We live in a fast-paced world where it’s all about doing last-minute things. What comes to your mind when the phrase ‘Holiday Season’ is mentioned to you? Shopping! With hectic jobs and schedules, the dependency we have on online shopping platforms is huge.
Online sales are at a peak during this time of the year with Thanksgiving and Christmas around the corner. The numbers are going to be huge and your customers would raise tickets for multiple reasons like sales offers, delivery options or refund. This is the time when your CRM game has to be pushed to the best.