CRM Trends 2020 – Top Predictions for the decade ahead

As you look at your goals for 2020, you find yourself standing at the gates of a new decade.

Customers now expect companies to be available to them over every platform.

Companies that adopt AI and multichannel ticketing, going one step further by assisting customers with self-serve portals have a higher chance of dominating their niche.

In this video we’ve listed out the most important CRM trends for the decade ahead.

Enjoy!

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