presence in countries internationally
Any large business with a growing customer base should have a flexible CRM that can also expand its functions alongside it. Kapture’s brilliant automation and customer support tools can assist with and adapt to business growth, such that it scales the volume of users even during peak hours! With Kapture, you can now manage multiple teams, departments and organizational workflows, all in an easy, cost-effective manner.
Kapture One Suite is a comprehensive platform for all your customer support teams, both on the field and inside a call center. Build better relationships with your customers with a CRM that can give you a 360° view of them.Learn More
Kapture’s Sales module is the go-to tool to nurture your leads and improve conversion rates. Close more deals with a software that can help you manage your sales reps and maintain their productivity.Learn More
Kapture optimizes your internal processes so that your teams can collaborate with each other quickly and seamlessly. Your agents will never lose context even if the task changes hands multiple times, making sure that your customers receive consistent support.
Keep your business and customer information safe and secure. Kapture has built a top-notch security framework for its cloud platform, which ensures total compliance and encryption. Kapture follows leading data security standards such as ISO-27001, GDPR, and HIPAA compliant.
Generate extensive graphical reports that can help you gain deeper insights into your organizational needs. Track your growth, revenue generation, lead nurturing stages, sales forecast, and much more, with configurable dashboards. Kapture’s robust reporting module gives you a thorough understanding of your business from every aspect.
Take advantage of Kapture’s advanced artificial intelligence enabled tools such as Chat, to resolve queries even without an agent’s assistance. Train your chatbot to interpret and interact with customers more effectively with machine learning embedded into the chat.
Delivering personalized assistance can prove to be challenging when you’re working with multiple applications. Kapture offers flexibility so that all the necessary information is synced in one place.
We chose Kapture CRM after evaluating multiple platforms that would best suit our needs. We needed one common platform for our sales, reservations, and customer support functions. Implementing Kapture has made a huge difference to our services.