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Kapture CRM for Consumer Durables

Producing high quality goods is difficult but important. But building a delightful relationship with distributors, suppliers, and customers is equally important. Kapture’s customer support automation platform integrates with existing systems and automates custom workflows so you can focus on the most important thing that matters to you the most, creating awesome customer experiences.

Solutions

Kapture helps you at every step with it’s highly customizable modules. Timely and personalized service delivery, on-demand support, direct communication with field agents, warranty fulfillment, and much more, Kapture’s consumer durables management will contribute to your brand’s success.

Distribution Channel Partner Management
Distribution Channel Partner Management
Distribution Channel Partner Management

Dealer Loyalty Programs

Create brand advocates through dealer loyalty programs. Introduce incentives within the system that not only produces motivation but also improves sales.

Store Level Reporting

Pull detailed reports and choose from 500+ reporting formats. See which store is getting the most queries, which franchise is resolving the tickets faster, and much more.

Refunds/returns Management

Easily view and respond to refund/return tickets right from Kapture regardless of the source. Tag and map all refund/return tickets along with order history and customer profile.

Inventory Management

It’s difficult to be updated with stock availability all the time. Kapture can help you set a minimum stock availability alert so you know when to place your next order.

Why Kapture

Kapture is the only customer support automation platform that unifies all your touchpoints and brings
them on a single platform, so you can view each and everything that matters to you.

Automated Ticketing System

  • Custom ticket workflow
  • Manage tickets on a unified platform
  • Faster ticket resolution
  • Relevant, accurate, and contextual responses

Field Service Management

  • Assign agents based on service area and pin code
  • Share product history, queries, past conversations, additional notes
  • Update images, notes, and other necessary information through the mobile app
  • Automatically inform customers through email/SMS

Warranty Management

  • View product purchase history and warranty period
  • Track annual warranty
  • Map next scheduled maintenance
  • Maintain customer warranty support records
  • Warranty renewal notifications

How We Help Our Customers

Businesses utilizing Kapture report direct, measurable, highly positive impact on their key business KPIs

Complete Data Visibility

Service Journey Mapping

Service center & Service Technician Performance Mapping

30%

Increase in CSAT Scores

Schedule a Demo

See why thousands of customers love Kapture. Schedule a demo with us and see Kapture live in action

More Questions?

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Have more queries about consumer durables management? Let our product expert help you.

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