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Resolve large ticket volumes and increase the overall CSAT score by upto 20%

Manage returns conveniently on a centralised dashboard

Reduce the average handling time by upto 30%

IMPROVE YOUR BUSINESS METRICS BY INCREASING
CUSTOMER RETENTION & CSAT SCORES

Self-serve assists customers to resolve tickets on their own by drawing a comprehensible and contextual background from past interactions.

Resolve complaints in the first brand-customer interaction and you are good to go! We help you improve your business’s FCR rates by keeping agents well informed on - workflow, product, promotions, technicalities and the customer being serviced.

We seamlessly integrate with all the resources of your e-commerce business - cloud telephony, delivery partner(s) and order management platforms, thereby centralising the incoming data and presenting it on the unified dashboard.

50 or 5 users - Kapture is customizable and caters to any business type, size, users and requirement.

With customisation, the possible complexities are reduced and business results bettered. Further, the software is even capable of scaling as per your business requirements.

1000+ API INTEGRATIONS TO REGULATE
THE RETURN PROCESS BETTER

  • Increase your presence and functionality by listening to customers on various platforms - email, text, live chat, call, social media DM and social media comments, and provide the required assistance through a unified dashboard.
  • Our omnichannel approach helps you adapt to the customer journey, at every touchpoint, while the centralized dashboard presents customer interactions and conversations from multiple channels.
  • The dashboard - unified, simplified, significant and knowledgeable ensures a smooth task-alignment and ticket resolution process.
  • Further, you can also pursue seamless integrations with ERP, Shopify, WooCommerce, Unicommerce, Magento & Logistics Partners, to trace and resolve tickets raised across all platforms.

MANAGE CUSTOMER RELATIONSHIPS THROUGH VALUABLE FEEDBACK LOOPS

Evaluate feedback through the NPS (net promoter score) feedback mechanism inbuilt with the CRM. Measure the customer loyalty and predict business growth, thereby attracting new leads by simply asking "How likely are you to recommend this product/service to others?”

Customizable feedback forms that help generate productive customer feedback for you.

A DEDICATED TEAM TO HELP YOU GET STARTED
EVERYTHING ON US!

Accountability is a big deal for us and we make sure you are never stuck!

A Dedicated Implementation Manager ensures a smooth implementation process and a Dedicated Account Manager
(post implementation) is always around to assure every customer's needs are effectively met.

Further, our Support Team is present 24/7, providing assistance round the clock.

AROUND 80% OF CONSUMERS ARE LIKELY TO BUY
BASED ON CUSTOMER EXPERIENCES ALONE

The choice is massive and so is the brand switch. We help you to automate the ticket assignment process efficiently so that you delight your customers with an exceptional CX while also leading to great CXM practices.

Time is indeed precious and Kapture helps you conserve it by allocating priorities to the ticket - hot, warm, cold and further by assigning it to the right agent or department.

Pave the way for a seamless customer service experience and observe a 20% surge in CSAT score.

EMPOWERED AGENTS = REPEAT BUSINESS

  • Kapture is backed by smart logic that predicts problems to preemptively provide solutions.
  • Let your agents smile more while they get closer to your customers. Kapture helps improve agent utilization and you may have fewer agents resolving more tickets whilst saving on manpower requirements.
  • The dashboard - unified, simplified, significant and knowledgeable ensures a smooth task-alignment and ticket resolution process.
  • Businesses present on Kapture have seen a significant increase of 15% in Agent Productivity.
CLIENTS WE LOVE LOVE US BACK
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BEAUTY INDUSTRY SOLUTIONS

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