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Customer Support Experience Service CRMSoftware
Service

The Best Customer Support Software That Your Customers Deserve

Integrate all your communication channels like Email, Calls, Chat, Social Media and Messaging Apps into a universal inbox. Our Cloud-based customer support platform assists agents in resolving tickets on the very first interaction. Increase your first call resolution rate significantly.

Integrated Service CRM Solution for all
your Customer Support teams

Kapture is more than just a help desk Management software. It provides your business the ultimate customer relationship management system to streamline your workflows. You can easily integrate your contact center, service center, and field force on one comprehensive platform accessible for the whole team.

Contact Center

Service Center

Field Force

Ticket Management Form

Let your customers choose their preferred channel of communication.

Be it phone, chat, mail, social media, or mobile app Kapture brings all interactions into a centralized location.

Ticket Management Form

Track, prioritize, and seamlessly manage tickets at your service
centers with Kapture CRM.

Right from collecting a service ticket to posting updates and collecting feedback Kapture handles it all.

Task Details Form

With Kapture’s Field service management software

You can seamlessly manage your field representatives, location, manage tickets, collect feedback with our mobile applications.

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Contact Center
Task Details

Kapture One Suite - A Customer Service
Ticketing Software

with AI & ML enabled modules designed to add intelligence to your customer support operations

Customer Service Software
Customer Experience
Customer Service Experience

Committed to protecting your data

Data security is no game. Keep your data secure with Kapture’s security safeguards.

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Data access management

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Certified & secured cloud storage

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2 factor authentication

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HIPPA & GDPR Compliant

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Encryption in transit

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ISO Certified

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The best in business creating
delightful customer experiences with us

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Medi Buddy

20%

NPS

30%

CSAT
Ratings

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