The Importance of Customer Care in Customer Support
Usually customer support is one of the most crucial departments in an organization and its responsibility is to offer assistance to new or existing...
What Customers will look Forward to in 2020?
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5 Reasons Why A Service CRM Is A Must Have For Electronics And Appliance Businesses
The overpowering effect of great customer service was recently discovered when a study by American Express stated the “Close to 77% of customers were...
Support Ticket Reporting Made Less Cluttered
Kapture CRM rolls out a new feature that lets companies create custom ticket reporting templates. The brand new reporting configuration lets you customize your...
Reduce Customer Churn- Plug the Leaks in your Bucket!
On asking about the biggest challenge to some small business owners, their response was quite simple. Attracting new customers. Now we all know that...
How To Maximize E-Commerce Customer Service
In the past few years, we have witnessed an unprecedented rise in the adoption of mobile in e-commerce transactions, customer service, and businesses. In...
Want Increase in Sales? Try Live Chat
For a business to thrive in today’s digital landscape, customer service is paramount. No company can exist without customers. This basic truth should be...
A Diamond in the Rough: 5 Ways Live Chat could be your Business’ Wonder Woman
Wonder Woman, or as I like to call her, “Wonderful.” A beautiful soul with the power of a beast is what sets her apart...
Exceeding Expectations: Create Customer Delight with Customer Service CRM
Are you familiar with inbound marketing? If yes, then you must know the popular phrase – “Attract, convert, close, delight.” All these four phases...
Customer Building Management: How CRM Rules Bend New Commitments?
Integrating a CRM software in your business can change your business prospective. New challenges and creative ideas are included in a business by an...
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