Once integrated into the store, our CRM will be able to capture orders and create customer profiles automatically without the need for manual data inputs.
Once orders have been placed, store owners can view shipping details and track packages from within the unified CRM.
Refund requests, orders and support tickets and all of the web forms from the Magento store are integrated into the CRM and auto-allocated to agents within the CRM platform itself.
Store owners can expect a proper backup of their Magento store with synchronized data that clearly visualizes business requirements before moving forward with the integration.
Saving the best for last, the implementation team can make it all happen in 45 days or less!
Magento is an open source E-Commerce content management platform for businesses, which successfully integrates digital and physical shopping experiences for the delight of customers worldwide. The E-Commerce platform also boasts a strong portfolio of cloud-based omnichannel solutions.
Naturally, the Kapture CRM & Magento Combination is a proven all-in-one solution that offers amazing benefits for your online store.
Real time conversations with your customers to increase your website conversion rate.
Centralise all customer communication to a single help desk - social media accounts, email addresses, phone numbers and respond to tickets with ease.
Sell on social media effortlessly. Respond to comments and ad queries from one place with our efficiently managed Facebook, Messenger and Instagram integration.
Make custom templates for faster responses to repetitive queries and save it as a macro.
Combine rules and macros to automate support tickets for highly personalised responses.
Use predictive analytics to detect customer intents like shipping, refunds and exchange among others.
Manage ticket volume, response time and resolution time assessment and also track revenue strategies with metrics on pre-sale tickets, conversions and total sales.
Consolidate all your Magento stores in Kapture to enable all ticket routing to one centralized location.
CLIENTS WE LOVE, LOVE US BACK