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Features List

Kapture

Other CRM's

Ticket Management

Email Ticket

Chat Ticket

Call Ticket

Social Ticket (Facebook, Twitter, Instagram)

Split Ticket

Ticket Templetes

Merge Tickets

Monitor Tickets

Keyword Based Ticket Tagging

Image Attachments

Re-routing Tickets

Rule-based Ticket Workflow

Department Based Ticket Tagging

Rule-based ticket Disposition

Sub-Ticket Creation

24/7 Support

Helpdesk Automation

Time-triggered Automation

Round-robin ticket assignment

Agent Shift Management

Automated Ticket Allocation

Product based ticket Tracking

Agent Productivity

Canned Responses

Notes in Tickets

Filtered Searches

Tags

Custom Ticket Views

Quick Actions

Workflow Automation

Happiness Rating

Team wise configurations

Task Management for Large Teams

Prioritize and Visualize

Pinnable Dashboard for Important To-dos

SLA Management

Auto-escalation for SLA Breach

Rule Management

Tag keywords to trigger escalations

Set timers and auto notifications

Real time monitoring of SLA achievement

Lead Management

Rule based lead assignment

Lead Sourcing from multiple channels

Lead scoring & distribution

Auto reminders & emails to prospects

Duplicate Blocking

Lead Routing

Lead Automation

Sales follow up & Tracking

Send quotation

Quotation Approval

Contact Management

Company details with location

Customer data and hierarchy flow

Merge Contacts

Customer Segmentation and Segregation

Customer 360

Customer Journey

Past customer interaction details & engagement

Rates/Quotes offered accountwise

Birthdays and Anniversaries Reminders

Mobile CRM

Lead notification & assignment

Sales Opportunity Tracker

Offline Mobile Functionality

Lead Mapping

Meeting check in / check out with geo tagging

Send reports & Minutes of meeting

Customer location tagging

Expense Management

Product / Brochure details in app

Attendance Management

Dedicated app for managers

Integrations

Custom API

WordPress Integration

Web Integration

Google Apps Integration

Cloud Telephony (single sign-in)

Third-party Chat integration

Email Integration

SMS Integration

Ecommerce Integrations

Social Media Integrations

AI Chat

Live Agent Dashboard

Plug 'N' Play

Chat Reporting and Analytics

Chat Widget

Configurable Chat Templates

Auto-Responder

Bot to Agent Transfer

NLP

Response Dashboard

Quick Suggestions

Internal Communication

Sales Forecasting

Predictive Analysis

Sales projection based on Pipeline

Business Intelligence driven forecasting

Reports & Analytics

500+ Report Formats

Basic Reports

Sales Forecast

Team Reports

Productvity Reports

Goal Tracking

Product Reports

Real time SLA Reports

Agent & Team Performance

Ticket Lifecycle Reports

Custom Fields Reports

Schedule Reports

Export Reports

Call Center Reports

Pinnable Reports

Call Center Management

Outbound calling

Inbound Calling

Call Rerouting

Agent Rostering

Call Recording

Shift/Leave Management

Trigger based call routing

Ticket Creation after Call Drop

Field Force

Field Service tickets management

Assign Tickets to Agents on Field

Field Visit Management

Monitor Field Team Performance

Technician Management

App for Field Service

Punch-in/out for Servicing Tasks

Customer Location Navigation

Create Service Plans for Field Agents

Schedule Service Tickets

Images & Notes Sharing

Service Center Management

Multiple Service Center Ticket Management

Warranty Management

Auto-assign Service Requests

Date of Purchase Details

Purchase History Details

Subscription Management

Customer Feedback Management

Maintenance Management

Customer Refund & Return Management

Auto-reminder setup for Warranty Renewals

Spare Parts Management

Self-Serve

Keyword based auto-responses

FAQ Integration

Interactive Forums

Multi-Product Content Management

Custom Self Serve Portal

Modify delivery slots & addresses

Cancel/Manage Orders

Automated Chat for Improved Query Resolution

Knowledge Base

Upload Articles

Intreractivce Flow Charts

Content/Videos Repository

Promotional Offers, New Guidelines Update

Region Wise Flash News Update

Instant New Content Update Notifications

Update Product Detials for Better Query Resolution

Edit/Review/Approve Articles

Create Tests with Learning Management System

Learning Management System

Create Training Schedules

Custom Training Programs

Traning Modules in Multiple Formats

Offline/Online Mode Availability

Upload Training Material

Assess Employees Based on Trainings

Store Team-wise Material

Custom Reports Availability

Team Based Scoring Criteria

Order Management

Product Catalouging

Instant Order Approvals

Payment Updates

Customer data and hierarchy flow

Past customer interaction details & engagement

Rates/Quotes offered accountwise

Custom Workflow and Approvals

Complete Customer & Payment History

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