Kapture CRM rolls out a new feature that lets companies create custom ticket reporting templates.
The brand new reporting configuration lets you customize your ticketing reports – so you can pick and choose the data that you want to pull from the CRM.
While setting up these templates, simply choose the ticket fields you’d like your reports to show you.
Give the template a name and save it.
You can then head over to ticket reports and pull up a custom report with only the fields you would like to analyze.
If your ticket inbox is starting to look more like traffic pile by the day, Kapture’s ticket management software can help you manage, prioritize and resolve these ticket quickly and effectively.
To ensure that your agents are on the clock and closing tickets, the reporting feature lets you analyze key data like average call handle times, individual agent performance, tickets closed vs those open and much more.