A service CRM software is used by support teams to get a 360 degree view on each customer and engage with them on multiple online communication platforms.
A CRM for customer service is not ‘one-size-fits-all’, but a dynamic solution that encompasses:
Kapture Service CRM is a scalable and enterprise-customizable cloud-based CRM Platform for End-to-End Customer Service Management. Empower your Customers to find the right answers through a self-service portal for lightning-fast issue resolution. Kapture Service CRM’s AI-powered Inbox and Automation Tools allows for a smarter decision making process through real-time insights.
When a Customer fires in a query, view and track past interactions including Social Media conversations, order history, past issues resolved, and more. Get a snapshot of Customers’ Basic Details in just a glimpse for highly-personalised service and instant resolutions.
Dealing with the same issue is now the thing of the past. Setup a trigger-based workflow for frequently received queries and resolve issues faster and better.
Let your agents dive into the required information at any time for solving complex queries. Proactively know the important details of your customer while engaging with them.
Sort, assign, resolve or delete multiple tickets in a single step. Improve your agents’ productivity with bulk actions and focus on delivering solutions.
Organize your tickets using tags and folders to ensure a clutter-free inbox. Set different priorities for each ticket so that your agents can start working on issues that require immediate attention.
Merge your multiple tickets in a single thread and improve your agent’s productivity in no time.
Get instantly notified for unattended issues auto-escalate urgent events to the senior managers with SLAs and escalation matrix.
Customer support management software encompasses all the tools and solutions that allow businesses to handle and improve their relationship with customers. Reducing the burden of customer support agents by automating repetitive tasks is the goal of a customer service software.
A service crm is essentially a CRM integrated helpdesk system that solves the problem of customers having to repeat themselves more than once while seeking service or answers to their questions.
Kapture service crm is a helpdesk ticketing system for managing customers and for businesses to plug in to the various mediums through which customers can get in touch for support service. Its an omnichanel solution with feedback, survey, and reporting functionality for end-to-end service team automation. Start a free trial today with Kapture service crm.