Wonder Woman, or as I like to call her, “Wonderful.” A beautiful soul with the power of a beast is what sets her apart from other superheroes. With her lasso of truth, and a pair of indestructible bracelets she has the ability to force the truth out of anyone. But, superheroes are merely a figment of imagination. It is too bad, as in the present day and age customers could surely use someone to help them battle to receive fast solutions to their problems.
Engaging with customers could be so much simpler, if there would be fewer villains (weak platforms) and more real-life super heroes (live chat agents) in your business. Slow and steady might work for the tortoise, but doesn’t work all that well with your customer. As Doug Warner rightly puts it, “In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.”
Here comes the Live Chat. By allowing the users to connect at any given time irrespective of their location, it lets them realize their importance. The more your users know you care, the stronger their bond will be with your business. If recognized, Live Chat could be your Business’ Wonder Woman. Let’s see the WOWs of Wonder Woman
Provides lightening fast solutions to customers
A recently conducted study revealed 79% of customers prefer live chat because of the immediacy it provides. Wonder Woman is the epitome of lightening fast speed, and so is live chat, acting as a smooth way to allow instant connection between your business and the customer. Unlike earlier, they are not required to stay on hold, or wait for a reply to an email they had sent out. Longer wait times lead to customer frustration and dropped calls. With technology on the go, customers find it easier to interact with a live chat agent simply by typing their query. It saves time and allows the client to multitask while waiting for an answer.
Vigourous strength giving you an edge over your competition
Getting defeated for something one believes in is opposite to everything Wonder Woman represents. Her vigour to fight her rivals is what you need in your business. Adding live chat to your online business interactions strengthens your organization while helping you compete better. 44% of customers said that having a live chat specialist available during an online purchase was one of the most important features a company can offer (source). This adds another layer to your business operations which your rivals may not have. Having live chat on your website makes your customers see you as befitting and your services, more pioneering.
Fixing issues as smoothly as leaping over tall buildings in a single bounce
When the going gets tough, it’s the Wonder Woman who stands tall. She can jump off buildings and save the city, all, with a single bound effortlessly. This is a clear depiction of how live chat can provide prompt solutions to complex issues easily with multiple agents answering at the same time. Not only does it save time, it also means fewer reps are required to provide excellent customer service ultimately helping you with cost-cutting. It provides immediate access to customers’ pain points. If your client needs instructions, a word document can make its way to their inbox without causing them much hassle. An experienced staff as your live agent can give them in-depth understanding for their concerns, ultimately increasing customer satisfaction. Studies depict that 77% of customers won’t make a purchase if there’s no live chat support.
Third party data to read the customer’s mind
The innate ability to read minds gives true meaning to the word ‘Wonder’ in Wonder Woman. Hence, proving that reading the customers’ minds is an advantage you get as complementary with live chat. It is a no brainer that a personalized approach will leave a lasting impact on your customer. By going through the database and looking at the customer history, purchasing power, and preferences helps the rep provide relevant and customized information to the client. This gives you an insight into the customers’ minds and can prove invaluable as you work in improving your products, services and planning strategies over time.
Receiving context by jumping back in time
Though time moves forward, a superhero possessing timeless powers is what dreams are made of. In reality, though; the feature of chat history will allow you to jump back in time to know the context of a conversation with a loyal customer. Live chat helps you understand and absorb the conversation history and subsequently offer suggestions for the same. This aspect helps you up your customer service game, making sure the customer comes back for more.
With Wonder Woman on your side, there is no doubting the success of your business. So, who doesn’t need a superhero? Go ahead, get yours at Kapdesk.