Send customized mailers to a varied set of audience with predefined templates. Be it an offer or a graceful hello, stay connected with your customers at all times.
With Kapture’s plug-n-play live chat support, empower your team to sell more, resolve more queries and answer your customers smartly.
Keep the track of all the answered/unanswered calls all from Kapture’s unified dashboard. View how many calls took place within a day, currently available agents, types of calls (inbound/outbound), and measure other important key parameters.
Works well with all your existing systems.
Our 500+ API's ensure you get integrations
to manage your business seamlessly.
In the course of a normal working day, all businesses are required to handle multiple ongoing activities.
Customer Relationship Management Software system (CRM software System) lets you track, manage and record all your customer / internal interactions. By having a cloud-based online CRM software, you can centralizem simplify and scale your different business operations in a secure platform.
With Kapture’s CRM tool, you can have access to these essential utilities.
1. Track and record your multiple leads and contact info in the cloud database
2. Track all the previous customer interactions through an online CRM tool
3. The best cloud CRM tools lets you collect data and generate reports and gain new insights
4. Manage your most valuable asset – the customer data – in a secure and easy to manage CRM-based cloud database.
With the best CRM systems, you can efficiently increase your generated revenue and streamline your entire operations. With the CRM-based reporting systems, you can acquire accurate predictions of revenue and demand in the near future.
At Kapture CRM, we help organizations to successfully implement and migrate their operations to their own custom cloud CRM Solution. This will help you gain a competitive advantage in a multi- channel environment.
There are multitudes of CRM platforms in the market. But Kapture cloud-based CRM Solution combines the dual benefit of business utility and cost-effectiveness.
1. Kapture is a complete business automation CRM solution. Kapture’s CRM tools allow you to combine and streamline sales, customer service, and operations from a single platform.
2. Kapture’s cloud-based CRM software brings the mobility-first approach to your entire business operations. This allows you to manage your entire team activities through a single platform from anywhere, anytime...
3. You can integrate and manage your different software tools and applications through the Kapture’s cloud-based CRM Platform . This is achieved through super-rich API ecosystem that lets you integrate the different business and finance softwares into a unified CRM solution.
4. As the best CRM platform, Kapture CRM Solution lets you track and optimize the different business operations. This allows you to cut back on different redundant and inefficient processes.
5. Start managing your particular business with the best CRM modules for the specific industry or segment. You can access customized modules for FMCG, Healthcare, Internet Companies, Education, Real estate and more...
6. Kapture CRM Tool combines intuitive and comprehensive way to manage your daily business operations.
Our fast growing customer base has more than 500 amazing businesses including BigBasket, Quikr, Siemens, Hard Rock Cafe, Manipal Hospitals, Apollo Hospitals, WildCraft, Century, WeWork, Jabong, Treebo, and more...
Ideally, a good CRM comes with a handful of excellent CRM tools all in one platform. Here’s a checklist of items to look for in a CRM software:
There should be just one dashboard. All your orders, leads and support tickets must land on this one dashboard. This helps you analyze your sales performance and customer relationships as well as queries about orders, refunds, etc.
The Best CRM software must be in sync a mobile application so you can review your sales and tickets on-the-go. Any message that your customers send you via your chat integration or your support email - must appear in this mobile app as well.
The CRM system must be tailored with settings that automatically tracks new data from conversations that your support team has with your customers and it should automatically update the relevant databases.
The CRM platform should also be incorporated with a live chat support to enable your team to receive queries via the dashboard itself – helping them solve tickets and respond to orders swiftly.
The CRM solution should also have customized email templates that you can use to send promotional emails to your customers/leads. The software should also have the ability to hyper target specific customers with specific offers. Let’s say a customer bought semi-formal shoes from your website – the software should be able to let you send targeted promotional emails to your semi-formal shoe customer database with ease.
The CRM tools must also have the ability to auto-assign tickets to your support team. Every conversation must be automatically filed under a unique ticket number. The software must also have a ticket inbox on the main dashboard with classified tags and labels helping you refer to these tickets so you resolve the generated tickets in a better and faster manner.
The software should also have support related metrics to tell your agents the priority of the escalation. For example, a price query would be a low priority ticket but an order refund – would be a higher priority ticket. The CRM should be smart enough to segregate these escalations based on the information gathered from the customer.
It should integrate a chat module onto your website to help you solve tickets faster by gathering information about the customers grieving at first.
It should be able to direct chat queries and support calls to the concerned agent quickly.
