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Accelerate your sales goals with an All-in-One Sales Automation Software.

Manage multiple sales enquiries and seamlessly automate assignment logic based on your customer classification. With sales CRM Software, drive more closures by efficiently allocating the leads.

Customer Experience Best Support CRM Sales CRMSoftware
Customer Support Experience Service CRMSoftware

The Best Customer Support Software That Your Customers Deserve

Integrate all your communication channels like Email, Calls, Chat, Social Media and Messaging Apps into a universal inbox. Our Cloud-based customer support platform assists agents in resolving tickets on the very first interaction. Increase your first call resolution rate significantly.

Integrated CRM Solution for all
your Sales and Support teams

Kapture is more than just a help desk Management software. It provides your business the ultimate customer relationship management system to streamline your workflows. You can easily integrate your contact center, service center, and field force on one comprehensive platform accessible for the whole team.

Contact Center

Service Center

Field Force

Let your customers choose their preferred channel of communication.

Be it phone, chat, mail, social media, or mobile app Kapture brings all interactions into a centralized location.

Ticket Management Form

Track, prioritize, and seamlessly manage tickets at your service
centers with Kapture CRM.

Right from collecting a service ticket to posting updates and collecting feedback Kapture handles it all.

Task Details Form

With Kapture’s Field service management software

You can seamlessly manage your field representatives, location, manage tickets, collect feedback with our mobile applications.

Dashboard Screenshot
Contact Center
Task Details

A Customer Service Software

with machine learning-enabled modules designed to add intelligence to your support operations

Customer Service Software
Customer Experience
Customer Service Experience

The best in business creating
delightful customer experiences with us

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Treebo Hotels Logo
Bahamas Paradise
Bahamas Air
Tata Sky
Big Basket
Stanley Black & Decker Logo
SOS Childrens Villages
Trans Asia
RPG Group
Sun Pharma
Sarovar Hotels
Medi Buddy
Med Assist
Media Operations
Media Operations
Media Operations
Media Operations
Media Operations

There’s a lot more to Explore

Worth A Read

We have 320+ authorised service centres in India, where all our customers can easily reach out for any kind of service or warrant claims. Kapture helped us keep track of all these orders on a single dashboard and made them easily accessible to our service engineers across locations in real-time

Varun Karunananth

Stanley Black & Decker Logo

We are extremely impressed with Kapture team’s quick response time and the product’s robust functionality. We received uncompromised quality work and reliable customer support.

Frederick Donathan

Bahamas Air Logo

With the help of Kapture CRM, we were able to categorize the different queries, assign tasks to the designated solution experts in the organization, streamline requests flowing in from multiple channels, and track conversation history. Responding to all kinds of queries became extremely easy because of the organized knowledge base made available by Kapture CRM. A sudden switch to a complete work-from-home model was possible only because customer service processes were backed up by Kapture CRM

Susmita Larka

Abhi Bus Logo

Kapture has been with us for a few years now, and even today, when we ask for any number of custom reports according to our present requirements, they do not refuse help; and the support provided by them has helped us to gradually grow as a brand and it has also been helping us improve our customer relationships which has led to customer retention

Frederick Donathan

Treebo Hotels Logo

We chose Kapture CRM after evaluating multiple platforms that would best suit our needs. We needed one common platform for our sales, reservations, and customer support functions. Implementing Kapture has made a huge difference to our services.

Oneil Khosa

Bahamas Paradise Cruise Line
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