Tips To Deal With Customer Complaints Effectively

Tips To Deal With Customer Complaints Effectively

When it comes to the customer service industry there is no such thing as being perfect. You might have your A-game when it comes to serving customers, but there will still be times when you receive complaints from some of them. While you usually encounter complaints from difficult customers, however, if the loyal ones have something to get off their chest they might complain as well. The main challenge here is to handle the situation…

Customer Relationship Management: What does it mean for Hospitality Sector?

Customer Relationship Management: What does it mean for Hospitality Sector?

  The hospitality industry is encountering growing globalization and competition, particularly the wing of luxury and destination hotels. Successfully building brand loyalty and maintaining long-term relationships with customers is therefore imperative to attract, retain and satisfy customers in the face of amplifying competition in the hospitality. The hospitality industry in general and the hotel industry in particular are highly interactive and engaging – where customer-centricity literally forms the core of business relationships. It is mandatory…

A Diamond in the Rough: 5 Ways Live Chat could be your Business’ Wonder Woman

A Diamond in the Rough: 5 Ways Live Chat could be your Business’ Wonder Woman

Wonder Woman, or as I like to call her, “Wonderful.” A beautiful soul with the power of a beast is what sets her apart from other superheroes. With her lasso of truth, and a pair of indestructible bracelets she has the ability to force the truth out of anyone. But, superheroes are merely a figment of imagination. It is too bad, as in the present day and age customers could surely use someone to help…

Exceeding Expectations: Create Customer Delight with Customer Service CRM

Exceeding Expectations: Create Customer Delight with Customer Service CRM

Are you familiar with inbound marketing? If yes, then you must know the popular phrase – “attract, convert, close, delight.” All these four phases dictate the ability of the business or brand to go beyond set expectations. If you fail to do that, your voice will be swallowed-up by zillions of similar voices, all scrambling for a little bit of attention. Exceeding expectations through Inbound Marketing In Inbound marketing, you are basically trying to drive…

Five irrefutable Metrics to evaluate your Customer Service Performance

Five irrefutable Metrics to evaluate your Customer Service Performance

Presently, customer service is the customer facing front for most enterprises. Most businesses are known to be heavily invested at creating high value customer exchanges. For this, most enterprises also recognize the value of customer retention. If you are still impervious to the significance of high value customer service, your business run a high risk of getting marginalized. Joining the dots, it simply means that you need to systematically improve your customer service performance standards….

What is customer Service experience and how can you quantify it?

What is customer Service experience and how can you quantify it?

The term ‘customer Service experience’ is vaguely defined and freely used in different circumstances with various meanings attached to it. This word could be defined in multiple ways, each having its own turn of meaning and introspection. If you ask different departments about customer service experience, you would get disconnected answers, with each department seemingly handling a different set of customers. In simple terms, customer service experience refers to managing customers and satisfying their requirements…

Why my small business needs customer service software

Why my small business needs customer service software

Love ice-creams? Even if you don’t, imagine that you do, and assume that you enter an ice-cream shop. The AC does not work; you go up to the guy who lets you taste some flavours and ask him about a few choices you’ve made. He answers back with 3-word sentences. You will definitely have your ice-cream and go since we’ve asked you to imagine that you love it. Now consider that you enter another ice-cream…

Customer service is not expensive. Losing customers is.

Customer service is not expensive. Losing customers is.

Some investments in life can prove to be a blessing. On the other hand, some crucial investments that you ignore or don’t value can be a disaster. That’s the case with customer service. You just can’t go wrong with this one if you are dreaming to go big! Let’s find out why: Acquiring customers is costlier than retaining them A lot of time and effort goes into convincing a new customer to buy your product…

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