based ticket Disposition

Sub-Ticket Creation

24/7 Support

Helpdesk Automation

Time-triggered Automation

Round-robin ticket assignment

Agent Shift Management

Automated Ticket Allocation

Product based ticket Tracking

Customer Feedback Management

Defining TAT and setting escalations on breaching the TAT

Registering Service Calls for Walk-in

Agent Productivity

Canned Responses with the help of Agent Assistance

Notes in Tickets

Filtered Searches

Tags

Custom Ticket Views

Quick Actions

Workflow Automation

Happiness Rating

Team wise configurations

Task Management for Large Teams

Prioritize and Visualize

Pinnable Dashboard for Important To-dos

SLA Management

Auto-escalation for SLA Breach

Rule Management

Tag keywords to trigger escalations

Set timers and auto notifications

Real time monitoring of SLA achievement

Contact Management

Company details with location

Customer data and hierarchy flow

Merge Contacts

Customer Segmentation and Segregation

Customer 360

Customer Journey

Past customer interaction details & engagement

Rates/Quotes offered accountwise

Birthdays and Anniversaries Reminders

Customer Registration and Product Registration

Customer Profile Management

Custom Mailers

Meeting Logs

Document Management

Customer Classification and Persona

Mobile CRM

Offline Mobile Functionality

MSL Notification

Option to take image

Updating the activities against the service calls

Raise Invoices/Secure Payment Links

OTP Based Feedback

Place Intenal Orders

Meeting check in / check out with geo tagging

Send reports & Minutes of meeting

Expense Management

Product / Brochure details in app

Attendance Management

Dedicated app for managers

Integrations

Custom API

WordPress Integration

Web Integration

Google Apps Integration

Cloud Telephony (single sign-on)

Third-party Chat integration

Email Integration

SMS Integration

Ecommerce Integrations

Social Media Integrations

Logistics Partner Integration

Payment Gateway Integration

Accounting System Integration

BI Tools Integration

Inventory System Integration

AI Chat

Live Agent Dashboard

Plug 'N' Play

Chat Reporting and Analytics

Chat Widget

Configurable Chat Templates

Auto-Responder

Bot to Agent Transfer

NLP

Response Dashboard

Quick Suggestions

Internal Communication

Reports & Analytics

1000+ Report Formats

Basic Reports

Team Reports

Productvity Reports

Product Reports

Real time SLA Reports

Agent & Team Performance

Ticket Lifecycle Reports

Custom Fields Reports

Schedule Reports

Export Reports

Call Center Reports

Pinnable Reports

Call Center Management

Outbound calling

Inbound Calling

Call Rerouting

Agent Rostering

Call Recording

Shift/Leave Management

Trigger based call routing

Ticket Creation after Call Drop

Field Force

Field Service tickets management

Assign Tickets to Agents on Field

Field Visit Management

Monitor Field Team Performance

Technician Management

App for Field Service

Punch-in/out for Servicing Tasks

Customer Location Navigation

Create Service Plans for Field Agents

Schedule Service Tickets

Images & Notes Sharing

Service Center Management

Multiple Service Center Ticket Management

Warranty Management

Auto-assign Service Requests

Date of Purchase Details

Purchase History Details

Subscription Management

Customer Feedback Management

Maintenance Management

Customer Refund & Return Management

Auto-reminder setup for Warranty Renewals

Spare Parts Management

Self-Serve

Keyword based auto-responses

FAQ Integration

Multi-Product Content Management

Custom Self Serve Portal

Modify delivery slots & addresses

Cancel/Manage Orders

Knowledge Management System

Upload Articles

Intreractivce Flow Charts

Content/Videos Repository

Promotional Offers, New Guidelines Update

Region Wise Flash News Update

Instant New Content Update Notifications

Update Product Detials for Better Query Resolution

Edit/Review/Approve Articles

Learning Management System

Create Training Schedules

Custom Training Programs

Traning Modules in Multiple Formats

Offline/Online Mode Availability

Upload Training Material

Assess Employees Based on Trainings

Store Team-wise Material

Custom Reports Availability

Team Based Scoring Criteria

Create Tests with Learning Management System

Internal Order Management

Product Catalouging

Instant Order Approvals

Payment Updates

Customer data and hierarchy flow

Past customer interaction details & engagement

Rates/Quotes offered accountwise

Custom Workflow and Approvals

Complete Customer & Payment History

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