How To Maximize E-Commerce Customer Service

How To Maximize E-Commerce Customer Service

In the past few years, we have witnessed an unprecedented rise in adoption of mobile in e-commerce transactions, customer service and businesses. In fact, a survey by Gartner found that about 89% of the businesses plan to compete primarily on the basis of their customer experience. Many consumers decide whether they will engage in business with a company based on the quality of its mobile CX. A mobile customer experience with easily accessible features, resources…

Feedback management for a hospitality business – Customer feedback software

Feedback management for a hospitality business – Customer feedback software

Any hotelier worth his salt will know the importance of providing superior customer service. It naturally follows that he/she would also focus on measuring the consequence of their service – good or bad – in the form of reviews and feedback. Having said that, for any hotelier to take concrete steps to improve service quality, crystal clear customer feedback software is essential, as ambivalent, unclear suggestions are of no use. This is because, the data…

Why should you Cloud-Sync your live Business Data?

Why should you Cloud-Sync your live Business Data?

With data management being a prominent difference-maker, every business is racing to make optimal utilization of data. This could be achieved through a modern CRM-based cloud data management. Here, your entire data resources are unified and streamlined towards its optimal utilization. With an integrated Mobile platform, you can send and receive complete business data via instant syncing. What is Cloud-sync Process? Having an up and running business means that you are managing multiple streams of…

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