We help you smartly manage field operations, handle orders, streamline delivery and generate insightful reports based on the collected data, create workflows for ticket routing and keep your customers engaged and happy. A combination of facilities helps medical agents engage with HCPs and HCOs with improved competence and better collaboration across internal teams.
We maintain and organize a thorough record of all communications with customers and distributors in one place.
We make sure your agents don’t miss out on unattended tickets which means a lost sale. With Kapture, medical reps are always on top of their customer management game!
That perfect pitch to influential physicians, clinics and healthcare organisations is possible with consolidated information of new and existing products that's only possible on Kapture CRM.
AI and ML-based Ticket management system like Kapture promotes a speedy resolution process. From quickly pulling past transactions to providing customers with the best solutions Kapture can get the work done in no time.
A CRM will maintain an organized database that will serve as a centralized knowledge management system for various departments. Your reps can easily tabulate data to ensure a smooth flow of information necessary for running various business operations across departments and diverse products.
Effective data-driven marketing and sales strategies are made possible with quick access to consumer trends and buying patterns. A data-driven decision approach can be implemented to enhance sales numbers and overall profitability.
Both your internal reps and field reps can stay connected and aware of any new real-time information, product updates and strategy changes with the help of internal communication channels.
Multiple channel integrations and omni-channel support like live chat, email, telephone, SMS, and social media helps enhance interactions with buyers, and bridge communication gaps between HCOs and HCPs.
With the facilitation of self-serve portals and immediate help desk ticket remediation, CSAT scores are constantly on the rise.
Kapture’s omnichannel support enables customer service teams to handle help desk ticket requests from various channels leading to an increase in buyer/customer engagement levels.
With improved CSAT scores and easy access to customer care support, customer retention rates and customer onboarding rates significantly increase.
Your field reps can plan their field visits to HCOs and HCPs well in advance aided by amalgamated data and streamlined internal functioning of departments. They can save significant time, effort and money based on our proficient field force management system.
You may deploy resources where they will perform the best job for you by properly employing Medical Helpdesk Software – the correct marketing material and the right relationship management methods. Furthermore, as you track your marketing outcomes and relationship management efforts, you will discover how to enhance your marketing as well as how to develop or extend product offerings to suit future client demands.
Implementing a medical helpdesk software have several benefits-
Maintain a centralized database across your sales org
Manage all communication and interactions with prospects
Automate data entry
Be reminded to follow up with prospects
Organize contact data
Ensure team communication is facilitated
Keep the same software as your company grows
Make administrative tasks efficient
Helps you deliver excellent customer service
Not have a Medical Helpdesk Software in your business may have the following disadvantages-
Loss of clarity
High expenses on marketing, sales, and customer support
Loss of important data
Lack of control
Loss of business opportunities
Loss of customer loyalty
Losing out to competition
There are some of the features that you must look for while thinking of implementing a Medical Helpdesk-
Reporting and analytics
Ability to integrate