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Insightful reports for enhanced better customer service operations

Powerful reporting and analytics can help you understand your agent's performance and customers
Dashboard
Keep track of help desk productivity. Measure KPIs like CSAT, FCR, NPS, etc Optimized agent workload Faster resolution

Reports that help you increase the productivity of the customer support team

Get detailed insights about your customer support team
Agent performance report
Dashboard

Reward and motivate your top agents

Analyze the key metrics like AHT, FCR, customer feedback, and a lot more on a single dashboard to determine and reward the hardworking agents.

Dashboard
Dashboard
Target achievement report
Dashboard

Monitor and help your agents achieve their targets

Stay on top of your goals and achieve them with the help of target achievement reports stating the target

Dashboard

Turbocharge your customer
experience with detailed 1000+
helpdesk reporting filters

Get a complete insight into support activity

Graphical Reports

Visually appealing detailed reports in every graphical format

SLA management reports

Keep on check on your agent’s SLA on a daily basis

Customize and create your own reports

Get details of different metrics with 1000+ filter options on a single report

Dashboard
Dashboard
Unified reports
Dashboard

Detailed insights from different sources in one report

Reports from different departments show the complete journey of customers and agents at your fingertips.

Reasons to choose Kapture

Kapture is amazing at every brand touchpoint
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Reporting in 1000+ formats

Reports in your desired format for a better and faster decision-making process.

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Plug and play integrations

Seamless and fast integration with all third-party platforms for a unified experience.

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AI assistant for agents

An AI-powered assistant for agents to solve their queries for a better and smoother customer experience.

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Dedicated account manager

Account manager to resolve all your queries after the implementation process..

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Schedule reports

Get timely automated reports for better and more efficient decision-making.

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Fully assisted data migration

We make sure every bit of your data is safely and securely migrated into your new system.

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