It should incorporate a Telephony Integration software – which allows your support team to solve tickets faster by receiving calls directly from their respective systems.
It should be integrated with a Knowledge Management Software to help your support team gather more information about your product/service. Your team can refer to this software which is a bank of FAQ’S. This will help your team drive sales and build quality relationships.
The CRM provider should also integrate the software with your existing support email – so when a customer sends a query to your official support email – a ticket is generated automatically and appears on your CRM dashboard.
These are the salient points you need to look out for in Your CRM service provider.
It’s Easy to Install
As the title itself suggests, Kapture’s CRM is not only cloud-based but also comes with the hassle-free installation. Make your account, sign-in and you are good to go. It’s that easy.
It Gives You Round-The-Clock-Access
By far the best feature you can get with Kapture’s CRM platform is its remarkable 24/7 availability. With Kapture’s CRM tools you can change the game of your sales by creating, sending and receiving reports, on-the-go sales call, find a prospect’s information and creating a group of employees to manage everything from just one tab.
Whether you are in your office or gone out for a coffee, Kapture CRM gives you the flexibility & freedom to view what is going on with your client’s account.
It Provides High Security
Security is the major concern when it comes to the cloud CRM. As your business’s valuable insights holder, Kapture’s CRM solution takes the security issue very seriously and helps you prevent the unauthorized access. Only teams that are allowed the access to the projects can view the data.
Here are a few more features that you get with Kapture cloud CRM software:
Integrated Sales Tracking
Easy API Integration
Dedicated Secure Cloud Servers To Store All Your Data.
Communication equipped with GPS-enabled Location Tracking
On-Field Order Taking
Information Access On-the-Go
With all these benefits at your fingertips – you can be rest assured that Kapture is one stop solution to helping your business grow & expand.
The right CRM software (Customer Relationship Management Software) will improve your existing business operations to achieve higher operational efficiency and scalability.
An end-to-end CRM system lets you combine different operations such as sales, customer service and operations - within a cloud-CRM software and you can connect these different business touch points and streamline the flow of data by.
Helping you automate the lead management process by combining the different lead channels such as website forms, lead forms, chat forms in a single dashboard helping you streamline leads, cut-down on response time, set an automated lead response timeline or even set the approval of new orders.
A CRM tool can also unify and streamline the different sales processes within a single cloud platform by helping you automate and restructure all your sales processes to achieve your sales goals.
CRM tools can also implement a clear hierarchy for your entire workforce. Within this system, you can assign and streamline the right tasks to the right employee - you can also set automation rules to decide which particular tasks get assigned to which department.
A cloud- CRM system tracks and aggregates data concerning your employee activities which helps you generate reports to view your team’s productivity.
You can also manage a large volume of customer inquiries, while effectively ensuring a higher quality of customer correspondence. Within the helpdesk software, the ticketing dashboard converts each customer interaction into a ticket which streamlines different customer inquiry channels into a single dashboard.
The right CRM software will help both small and large organizations to manage and optimize their business operations across the board by connecting different parts of the business process to create a more efficient organization.
Why CRM today is crucial for every business today? Know the 3 measurable benefits here:
It helps you manage your business from one single dashboard.
Every profitable business is driven by sales, customer relations and lead generation. Now let’s say you are an extremely profitable business or even if you are getting there – the fastest way for you to scale your company is to bring these three pillars of profitability namely sales, lead generation, and customer relations into one single dashboard using a CRM software. The benefit of CRM systems will be the power of consolidating all your data in one unified dashboard helping you create measurable metrics of profitability by having your CRM tools at just a click away.
It helps you track your customers.
Now let’s say you have a number of channels of lead generation. You’ve got a bunch of Facebook adverts running, sending people to your website, you also have a great SEO strategy in place and what’s better? You even have a direct marketing campaign that’s killing it. Now, every form of advertising brings in a certain number of leads to effectively allocate your marketing budget. You need a dashboard with CRM tools to analyze the source of leads and more importantly conversions. An online CRM dashboard helps you achieve this with pie-charts and excel sheets breaking down your traffic in just one click.
Let’s assume, you run a travel agency with multiple branches. Each branch has a certain number of sales each month. To attain these sales you need to allocate specific tasks to complete. Instead of individually handing out these tasks – a CRM system allows you to assign these tasks to a central dashboard which your employees from multiple locations can log onto. As soon as they log in to the CRM system, they can view their tasks and they can-get cracking on their to-do lists. You can even track the sales of your employees from each location helping you single out the best performing branches.