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RETAIL CRM SOFTWARE

Start managing your ever expanding retail chain network from a connected mobility CRM platform - Kapture retail CRM software. Instead of managing each retailer individually, you can manage the entire retail operations through a single interface. Also ensure the optimal retail coverage and collect maximum number of purchase orders from your available retail network. Now start building a bigger business in lesser time with more efficiency!

Retail CRM

Connect & Sell More with your Retail Network

The retail CRM software enables you to discover the maximum utility and selling power of your retail network. By collaborating directly and consistently with your retailers, you can get better visibility for your products which improves your unit sales.

Connect & Sell More with your Retail Network
  • Manage daily plans for retail store visits

  • Capture more information about each customer

  • Predict upcoming store orders based on purchase history

  • Deliver enhanced customer experience

  • Personalize customer interactions

Smoother Selling And Retail Coverage

Unify and start managing your end-to-end retail operations through the comprehensive Kapture Retail CRM platform. The retail CRM solution manages all you operations from the distribution team receiving a lead to the product being delivered at the retail outlet. You can access the ongoing operations either on your Smartphone or in your PC.

Pre-Sales

Pre-Sales

Prepare for maximum efficiency in your retail operations by effectively managing your supply chain network, product stock availability as well as a streamlined workflow.

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Operations

Operations

Streamline your operations and remove possible friction points at managing your retail network. You can manage strong customer experience management to build long-term relationships and better customer retention.

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Support Analytics

Support your customers even after a sale is completed, and keep your supply chain working at maximum productivity. Utilize your customers’ feedback to modify your offering with emerging trends.

Customer Support

Develop solid relationship with your entire retail chain network by providing retail CRM omni-channel support. You can respond to customers’ complaints, resolve exchange and return claims, and help customers reach solutions to problems by themselves. All with a robust retail CRM software.

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Customer Support
Multichannel Reporting

Multichannel Reporting

Collect in-depth customer data spread throughout your multiple touch points. The retail CRM inbuilt reporting engine plots 350+ custom reports based on the collected data. This helps you understand your customer base, channel partners or consumer purchase patterns. Thus, it exponentially improve your business growth with powerful analytical tools.

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Frequently Asked Questions.

Question

What are the benefits of Retail CRM?

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Retail CRM is a customer relationship management software which can increase customer satisfaction, reduce your costs and improve your company’s performance. Retail CRM allows you to manage individual customer with its real-time analytics and reports.

Retail CRM software does four unique things which helps you grow and get an edge over your competition. These are Segmentation, promotions, purchases, and retention. All the data you gather in a retail CRM system gets segmented and it automatically lets you target a market segment with promotions that appeal to a certain class of members. A CRM system keeps records of all your purchases and customer service calls. Thus, letting you keep track of what products each customer has purchased and their feedback on each. Apart from all this retail CRM allows you to increase the retention of your customers by keeping them in the heart of your business.

Question

Why Use Kapture Retail CRM?

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All your end to end retail activities can now be managed on a single dashboard using Kapture’s Retail CRM. Kapture’s Retail sales Management CRM software helps you automate the process right from acquiring a lead to delivering the final product to your customer and all this can be done from your desk or your smartphone.

With Kapture’s retail CRM you can use our Pre-sale mechanics to maximize efficiency by effectively managing your supply chain network, product stock availability and streamline your workflow. Our retail CRM software also provides you with a customer experience management system (CXM) which can turn you potential customers into long term clients and give them incentives to keep them coming back.

Kapture’s retail CRM software provides you with support analytics which can support your customers even after a sale is completed. This will keep your supply chain working at maximum productivity. You can now use your customers feedback to modify your offerings with emerging trends with Kapture’s retail CRM. Some of our premium clients are Bigbasket , Quikr , and Jabong .

Question

What is a retail CRM and How Can It Help You?

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What is a retail CRM?

A retail CRM is a cloud based CRM platform that helps companies manage their ever expanding retail chain network from a connected mobility CRM platform. Instead of managing each retailer individually, you can manage the entire retail operations through a single interface on the retail CRM.

The retail CRM software enables you to discover the maximum utility and selling power of your retail network. By collaborating directly and consistently with your retailers, you can get better visibility for your products which improves your unit sales using the CRM for small retail businesses.

1. Manage daily plans for retail store visits using the CRM for small retail Businesses.

2. If you have a small store you can capture more information about each customer using the CRM for small retail stores.

3. Predict upcoming store orders based on purchase history.

4. Deliver enhanced customer experience.

5. Personalize customer interactions.

Question

How to choose the best retail CRM for your company?

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1. You should be able to easily contact any distributor or dealer through a single contact management platform using the retail CRM.

2. You should be able to track the different product stock levels through the retail CRM software.

3. You should be able to manage your team attendance and tasks through the unified retail CRM software platform.

4. You should be able to manage information concerning previous orders in a single platform.

5. You should be able to use the mobility-first platform to manage all the orders.

6. You should be able to manage all the refund and replacement issues through a cloud-based retail CRM.

7. Manage your entire customer contact database within retail CRM software. This allows you to run segmented email/SMS campaigns based on actual customer preferences.

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