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With the explosion of the internet, online businesses are raging. New products that solve problems are the name of the game. E-commerce companies are now on their way to transforming the buying experience on a daily basis.

Keeping this new trend in mind, Kapture CRM rolls out a new feature where Magento powered store owners can use the Power of API’S to integrate the cloud-based CRM into their store to help them manage their service and support operations on a unified dashboard.

Here’s how Kapture CRM personalizes the e comm store experience;

1 – Orders once placed on a Magento store flow directly into Kapture CRM.

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2 – As soon as a customer profile is created, the order status along with shipment tracking information is also seen on the dashboard against specific customer orders.

customer3 – In the case of an abandoned cart, the customer profile is turned into a lead to allow store owners to create an email nurturing sequence to encourage purchases.

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4 – The ticketing module, once integrated into the website forms, can begin receiving support tickets straight into the dashboard.

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The integration can now allow store owners to focus all their energies on a single dashboard helping them automate the processes of service and support with Kapture CRM.