The help desk will have limited access to patient records and information can only be made available with View Only permissions.
The PII / PHI data is encrypted for data at rest and transmitted over secured channels only.
PII Personal Identifiable Information is masked on the dashboard to safeguard all details associated with the number.
Easily store every bit of patient information - contact details (individual and family), ongoing treatments, prescriptions, treatment history and billing information.
Kapture CRM safeguards the ePHI (electronic protected health information) using encryptions limiting the access, as required by the HIPAA regulations
Adapt to the customer journey, at every touchpoint.
Increase your presence and functionality by listening to customers on various platforms - email, text, live chat, call, social media DM and social media comments, and provide the required assistance through a unified dashboard.
Assist customers to resolve tickets on their own, by drawing a comprehensible and contextual background from past interactions based on historical data.
Self-serve is self love!
Automate the ticket assignment process efficiently and delight your customers with an exceptional CX.
Pave the way for a seamless customer service experience and observe a 20% surge in CSAT score.
Acquire a 360 degree overview of your customer to drive a more successful customer management strategy, thereby improving the first call resolution rate.
Collect all your customer data in one place, by consolidating it from the various touch points where the customer meets your brand - interactions via calls, chats, emails, texts, social media responses and surveys.
Manage customer relationships through valuable feedback loops. Customizable feedback forms that help generate productive customer feedback for you.
Evaluate feedback through the NPS (net promoter score) feedback mechanism inbuilt with the CRM.
Pursue seamless integrations to track and resolve tickets raised across multiple relevant platforms.
See why thousands of customers love Kapture. Schedule a demo with us and see Kapture live in action