12 Commandments of a Help desk Management System

93% of customers are likely to re-purchase with companies that offer excellent customer service.

This means a simple investment in a help desk CRM that unifies communication channels can significantly increase your customer retention rate and overall turnover.

Customer support is a mindset that needs to seep deep into the minds of an organization in order to achieve smaller goals that contribute to the main agenda, happy customers and increased revenue.

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This is why I have built up a  list of values that I call The Commandments of Ticketing. Get to know more about the commandments in the below infographic: