How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers criticize your product on...
6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
Error Proofing in Ticket Management
Error Proofing is a feature in the ticket management software that helps prevent customer support agents errors leading to clean, and clutter-free data for...
Support Ticket Reporting Made Less Cluttered
Kapture CRM rolls out a new feature that lets companies create custom ticket reporting templates. The brand new reporting configuration lets you customize your...
The Ultimate Guide to Designing a B2B and B2C Escalation Matrix
There are usually three support levels in a call center. Level 1: Support Agents Level 2: Skill Based Agents or Customer Satisfaction Agents. Level...
Five Non-Obvious Ways Cloud-Ticketing System Improves The Customer Experience
In today’s age of ubiquitous competition and well-informed customers, the businesses need to offer something uniquely special to find a place in customers’ minds....
CRM for local business – Help your local shopkeeper build lasting customer relationships
With the steady rise of consumerism, an increasing number of organizations are modifying their approach, making their business more customer-friendly. It’s now common knowledge...
Collaborative Ticket System: Why A Productive Work Environment Needs Clear Flags
Collaborative CRM Ticket Management Software is an essential aspect of a productive work environment that helps in establishing better communication with the customer. It...
With Ticket Management System, Avoid Illogical Tickets and Get Work Done Smartly
All successful managers know the secret of getting work done; it’s allocating the task to the best possible individual. While one may be used...
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