Importance of Self Service in Digital Age

The Importance of Self Service in the Digital Age

A study by Forrester found that 80% of customers across multiple industries prefer self-serve usage and 60% of them prefer to use  forums to resolve their issues.

What does this tell us?

This shines light on the need for a business to offer their customer’s knowledge assets on frequently experienced issues.

Self-serve portals serve as the bridge between customers becoming raving fans of your product. At one end you may have a buyer with a query and at the other end you need to have a self-serve hierarchy in place that uses FAQ’s, articles and chat bots to convey the exact pieces of content that would assist the buyer in resolving his query.


Try For Free


Let’s take a closer look at some hard numbers on why self-serve portals are winning the day.

Importance of Self Service in Digital Age

Read More About Customer Support Software


Leave a Comment


Can't read this? click here to refresh.