Service CRM, Amplified

CRM for Inside-out Customer Management

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Be prepared and equipped for every possible customer query with Kapture customer service CRM! Always remain accessible with Omni-channel support, be easily reachable with mobile CRM and maintain a spotless issue resolution record with Mobile ticketing etc.

Customer Service all the more Powerful & Personalized

Today, customers expect businesses to be as smart and understanding like their real-life friend! Meanwhile, your service team has to handle an exponentially increasing workload.

Kapture Customer service management software reinvents the way you manage your customer queries and issues.

  • Comprehensive Customer Management tools that cover and manage all aspects of your service-related processes.
  • A significantly more efficient Ticketing system to handle more problems in less time.
  • The customer support software to Store and manage all customer information in a single cloud-database.
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Get Smarter in Managing your Customers

Kapture service CRM helps you receive, streamline, assign and collaborate to resolve each and every customer query. Now you can be instantly smarter and faster at managing your incoming customer queries! Also build a smooth and organized issue pipeline with the CRM for Customer Service!

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Omni-channel support

Attend all your customer queries from multiple online-offline channels on a unified platform. Integrate various enquiry sources such as email, phone calls, partner websites, social platforms etc. Experience the utility of Kapture customer management tools!

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Live Chat

Make informed live conversations with your customers with live chat integration. The CRM integrated website embedded forms recognize each customer based on their previous interactions and purchase history. Start driving website engagement and conversions through the Live Chat customer management tool!

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Social Media

View and respond to any new customer posts on your Facebook wall or twitter feeds from your CRM dashboard. Now you can actually create better digital relationships that translate into real-life customers. Deliver 21st century customer relationship experience with a better customer service support software.

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Track Performances

Collect and review accurate reports about your employee performances on the CRM dashboard. You can also utilize the collected information to draw insights about improving the future performances. Improve the way you receive customer enquiries with CRM customer portal!

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Mobile Ticketing

Utilize mobile CRM to access and evaluate the latest customer issues from anywhere, anytime. By issuing a mobile ticket, you can assign a customer issue or meeting to a particular employee. Everything to make a great field service CRM!

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Manage Customer Remarks

Record and access snippets of customer conversations in the relevant customer account. Later, mobile CRM lets you access this information from anywhere, anytime.

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Consolidate and manage all your Issues with easy ticketing system

The multi-channel integration allows you to streamline all customer queries to a single ticketing inbox. This ensures that all issues get assigned to a particular employee or gets closed. Meanwhile, the mobile ticketing feature lets you reach out-to a particular employee and initiate action.

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Ticket inbox

Start working with the highly intuitive ticketing system software. The ticketing dashboard combines customer conversations from multiple channels to a single team inbox in a smart and easily followed manner.

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Assign and Resolve

Assign tickets to the relevant teams and team member. Also, track the particular tickets getting closed or escalated to an individual who ranks higher in the hierarchy. Beckon a new efficiency into customer service management!

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Customer history

The cloud platform gives access to all customer profiles to gain information to learn about history of interactions and pending issues. Experience the proficiency of CRM for customer service!

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Dashboards and reports

The customer service software dashboard gives a quick preview of each ticket, the agents working on them and the turn-around time.

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Automated responses

The customer portal software issues default responses to keep your customers engaged while you work to resolve their issues. Meanwhile, the ticketing software can escalate any unresolved issues.

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Escalation and alerts

Reduce ticket resolution time by escalating idle and unattended tickets to the reporting authority. Begin a new efficiency into customer service management!

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Self-service portal

Enable your customers to quickly arrive at answers to their queries without directly interacting with you!

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Knowledge base

Deliver a comprehensive collection of articles to answer the most frequently asked questions.

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Community forum

Provide a platform for your customers to not only interact with your agents, but also with each other.

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Customer portal

Allow your customers to keep track of their support requests and forum posts. Update your progress of issue resolutions with customer portal software!