Anju Nambiar, Author at Kapture CRM

How Kapture Chat System Bridges the Gap Between Customers and Businesses [Infographic]

With decreasing attention spans of customers seeking quick fixes, the majority prefer to have a quick chat with customer service rather than having to wait endlessly to get through on calls or get email replies. Improve your team productivity with automated customer response, and smart agent assigning powered by machine learning. Ace customer service and achieve greater sales with Kapture’s Multichannel Chat Service.

Dec 2018

By Anju NambiarInfographics, UncategorizedLeave a comment

3 Factors that Lead to Agent Stress and how Contact Centers Can Alleviate It

A Contact Center job beats all others in terms of induced stress levels. While this poses serious health hazards to workers; contact centers suffer since overall performance is reduced leading to unwarranted expenditure. When everyday Stress hits its peak, it can give way to ‘Burnout’ (chronic emotional and interpersonal stress) which is best avoided for employees as well as for Organizations. As such, Contact Center Stress is a serious issue that must be highlighted and…

Dec 2018

By Anju NambiarCall CenterLeave a comment

Kapture for Airlines [Infographic]

Team up with Kapture for a customized Airlines Management Solution and observe a huge dip in Technology and Acquisition costs. Kapture for Airlines offers a robust layer between PSS and third-party channels to help you create customer-focused marketing campaigns. Find out how to maximize profits while keeping user experience at the forefront in the Infographic below.

Nov 2018

By Anju NambiarInfographicsLeave a comment

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