How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers criticize your product on...
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers criticize your product on...
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
Error Proofing is a feature in the ticket management software that helps prevent customer support agents errors leading to clean, and clutter-free data for...
Kapture CRM rolls out a new feature that lets companies create custom ticket reporting templates. The brand new reporting configuration lets you customize your...
There are usually three support levels in a call center. Level 1: Support Agents Level 2: Skill Based Agents or Customer Satisfaction Agents. Level...
In today’s age of ubiquitous competition and well-informed customers, the businesses need to offer something uniquely special to find a place in customers’ minds....
With the steady rise of consumerism, an increasing number of organizations are modifying their approach, making their business more customer-friendly. It’s now common knowledge...
Collaborative CRM Ticket Management Software is an essential aspect of a productive work environment that helps in establishing better communication with the customer. It...
All successful managers know the secret of getting work done; it’s allocating the task to the best possible individual. While one may be used...
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