93% of customers are likely to re-purchase with companies that offer excellent customer service.
This means a simple investment in a help desk CRM that unifies communication channels can significantly increase your customer retention rate and overall turnover.
Customer support is a mindset that needs to seep deep into the minds of an organization in order to achieve smaller goals that contribute to the main agenda, happy customers and increased revenue.
This is why I have built up a list of values that I call The Commandments of Ticketing. Get to know more about the commandments in the below infographic: