Get access to any important announcements, news, notifications instantly on their dashboard. This can be done at a department, company or team level from admin panel.
Upload unlimited articles and FAQ’s. Peer to peer collaboration and content pooling based on learnings allows you to refine the Knowledge Base. Flag off any unwanted content, publish articles, training material. Have an approval matrix configured to control the content repository.
Unlimited storage for images, video files, audio recordings, product brochures, SOP’s. Share any file with customers or internally with just one click and have multiple version controls.
Knowledge base serves as a central pool of information for new employees. Agents can have access to all training material, instruction manuals anytime. These can be categorized based on roles, functions and departments. Managers can conduct online tests for any office location and use the built in assessment tool.
Agents can pool in content based on their learning along with ready to refer guides, FAQ’s. Agents can quickly refer to content repository for any queries and thereby respond faster. Content is neatly categorized based on process like voice, email or department wise. Use filters, search buttons to access what is needed in a jiffy.
Enter discussions, Q & A across multiple office locations with your peers, team leaders, managers. Collaborate and discuss any important updates, offers, queries you may have.
Industry specific flow charts that can help agents arrive at the right answer based on the query flow by answering yes/ no, continue / discontinue. Agents can independently handle any complex queries based on these flow charts.