Login Contact Us Support Partner With Us Covid - 19

WHITEPAPER

How to interpret NPS correctly and increase your revenue?

Net Promoter Score (NPS) is a simple index used to build a strong commitment towards improving customer experience, by keeping score! Since its inception in 2003 by Fred Reichheld, it has become the most sought after metric by some of the world’s most influential companies to measure customer satisfaction. While computing a score is important, this Whitepaper also investigates how the metric can be further interpreted to drive revenue and shape an accountable closed-loop system within the infrastructure for deeper gains. View PDF
Sign up to get our latest updates!

How to interpret NPS correctly and increase your revenue?

Net Promoter Score (NPS) is a simple index used to build a strong commitment towards improving customer experience, by keeping score! Since its inception in 2003 by Fred Reichheld, it has become the most sought after metric by some of the world’s most influential companies to measure customer satisfaction. View PDF

Artificial intelligence & machine learning

Change is a crucial factor in every sphere of business function, and marketing, being a core business operation, is also experiencing rapid evolution at present. It is catalysed by advance ments in the fields of eCommerce, mobile computing View PDF

A guide to delivering an unforgettable service experience

Quality customer service speaks volumes in terms of how well a business can retain its customers and cater to their needs. Delivering an unforgettable service experience is not an easy task amidst fierce competition and high customer expectations. Kapture CRM offers efficient solutions to a range of challenges commonly faced by service organizations. This whitepaper offers in-depth information. View PDF