We’re stoked to introduce our revamped service CRM platform that will turn your support agents into real life avengers. These new out-of-the-box features will help create smarter ticketing workflows, educate your agents in a smarter way and keep them ever ready to save your World (By that we mean your business goals).
Here is an overview of the latest features rolled out to keep you ahead in the game:
1. Now you can instantly send an update to your entire support staff through flash updates. You can set updates on latest offers or compliance rules as flash news on the dashboard.
2. An agent can mark a ticket as a complaint within the unified ticketing dashboard. This will definitely pave a smoother path in resolving numerous customer issues.
3. An updated Knowledge management system. Yes, KMS will let you manage all the company documents, portals, product info and articles in single cloud-based storage – Kapdrive. Just imagine your support team turning into real life Edwin Jarvis. Well, not really.